Note Pro 12.2 - Unfortunately S Note has stopped

[Keith Lim1]

My Note Pro 12.2 started giving the error "Unfortunately S Note has stopped" regularly when I write on S Note. Does anyone have the same issue?

I tried the following:
1. Clear cache of S Note under Settings -> Application Manager -> All -> S Note
2. Clear data of S Note under the same

I still get the error intermittently. This is really annoying because I use S Note extensively. I would hate to hard-reset since I've a lot of stuffs on it now.

 

[GANote3]

You may try clearing the main cache. Power off the note. Hold down the home button and press and hold down the power button. A menu should come up with the option to cleae cache. I do not have my note with me to provide exact instructions but this is the method employed on the note 3. Be careful in this menu because you can factory reset here as well.

Sent from my SM-N900V using AC Forums mobile app

 

[GANote3]

Olay I have my tab now. I tpld you slightly wrong. Hold down home key and then press volume down while holding these two press power button when it vibrates and you see in left corner booting recovery let go of all three buttons. Then volume down to move to wipe cache partition and power button to select. Then reboot will appear. Press power button. See if this doesnt fix your issue. 90 percent of issues can be corected with thos method.

Sent from my SM-N900V using AC Forums mobile app

 

[Keith Lim1]

Thanks... I tried your instructions:
1. shutdown
2. press and hold Home key and Volume Down, and then press Power button until it vibrates and startup
3. On the screen, I get a big message:
"Warning! A custom OS can cause critical problems in phone and installed applications.
If you want to download a custom OS, press the volume up key
Otherwise, press the volume down key to cancel (restart)"
4. I pressed the volume down key and it rebootedd
5. Press the power button once (but not sure what it does since it was already rebooting)

Unfortunately, when I tried S Note, I still hit the error "Unfortunately S Note has stopped".

 

[ccpopham]

when you get the warning, go ahead and do the power up button. It has the option to install a custom rom on the screen as well, but you will not be doing that.

Sent from my SM-P905V using AC Forums mobile app

 

[muzzy996]

Not sure if you guys realize but the instructions you're giving is for entry into download mode not stock recovery.

1. Power off the device.
2. Press and hold VOLUME UP and HOME, then press and hold POWER.
3. When the "Samsung Galaxy Note Pro SMP-900" logo pops up release POWER and keep holding HOME/VOLUME UP until recovery appears.



4. Once in Recovery, use VOLUME DOWN to highlight "wipe cache partition" and then press POWER.
5. Once cache wiping is complete the menu will reset to show reboot system now as highlighed (the top entry). Simply press POWER and the tablet will reboot.

 

[ccpopham]

Okay maybe I held the volume up instead of volume down, so my mistake. Sorry.

Sent from my SM-P905V using AC Forums mobile app

 

[Keith Lim1]

Thanks guys. I followed Muzzy996's instructions and managed to reset the cache. The S Note still crashes, but seems to be happening less. I can probably live with that.

 

[ccpopham]

Did you install any apps prior to the crashing issue starting within a day or two?

Sent from my SM-P905V using AC Forums mobile app

 

[Keith Lim1]

No, I didn't. Actually a few things coincided with the sudden increase in S Note crashes.
1. I updated the Note Pro 12.2 to the new firmware OTA
2. I noticed I wasn't syncing to Samsung account for S Note and I activated the sync. The account had some old notes that were copied over.

 

[ccpopham]

hmmm, I am on the verizon version and have note had an update yet. I would send in a tech request to samsung and let them know what happened, because this may be an issue in there software and they can correct it with a future update.

Sent from my SM-P905V using AC Forums mobile app

 

[muzzy996]

hmmm, I am on the verizon version and have note had an update yet. I would send in a tech request to samsung and let them know what happened, because this may be an issue in there software and they can correct it with a future update.

Sent from my SM-P905V using AC Forums mobile app

Thinking this as well, my first thought was that it is related to #2 in that the current version is having trouble with one of your old notes.

 

[Keith Lim1]

Yep, definitely going to log a ticket to Samsung. Thanks guys, appreciate your advise!

 

[GANote3]

hth

Sent from my SM-N900V using AC Forums mobile app

 

[jinkhet]

Were they of any help to you? They told me all of the same things suggested here (which I did) and the app still craps out constantly.

Has anyone on the forum found a way around this issue?

 

[AndyJ7888]

I have the same issue and it's getting worse everyday. Got so fed up with it and decided to puchase LectureNotes today just to keep on taking and writing notes at work.

Tried almost everything: clean SNote cache, clean main cache, hard reset 3 times but still no luck.

Looks like we are left hanging on this issue until Samsung figure out how to fix it.

Posted via AAJ's NotePro

 

[GANote3]

I used s note on my note 3 but due to some app limitations, I prefer lecturenotes and papyrus. They handle about anything I need now oh and for large pdf files, ezpdf

Sent from my SM-N900V using AC Forums mobile app

 

[AndyJ7888]

When is Samsung going to fix this issue? I'm still having the same problem. Went to Samsung Service Centre to reflash the original stock ROM, ok for a day and Snote starts to force stop again. Crap!!!

Posted via Android Central App

 

[AndyJ7888]

SNote works fine now. For those who have Snote data on Samsung Account, let the app sync with it first, once the app refreshed, no more "SNote has stopped working"! issue. Have no idea how and why, but SNote is working flawlessly now for the last 24 hours.

Posted via Android Central App

 

[Cphua]

Hi, I recently purchased a Pro Note12.2 4G and the SPen was working ok until a couple of weeks ago when the settings of sound 2 on / vibrate on attach/detach / launch aircommand on detach weren't happening. Also, the screen won't turn on and the S pen notification on detach had not shown up.

I followed the steps you listed to wipe cache and nothing's changed.

Grateful or any help you can offer.

Thank you.

Kind regards,

Christine