Computer Won't Recognize Phone

[Smithers475]

Hello, I have a Galaxy S4 GI9505 and it won't work with computers. I have tried driver updates, I've tried Kies and I've tried re-installing drivers. I've tried different usb ports, different computers and I've tried different cables. I've even tried going to *#0808# and changing it to just mtp but still won't work. It very occasionally will work but that's rare. I am at a complete loss as to what to do now, all I can think is there is some sort of fault with the phone itself. ANy help would be greatly appreciated. Thank you.

 

[B. Diddy]

Welcome to Android Central! The only thing you haven't been able to test is the phone's microUSB port--it might be faulty, only allowing charging now.

 

[Smithers475]

Ah ok. Is there a way I can test that?

 

[B. Diddy]

I'm not aware of an easy way to do that at home. You may just have to bring it to a repair shop and see if they can diagnose it--if it's just the microUSB port, it might just cost $30-40 to replace.

 

[Smithers475]

Yeah, the phone still has a warrenty but I'd just have to send it off and be without a phone for a bit though.

 

[B. Diddy]

Oh, didn't know an S4 would still be under warranty ...

Yeah, that's a bit of a predicament. You could probably find a cheap used phone on eBay and use that temporarily. Wouldn't be a bad idea to have a backup phone anyway.

 

[Smithers475]

Yeah not normally, I bought a 5 year warrenty for it. Thanks for your help.