Galaxy S8 - Won’t send text or takes a long time to send

[r-tillman]

AT&T, A couple weeks ago my S8 started having issues sending Text. Some text go through fine. Others spin and won’t send. try again and again, sometimes it sends. Sometimes it will not send at all.

Troubleshooting:
- Replaced SIM card
- Reset Network settings
- Factory reset phone

AT&T Support:
- I have called them 3 times, no success.
- Each time they tell me they are escalating the issue, but I never get a call back.

 

[mustang7757]

You using the stock Samsung message app? If do try something different like Google message app.

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

https://forums.androidcentral.com/showthread.php?t=409154

 

[r-tillman]

Yes, I am using the default android messaging app. I have used this on this phone for a couple years without issue.

 

[mustang7757]

Yes, I am using the default android messaging app. I have used this on this phone for a couple years without issue.

Hi, welcome to AC!
I understand but wanted to see if this happening on 3rd party message app to see if its just stock problem or more into it .

 

[mustang7757]

You can take a look at this link , someone had to change the APN which I'm not sure why but it worked for them .

https://forums.androidcentral.com/showthread.php?t=1023880

 

[B. Diddy]

Welcome to Android Central! It's also worth doing the Reset Network Settings option in the system settings.

 

[mustang7757]

Welcome to Android Central! It's also worth doing the Reset Network Settings option in the system settings.

They already tried it

 

[B. Diddy]

They already tried it

Oh derp.:-\ Gotta remember to read every word.

 

[mustang7757]

Oh derp.:-\ Gotta remember to read every word.

Its ok , it happens to me also lol
We deal with lot of threads daily it happens.

 

[r-tillman]

I tried the Google Messenger instead of the stock app. It’s the same result.
To the same person, some go through and others don’t.
I’ll look at the APN link to see if that helps.

 

[mustang7757]

I tried the Google Messenger instead of the stock app. It’s the same result.
To the same person, some go through and others don’t.
I’ll look at the APN link to see if that helps.

Ok let us know

 

[r-tillman]

The APN change seems to have resolved the issue. This is frustrating as I have called AT&T three times with no success.

I appreciate your help with this!

 

[mustang7757]

The APN change seems to have resolved the issue. This is frustrating as I have called AT&T three times with no success.

I appreciate your help with this!

Thats great, your welcome!

 

[mustang7757]

I'll mark this thread as solved and move it to s8 forum

 

[r-tillman]

This issue has come back.

 

[mustang7757]

This issue has come back.

Hmm came back

Which message app your using now ?

 

[r-tillman]

Tied both the native android messenger and the google messanger.

 

[mustang7757]

Tied both the native android messenger and the google messanger.

How old your sim card ?

 

[r-tillman]

It was replaced recently in an attempt to fix this issue. May be a month old.

 

[mustang7757]

It was replaced recently in an attempt to fix this issue. May be a month old.

Its tough to say , you would have to play around with APN settings see what works