Anyone Returned Inc For a New One?

[TBolt]

any chance these random restarts happened after you downloaded / ran some bad apps?

 

[brain228]

I do not have many apps. I uninstall most apps after i download them cause I know I will not use most of them. I just experienced another random reboot. This is my second incredible it looks like I will be going on my third.

 

[acousticgtarist#AC]

I went in for my exchange today. The FM radio is not working correctly. The tech at the store confirmed and assured me (along with the customer service rep on the phone prior to going to the store) that I would be getting a new one in exchange.

Well, after it was all set up to be sent, I received an email.."how to activate your certified like new phone". Called up customer service, she explains thats not correct and that I should get a new phone. She calls the store where the tech set up the exchange to be shipped, they are out of stock with no known date of phones arriving. I can either take the shipped "certified like new phone" or refuse it and get on a waiting list from the store when they get new ones in..I decide I'll refuse the shipment and wait for a new one from the store.
So I call up the store to get on the waiting list for when phones get shipped to the store. The store manager tells me don't refuse the shipment, as they apparently wont get any new phones in till JUNE. She tells me there are no certified like new phones yet, the phone is too new for that.
So I call back VZW customer service again, get another woman..tell her the story thus far...She agrees with the store manager that the phone that's already on its way to me will be new, even though it shows in their system that a certified like new phone is being shipped to me.
So, I guess I'll know by Wednesday at the latest just what will come in the mail. I didnt think there would be refurbs yet, but it shows in their system that thats whats being sent to me.

*UPDATE* I received my replacement "new" phone today from Fedex. It DID NOT come in a brand new box, nor was it shipped with a battery/charger/etc. All that was in the Fedex box was the little brown box the phone was in, wrapped in bubble wrap, and the instructions on how to activate. I eyed the phone up and down to make sure there werent any scratches, dings, etc. None that I could see.

 

[cusco]

^hmmm usually when it comes in a brown box it mean its a refurbished?

 

[Adiliyo]

if it's refurbished there should be a sticker or marking stating so (usually where the ESN sticker is located)

 

[acousticgtarist#AC]

if it's refurbished there should be a sticker or marking stating so (usually where the ESN sticker is located)

on the small brown box it came in? or on the phone itself? let me know and I'll check and let you all know.

 

[kenc3dan]

They gave me a new one immediately after I purchased it at Best Buy. The first one had a dead spot in the screen along one edge...couldn't type "q" or "1".
Always open the new gizmo in the parking lot and give it a try. That way if it's clearly defective you just walk back in.

 

[rabaker07]

if it's refurbished there should be a sticker or marking stating so (usually where the ESN sticker is located)

Yeah, I wouldn't count on that. I traded my pearl in a ton of times (manufacturing defect where the glue was bad on the screen and after a few months it looked like water was seeping in) and in the beginning they'd give me what I thought was new at the store, but then I started getting them shipped to me and they were def refurb (although they look brand spankin; I think they put a new case on the inner components) and they had no markings whatsoever about it being refurb/remanufactured/reconditioned. But they also come with no battery, no cables, etc. so it's kind of a no-brainer.

I'd say if it's in the original Incredible box, you have a decent chance of it being new, but if it's in bubble wrap, it's def a refurb. But can you even tell? And if you can't tell, does it even matter?

 

[acousticgtarist#AC]

Yeah, I wouldn't count on that. I traded my pearl in a ton of times (manufacturing defect where the glue was bad on the screen and after a few months it looked like water was seeping in) and in the beginning they'd give me what I thought was new at the store, but then I started getting them shipped to me and they were def refurb (although they look brand spankin; I think they put a new case on the inner components) and they had no markings whatsoever about it being refurb/remanufactured/reconditioned. But they also come with no battery, no cables, etc. so it's kind of a no-brainer.

I'd say if it's in the original Incredible box, you have a decent chance of it being new, but if it's in bubble wrap, it's def a refurb. But can you even tell? And if you can't tell, does it even matter?

Yes and no IMO. If it looks flawless and runs flawless, then I agree..What does it really matter? However, I don't appreciate the fake claims. If your within 30 days of your purchase, and something goes wrong..vzw states you get a new phone. For the price we are all paying for phones and monthly contracts, please practice what you preach Verizon.

I'm not sure what to do. I could be a meticulous consumer and demand they stand by their word..OR, I could keep the brown-boxed, bubble-wrapped replacement phone they sent me that seems to look and play flawless (so far) and hope all goes well. Suggestions?..??

*EDIT* Not flawless, same problem as original phone. FM radio still just doesn't seem to want to work right.

 

[Qazme]

Yes and no IMO. If it looks flawless and runs flawless, then I agree..What does it really matter? However, I don't appreciate the fake claims. If your within 30 days of your purchase, and something goes wrong..vzw states you get a new phone. For the price we are all paying for phones and monthly contracts, please practice what you preach Verizon.

I'm not sure what to do. I could be a meticulous consumer and demand they stand by their word..OR, I could keep the brown-boxed, bubble-wrapped replacement phone they sent me that seems to look and play flawless (so far) and hope all goes well. Suggestions?..??

*EDIT* Not flawless, same problem as original phone. FM radio still just doesn't seem to want to work right.

They don't say you will get a new phone they just state they will replace your phone. In fact there is somewhere in that contract that has it may be deemed appropriate to replace it with a refurb if certain conditions are meet.

I have had replacement phones that have been refurbs that came to me in better than new condition. I don't want a refurb though. So I know where you're coming from.

 

[retro77]

Yes

Battery would not charge. I went through 3 batteries and none of them would charge. Even with the phone completely off.

I am still waiting on the replacement. Supposed to be here yesterday.

 

[sranger331]

Yes, waiting for the store to get some in. My external speaker doesn't do anything below half volume and makes clicking noises above that.

 

[hawkeye_droid]

i'm having the same problem with my phone! i went in store and they were absolutely no help. they said i need to call in to get a replacement phone but that i'd have to send in my phone first before i can receive another...and on top of that, said verizon might not even have any in stock so there is a possibility of not getting a new one for awhile. did you have problems with that?

I was having the same issue with the screen moving on it's own. Plus occasionally the bottom row of buttons wouldn't work. I took it to a store and they confirmed the problem & tried to fix it. They said I would have to send it in and wait for a replacement. I called VZW and they had it in their records that the store confirmed the issue & they sent out a NEW phone with a shipping label to send my old one back in. It's all good now.

P.S. I didn't ever have to replace my Storm or Storm2!!!

 

[cusco]

Who should I call and just state my problems and ask for a new phone?

 

[TBolt]

Who should I call and just state my problems and ask for a new phone?

i'm ---> <--- this close to calling VZW customer service just to feel out my chances of getting a NEW replacement (possibly part of a new batch of Incs), not a refurb.

at the very least, I want to log another complaint about the random flipping of home screens and cursor jumps.

O, VZW's contact info is HERE.

 

[cusco]

Yeah Ima call and ask for a new one and my screen is also scratched so I think its good to call. Lol

 

[mani_paul]

I am getting a new one tomorrow

I have not returned the original yet. Going to compare both and then return one that i don't like.

I was having issues with Call Quality and Low Signal Reception/dropped calls (like -105dbm)

 

[rpfarrah]

Yeah Ima call and ask for a new one and my screen is also scratched so I think its good to call. Lol

This screen is supposed to be "hard" to scratch. What did you do?

 

[cusco]

Nothing I was surprised also. I was like Wth...it been in my pocket with nothing in there but the phone...so yeah Ima get a screen protector for it now. Lol

 

[pheatton]

Im waiting for my new one to come in the mail. I was told that it would be a brand new one in the box....

We shall see. If its a refurb someones going to pay at the local store...