Anyone Returned Inc For a New One?

[cusco]

Im waiting for my new one to come in the mail. I was told that it would be a brand new one in the box....

We shall see. If its a refurb someones going to pay at the local store...

Keep me posted. When is your arriving?

 

[brain228]

Do you get a new one or just a refurbished one? Should I call or just go to the store and will it cost me anything? I'm also having the screen shift out of no where...lol

I called and I talked to a manager and he sent me to a store that had one in stock, or just walk into a store.You will receive a new one. This is a software issue and its within the 30 day warranty. Make sure vzw doesnt give you a refurb they might slip one past you. I am waiting for my third incredible due to this issue.

 

[TBolt]

I am waiting for my third incredible due to this issue.

which issue were you having, brain? thank you.

 

[TBolt]

which issue were you having, brain? thank you.

O nevermind. Re-visited your previous posts re: the random rebooting.

 

[TBolt]

Went in to my local VZW store. They didn't have any Incs in stock, but they ordered a "new" one - delivery in about "3-5 days."

I told the rep that, if VZW sends me a refurb, I'm sending it right back to them. With 10 days to return one of the devices, I should have enough time to run the next Inc through rigorous testing.

We'll see...

 

[cusco]

Went in to my local VZW store. They didn't have any Incs in stock, but they ordered a "new" one - delivery in about "3-5 days."

I told the rep that, if VZW sends me a refurb, I'm sending it right back to them. With 10 days to return one of the devices, I should have enough time to run the next Inc through rigorous testing.

We'll see...

So you went to the store to complain instead of just calling?

 

[Fahrenheit]

1. Replacing my phone because Bluetooth can't be enabled unless WiFi is enabled first.
2. Getting my replacement on Wednesday.

I went to a VZW store to diagnose the issue, they said I'd have to pay $35 to get it restocked. I called tech support and after telling them the steps I did to try and fix, they said it's probably defective. Since there are no phones in Colorado, they said they're shipping a new one. I'll be very pissed if I receive a refurb...

 

[drjrdemelo]

Went in to my local VZW store. They didn't have any Incs in stock, but they ordered a "new" one - delivery in about "3-5 days."

I did this today too. Went into the store with a screen issue, they said they had no more in stock but they'd ship me a new one in two business days. I can't imagine there are too many refurbs out there after two weeks...but we'll see I guess...I'll let you all know how it goes!

 

[TBolt]

So you went to the store to complain instead of just calling?

Well, I didn't just complain. I was nice about it, and they processed my request with no fuss. I'm always nice to reps cuz it's not their fault my phone is screwing up.

@ drjrdemelo - yes, please let us know how it turns out. I'll post back later, as well.

 

[epphllps]

All I can say is I was shipped a "new" incredible in a brown box. Just the phone, no battery or accessories. Refurbished or not....I can't tell, but I can say it randomly reboots like my old one. Not very happy so I will be going back to Verizon once I'm back in town from work.

 

[brain228]

which issue were you having, brain? thank you.

I saw your posts but question Tbolt....do you think my random reboot problem has to do with my sd card? I came from a S2. I downloaded astro file manager and I see blackberry folder and that has all my previous pics. Do you think my incredible reboots so the sd card can be compatible?

 

[TDAY#AC]

That sucks about random rebooting. Did you preorder? I ordered a couple of days afterwards and haven't had problems. Hope you get it fixed and get a good replacement.

 

[brain228]

I did preorder got it day of launch. I got my first replacement a week later. Now I am waiting on the third. A good friend of mine has an inc but he has no problems. I was thinking its my sd card, I came from an S2. Maybe its not formatted for the inc thats the only thing I can think of.

 

[cusco]

I did preorder got it day of launch. I got my first replacement a week later. Now I am waiting on the third. A good friend of mine has an inc but he has no problems. I was thinking its my sd card, I came from an S2. Maybe its not formatted for the inc thats the only thing I can think of.

i used my storm 8gb sd card and no reboots just screen shifts...i sold my 2gb that came with the phone..lol ill try to go to a local store on thursday to see if they have any in stock if not ill call CRS and get a "new" phone

 

[Qazme]

i used my storm 8gb sd card and no reboots just screen shifts...i sold my 2gb that came with the phone..lol ill try to go to a local store on thursday to see if they have any in stock if not ill call CRS and get a "new" phone

Once you stick in the card and reformat it then you are done. I know there is a class it has to be in like class 2-6 I believe.

 

[drjrdemelo]

I just got an email this morning regarding "information about my certified like-new replacement device"

I don't like the sound of that....

 

[brain228]

I just got an email this morning regarding "information about my certified like-new replacement device"

I don't like the sound of that....

I don't like the sound of that either. The phone should be a brand new phone. It is within the 30 day warranty and all returns and exchanges should be for new devices.

 

[brain228]

i used my storm 8gb sd card and no reboots just screen shifts...i sold my 2gb that came with the phone..lol ill try to go to a local store on thursday to see if they have any in stock if not ill call CRS and get a "new" phone

I was thinking of trying the 2gb card that was free to see if my phone reboots. I will switch out cards later and see what happens.

 

[Qazme]

Why don't you just take the card out and see if the problem resolves? You don't have to have one in the phone.

 

[rpfarrah]

I use an 8 GB card with no trouble. Maybe you could simply re-format it?