Anyone Returned Inc For a New One?

[brain228]

Pulled out the SD card about 3 hours ago now just wait to see if my phone reboots.

Phone just did an automatic reboot about 15 minutes ago. I guess Im one of the unlucky ones that got two faulty devices. I am not worried I will get a new one.

 

[epphllps]

Yeah. I got that email about my like new certified device and it was a refurbished one I'm sure. Reboots. Not keeping it and since Sprint works fine in my area I'm giving the evo a test. If that doesn't work out ill go back to the incredible.

Sent from my ADR6300 using Tapatalk

 

[TBolt]

sorry to hear about the constant rebooting, brain. i would have hoped that reformatting your SD card would have fixed that.

as was suggested before, why not see what happens by removing the card entirely? if the phone doesn't reboot; then, you know you might just have to buy an entirely different SD card.

 

[FSU Chick]

I'm also having issues with random reboots and the screen shifting/jumping whenever it pleases. I will be calling verizon today to see what they say, at the least I will log a complaint with them. One of my buddys is a verizon store manager, and I've already spoken to him about this issue, but he says that everyone is backordered for this phone and I'd have to wait a few weeks to get a replacement. :-/ But he did mention 1 curious thing, and I want to ask you guys about it... He said I'll be able to return/exchange the phone as long as I haven't sent in for the $100 rebate yet.

So, have any of you guys sent your rebate form in, and then started having issues where you requested a replacement? I want to get the phone fixed, but I also want $100 back. Also, does anyone know if these 2 issues are both software related? I know I'll end up rooting the phone and installing a custom ROM anyway, so I'm wondering if I should just hold out for that and hope it fixes these issues.

Thanks!

 

[Qazme]

I think he means you can't get the 30 day full refund for the phone once you send your rebate in, sending in your rebate has no effect on defect returns for replacement.

 

[brain228]

sorry to hear about the constant rebooting, brain. i would have hoped that reformatting your SD card would have fixed that.

as was suggested before, why not see what happens by removing the card entirely? if the phone doesn't reboot; then, you know you might just have to buy an entirely different SD card.

I pulled the sd card and phone still did an automatic reboot.

 

[drjrdemelo]

Just wanted to give everyone a quick update. I received my phone in the mail today, brown box, wrapped in bubble wrap, front screen protector on, BUT no green refurb stick on the inside or anything. Also I did the ##778 View->Display deal and it showed 'not available' for refurb status and date. The phone also showed 1 for Life Counter AND a manufacturers date of 5/2/2010 (and since it shipped the 17th, that leaves about 15 days in between...). So I'm optimistic that this is actually a completely new phone, but I'm on my way into the store now to check on that. I'll keep you posted!

 

[Adiliyo]

with such low supply of phones in general, i'm pretty sure everything being sent out is new and not refurbished right now.

but that doesn't make it better, as my new replacement is more broken than my original phone

 

[cusco]

with such low supply of phones in general, i'm pretty sure everything being sent out is new and not refurbished right now.

but that doesn't make it better, as my new replacement is more broken than my original phone

how is it more broken then your original? please explain?

 

[Qazme]

I believe he said in another post that the charging port on his replacement wasn't working at all. Which could be an issue if you ever want to turn your phone on lol.

 

[TBolt]

Just wanted to give everyone a quick update. I received my phone in the mail today, brown box, wrapped in bubble wrap, front screen protector on, BUT no green refurb stick on the inside or anything. Also I did the ##778 View->Display deal and it showed 'not available' for refurb status and date. The phone also showed 1 for Life Counter AND a manufacturers date of 5/2/2010 (and since it shipped the 17th, that leaves about 15 days in between...). So I'm optimistic that this is actually a completely new phone, but I'm on my way into the store now to check on that. I'll keep you posted!

Any confirmation on whether it was new or not, Dr?

I'm expecting my replacement later today (Thursday) - I'm not too hopeful that it'll actually be new. Hearing about a lot of refurbs - or less than perfect manufacturing defects - being delivered.

 

[TBolt]

I pulled the sd card and phone still did an automatic reboot.

That really sucks. Between your reboots and my problems, I'm starting to lose my love for the Inc and VZW's handling of the issues.

 

[drjrdemelo]

Any confirmation on whether it was new or not, Dr?

I'm expecting my replacement later today (Thursday) - I'm not too hopeful that it'll actually be new. Hearing about a lot of refurbs - or less than perfect manufacturing defects - being delivered.

Alright, so both the rep on the phone AND the rep in the store have said it's a brand new device. The way it was explained to me was as such: When the phone comes off the assembly line, verizon takes a batch off the line and designates them as "replacement phones", so they aren't going to the store, they are being held for situations like this. They arrive as they do because they only send what's defective. By this logic if there isn't a battery issue they just send you a phone and nothing else, if there is a phone and charger issue, they'll send you that.

I'd say this makes sense to me, and this phone feels brand new, and like I said there was no refurb date in the ##778 screen so I think it's good. This morning while streaming radio (NPR) I received a phone call and there was an AWFUL screeching noise coming through the earpiece, which happened with the next call I placed too. I restarted the phone and all was good; I've also since done *228-2 to update just in case. The issue hasn't repeated but I'll obviously let you know if it happens again. I hope this was a one time interference issue (maybe with speakerphone, for NPR, and the earpiece, for the call).

The best of luck to you TBolt, if you're nervous do the ##778 -> view -> display and see if there's a refurb date, hopefully there isn't one

 

[TBolt]

Alright, so both the rep on the phone AND the rep in the store have said it's a brand new device. The way it was explained to me was as such: When the phone comes off the assembly line, verizon takes a batch off the line and designates them as "replacement phones", so they aren't going to the store, they are being held for situations like this. They arrive as they do because they only send what's defective. By this logic if there isn't a battery issue they just send you a phone and nothing else, if there is a phone and charger issue, they'll send you that.

I'd say this makes sense to me, and this phone feels brand new, and like I said there was no refurb date in the ##778 screen so I think it's good. This morning while streaming radio (NPR) I received a phone call and there was an AWFUL screeching noise coming through the earpiece, which happened with the next call I placed too. I restarted the phone and all was good; I've also since done *228-2 to update just in case. The issue hasn't repeated but I'll obviously let you know if it happens again. I hope this was a one time interference issue (maybe with speakerphone, for NPR, and the earpiece, for the call).

The best of luck to you TBolt, if you're nervous do the ##778 -> view -> display and see if there's a refurb date, hopefully there isn't one

Thanks so much for the follow-up, Dr. Your feedback has been encouraging. ##778 will be the first thing I'll do when the phone arrives, and I HOPE I'll see:

Refurbishment Status
<not available>

 

[TBolt]

Got it. Seems to be new even though it came in a brown box.

##778 > View Mode > Display was a great tip...immediately confirmed that there were no entries for the Refurbishment fields; so, I guess it is new.

Highly recommend that everyone check ##778 > View Mode > Display
if they have a replacement phone.

Now, to test this phone to death...

 

[drjrdemelo]

I guess it is new.

Awesome! Glad to hear it, good luck testing it, hopefully this one doesn't give you any problems

 

[TBolt]

Awesome! Glad to hear it, good luck testing it, hopefully this one doesn't give you any problems

Thank you, drjr. Your 778 trick put my mind at ease. I would have assumed it was a refurb otherwise.

I posted your tip in the tips & tricks thread - with credit to you. I think that's an important tip for folks to have.

Thanks again!

 

[cusco]

So I just called Verizon....they will have to charge me again for the price of the phone and after they receive their old one you get reimbursed?

 

[StayFly]

yeah i got a new phone in a brown box and i need to return this one now.

 

[TBolt]

So I just called Verizon....they will have to charge me again for the price of the phone and after they receive their old one you get reimbursed?

They were about to do that to me, too. The only reason they stopped the process was because I already had a new replacement on order. The night before, I visited the local VZW store and ordered the replacement.