Yup, that is the standard I saw too. It is good knowing that it isn't a 5 day deal! Those usually turn into 7 day deals when you hit a weekend or holiday.
Atrix Pre-Order Issues
- Thread starter jess.hickey
- Start date
Yup, that is the standard I saw too. It is good knowing that it isn't a 5 day deal! Those usually turn into 7 day deals when you hit a weekend or holiday.
Ok, well I feel a whole lot better not. After I hung up the phone I was thinking, "Dang, I should've asked about what exactly is standard shipping." Glad to know it isn't 5-day. Thanks for the info Derek!!
Posted this somewhere else but Received this email JUST now:
Thank you for your recent purchase from the AT&T Premier Online Store. We're pleased that you chose AT&T as your service provider.
You may have received an e-mail today referencing: "AT&T Premier: Order xxxxx items are on backorder". Please disregard this email. We apologize for any confusion this email may have caused.
Your pre-order for Motorola Atrix on 12-FEB-11 is still scheduled to ship as early as February 22, 2011.
As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment online.
Your web order number:
If you purchased other devices with this order, we will ship your complete order starting February 22, 2011.
We appreciate your business and look forward to having you as a customer.
Thank you for choosing AT&T,
The AT&T Premier Team
This email was auto-generated. Please do not respond.
? 2011 AT&T Intellectual Property. All rights reserved. AT&T and AT&T logo are trademarks of AT&T
Intellectual Property.
Thank you for your recent purchase from the AT&T Premier Online Store. We're pleased that you chose AT&T as your service provider.
You may have received an e-mail today referencing: "AT&T Premier: Order xxxxx items are on backorder". Please disregard this email. We apologize for any confusion this email may have caused.
Your pre-order for Motorola Atrix on 12-FEB-11 is still scheduled to ship as early as February 22, 2011.
As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment online.
Your web order number:
If you purchased other devices with this order, we will ship your complete order starting February 22, 2011.
We appreciate your business and look forward to having you as a customer.
Thank you for choosing AT&T,
The AT&T Premier Team
This email was auto-generated. Please do not respond.
? 2011 AT&T Intellectual Property. All rights reserved. AT&T and AT&T logo are trademarks of AT&T
Intellectual Property.
I just got that email also. Seems to be a good indication that the Feb. 22nd date is legit.
My fears are eased...
I just got off the phone with premier and here is what they told me about the charge showing up on my account as pending for three days and then disappearing. Matthew told me that this is perfectly normal. He said that what they do is put a "pending" charge through to make sure that the account is active/valid. The charge automatically is dropped from your account unless AT&T tells them to go ahead and put the charge through. Once your order has been assigned a shipping number they will re-charge your account for the original amount.
I think this is what some pay-at-the-pump gas stations do. They will put a pending charge of $XX dollars on your account prior to pumping to make sure account is active/valid and then run you actual charge through once you finish pumping. As an aside, I got screwed on this a couple of times in college...wanted to pump $5 worth of gas and had $6 in my account but the pump was trying to authorize for over $6.
My fears are eased...
I just got off the phone with premier and here is what they told me about the charge showing up on my account as pending for three days and then disappearing. Matthew told me that this is perfectly normal. He said that what they do is put a "pending" charge through to make sure that the account is active/valid. The charge automatically is dropped from your account unless AT&T tells them to go ahead and put the charge through. Once your order has been assigned a shipping number they will re-charge your account for the original amount.
I think this is what some pay-at-the-pump gas stations do. They will put a pending charge of $XX dollars on your account prior to pumping to make sure account is active/valid and then run you actual charge through once you finish pumping. As an aside, I got screwed on this a couple of times in college...wanted to pump $5 worth of gas and had $6 in my account but the pump was trying to authorize for over $6.
Did your Premier Rep mention when they were going to ship our phones?
That's a negative. But over on AT&Ts Facebook page they are saying, repeatedly, that preorders will ship for arrival on 02/21. With that being Monday I would assume they will ship them tomorrow.
Dang! I gave my office address as I thought it will come on a weekday and I might be at work! Monday being a holiday, I'll have to wait till tuesday to pick it up from my office's mail department
Dang! I gave my office address as I thought it will come on a weekday and I might be at work! Monday being a holiday, I'll have to wait till tuesday to pick it up from my office's mail department
that sucks. here is something to try.
if it does ship tomorrow and you get a tracking number, call FedEx/UPS (whoever they use) and asked to have the package redirected.
The last time I checked, they can only redirect a package if they miss delivery.
It's worth a shot. If you get a good rep on the phone they might be willing to work with you. I've had it work and I've had it not work...roll of the dice I guess
My fears are eased...
I just got off the phone with premier and here is what they told me about the charge showing up on my account as pending for three days and then disappearing. Matthew told me that this is perfectly normal. He said that what they do is put a "pending" charge through to make sure that the account is active/valid. The charge automatically is dropped from your account unless AT&T tells them to go ahead and put the charge through. Once your order has been assigned a shipping number they will re-charge your account for the original amount.
I think this is what some pay-at-the-pump gas stations do. They will put a pending charge of $XX dollars on your account prior to pumping to make sure account is active/valid and then run you actual charge through once you finish pumping. As an aside, I got screwed on this a couple of times in college...wanted to pump $5 worth of gas and had $6 in my account but the pump was trying to authorize for over $6.
Great news, thanks for the info Jess!
i am getting concerned as i just got off the phone with premier rep, at first i was stoked because he stated my order is being processed and should ship tomorrow, then i asked about recording stating that the order says back ordered, so he says let me check another app to review the status and inventory, 2mins later he states yes it is confirmed you order is back ordered as there is a huge amount of preorders that are backordered, so i have completely lost my confidence in there answers. well i guess i will just sit on the sidelines and hope it gets processed with everyone else.
I was told it will arive first week of March.
Which is BS, if the stores are getting on the 22nd.
Which is BS, if the stores are getting on the 22nd.
I'm not sure I'm buying the line that it will arrive the first week of march. I think that is old information. I stopped by the local COR store and they stated that it was definitely going to be for sale on Tuesday. So I'm sure pre-orders will be processed by then...well most of them. Mine still says "back-ordered" so I don't know. Also, my checking account still has the money as pending. My confidence that I'll have this on Monday is very very low.
I think the lesson we should take away from all this is: don't preorder from AT&T.
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