Well FedX just tried to deliver something signature required. Was not home, know one else at this house is expecting anything. I can pick it up after 3 today at a fedx store down the road. Not sure what it is. Ill post back.
Essential Order and Shipping Thread
- Thread starter ChuckG73
- Start date
- Feb 10, 2010
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Transparency is not what Essential is about. Now that we have paid for the phone, they should be answering these questions. Google has taken my CC info in the past, but it is not charged until the product is ready to be shipped. Here Essential has taken our monies and left us waiting without any answers. They said will ship "within" 7 days...MISSED!!!! No explanation given. Told within the next 24-48 hours on Wednesday.....MISSED!!!!! No explanation given. Heck I paid for the camera yesterday, according to their site items ship the following day, it too has not shipped yet and no explanation, no transparency...You have my money, I deserve to be explained why something I have paid for has not been delivered as expected. That is good business.
That’s funny, I just received a package from Fedex. Unfortunately it was just something I ordered Wednesday night.
I ordered an HP SPectre 360 not long ago. They said will notify you when it ships. Several days went past no word, so i started emailing them. Next day it showed up. Never once received any shipping info.
That definitely does happen. A lot actually. But for no one to get notice is unheard of. At least to me. I do hope it ships today.
- Feb 10, 2010
- 2,070
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Essential Shipping
"When will my order arrive?
We aim to ship your items within one business day from the time you place an order. Once your order has left our warehouse, it should arrive for delivery in 2-3 business days."
We are on Day 9 for my phone order and day 1 for my camera.
Here is the rub, lets say they give me 15 days to return the phone and I just don't send it back for 30 days, how do you think they would handle that???? I imagine I would not get a refund and probably get the phone sent back.
What is good for the goose....
"When will my order arrive?
We aim to ship your items within one business day from the time you place an order. Once your order has left our warehouse, it should arrive for delivery in 2-3 business days."
We are on Day 9 for my phone order and day 1 for my camera.
Here is the rub, lets say they give me 15 days to return the phone and I just don't send it back for 30 days, how do you think they would handle that???? I imagine I would not get a refund and probably get the phone sent back.
What is good for the goose....
Certainly not superior here. I couldn't preorder from the website a while ago. So I used that to see how things would progress. I certainly understand the charge and shipping you are experiencing. I am not cool with that by any means. I believe if they charge you by law they have to ship the item in a certain amount of time.
What is the Mail, Internet, or Telephone Order Rule?
The Rule requires that when you advertise merchandise, you must have a reasonable basis for stating or implying that you can ship within a certain time. If you make no shipment statement, you must have a reasonable basis for believing that you can ship within 30 days. That is why direct marketers sometimes call this the "30-day Rule."
If, after taking the customer’s order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer’s consent to the delayed shipment. If you cannot obtain the customer’s consent to the delay -- either because it is not a situation in which you are permitted to treat the customer’s silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise.
https://www.ftc.gov/.../business-guide-ftcs-mail-internet...
The Rule requires that when you advertise merchandise, you must have a reasonable basis for stating or implying that you can ship within a certain time. If you make no shipment statement, you must have a reasonable basis for believing that you can ship within 30 days. That is why direct marketers sometimes call this the "30-day Rule."
If, after taking the customer’s order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer’s consent to the delayed shipment. If you cannot obtain the customer’s consent to the delay -- either because it is not a situation in which you are permitted to treat the customer’s silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise.
https://www.ftc.gov/.../business-guide-ftcs-mail-internet...
Everyone send this to Essential. Maybe we can get some results if we act together. See FTC rules below.
What You Must Do If You Learn You Cannot Ship on Time
When you learn that you cannot ship on time, you must decide whether you will ever be able to ship the order. If you decide that you cannot, you must promptly cancel the order and make a full refund.
If you decide you can ship the order later, you must seek the customer’s consent to the delay. You may use whatever means you wish to do this -- such as the telephone, fax, mail, or email -- as long as you notify the customer of the delay reasonably quickly. The customer must have sufficient advance notification to make a meaningful decision to consent to the delay or cancel the order.
Some businesses adopt internal deadlines that are earlier than those set by the Rule to ensure that their delay notices give all customers a meaningful opportunity to consent to the delay. If businesses fail to ship or give delay notifications by their internal deadlines, they automatically cancel the orders and make refunds.
In any event, no notification to the customer can take longer than the time you originally promised or, if no time was promised, 30 days. If you cannot ship the order or provide the notice within this time, you must cancel the order and make a prompt refund.
What You Must Do If You Learn You Cannot Ship on Time
When you learn that you cannot ship on time, you must decide whether you will ever be able to ship the order. If you decide that you cannot, you must promptly cancel the order and make a full refund.
If you decide you can ship the order later, you must seek the customer’s consent to the delay. You may use whatever means you wish to do this -- such as the telephone, fax, mail, or email -- as long as you notify the customer of the delay reasonably quickly. The customer must have sufficient advance notification to make a meaningful decision to consent to the delay or cancel the order.
Some businesses adopt internal deadlines that are earlier than those set by the Rule to ensure that their delay notices give all customers a meaningful opportunity to consent to the delay. If businesses fail to ship or give delay notifications by their internal deadlines, they automatically cancel the orders and make refunds.
In any event, no notification to the customer can take longer than the time you originally promised or, if no time was promised, 30 days. If you cannot ship the order or provide the notice within this time, you must cancel the order and make a prompt refund.
The Fedx pkg was not from Essential....Who do these people think they are, taking our money and not following thru with there commitments. Were do they think they are in Mexico or El Salvador.
More of the same from CS. Now they are saying they can cancel my order but in the same email saying they can do their best to cancel my order and it should ship soon. I emailed asking if it will ship today. If not I'm canceling. 
This should be shipping soon is to vague. They must give us specific times and dates. What was all this 7 day stuff, that's proof right there. It has not been 7 days for me, but if it was Id be demanding an update.
Joe the Insider
Trusted Member
- Feb 19, 2011
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Why aren't we attacking them on Twitter, emailing them and getting our words out? If there's hundreds threatening to cancel, I have to imagine we'll get a response..
They are running this business like a lemonade stand, something is defiantly wrong here. One lie after another.
We will probably see another email from Andy on Monday telling us he is sorry and the phone will be shipping in the next few days. I agree with the September 1st guess. When anyone does not have a solution to a problem, they typically delay and hide.
modifier
Well-known member
- Jul 13, 2017
- 893
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If customers get blamed that'll take the cake!
"It's our customers' fault for ordering so many devices. We couldn't keep up with their demand. It's all their fault!"
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