tismydroid
Well-known member
- Jun 3, 2012
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That's a better deal than what I got. $150 better! I wonder if I could return my Flip 4 that I got through Samsung, get a refund and get one through best buy?
Fedex stole my fold 4 return
- Thread starter 562dope562
- Start date
- Dec 4, 2012
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This may be the best way to do it. Then email the video or link to the video to yourself (for the sake of a datetime stamp).
It is probably best way but Samsung could say once the camera was turned off your buddy handed box back to you and you took the phone out. I know this idea is out there but it could happen
- Feb 6, 2017
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Then you would go back and forth maybe the inspector that check the package stole the device and mark it empty
Yup and Samsung isn't going to get involved in that. Samsung will put very little effort in it. It boils down to this isn't a good situation to be in if you're the consumer.
- Feb 6, 2017
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I agree , if Samsung or FedEx can't fix the situation next is take legal action. That definitely the way I would go if they don't resolve it this will become criminal action theft so hopefully doesn't go that way .
Yes, but then you get legal fees and attorney costs. Sometimes a letter from a lawyer will get enough attention, hopefully it don't get that far. As others have said it seems like FedEx and Samsung figure it out and customer didn't get charged.
- Feb 6, 2017
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That will be part of the legal action against FedEx and Samsung once they find the verdict pay for cost but yeah start with lawyer letter
- Feb 6, 2017
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It's going be a process that no one wants to be in , but with the history of FedEx employees stealing history that's first place I go to.
TMavC5
Well-known member
- Nov 19, 2012
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This is unfortunate and I am completely understand the amount of anxiety over this. I too experienced this but in reverse where my package were lost from Samsung and missed out the early adopter discount. Samsung can be a pain in the A$$ to deal with as well when it come to this type of things. Majority of them a clueless of what to do with the situation and customer is in the middle of it.
Good luck and keep us update.
- Feb 6, 2017
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Yes I went to the fedex shipping place. Hand it them the 2 packages even the lady asked me if I needed a receipt and I told her yes.
- Feb 6, 2017
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This is an update just today. I'm speaking to them right now and they said they were going to escalated again. Let's see what happens next
J Dubbs
Well-known member
- Jun 4, 2016
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From what I've noticed with all the folks that this has already happened to, is that the squeaky wheels got greased... in other words if you dog them like a pitbull on a postman's leg, you get your money back. If you shrug your shoulders and say darn, there goes 2 grand, then the money's gone
But that's true of most things in life
Well it's always the squeaky wheel that gets the grease. With Samsung you better get real squeaky. I would expect anyone in this situation to get squeaky and not shrug their shoulders. As you see with their first response, Samsung did not get real involved, they sent a generic letterFrom what I've noticed with all the folks that this has already happened to, is that the squeaky wheels got greased... in other words if you dog them like a pitbull on a postman's leg, you get your money back. If you shrug your shoulders and say darn, there goes 2 grand, then the money's gone
But that's true of most things in life
Well that's a start, keep on them. Samsung customer support is no fun to deal with.This is an update just today. I'm speaking to them right now and they said they were going to escalated again. Let's see what happens next
Have they charged your account yet?
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