Fingerprint Scanner Not Working Well

[felloffthetruck]

The simple fact is, anyone excusing this POS FPS is a true fanboi in denial. Anyone who's used a true FPS that works well and fast, knows what's possible--and has expectations.

To dismiss this as "you're doing it wrong" is insanity at its highest level. If I wasn't doing it wrong before on my S9+, and it worked at various angles and parts of the finger AND it was extremely fast (virtually instant), then that's the bar to meet or exceed. If the current FPS isn't working, it's because Samsung ignored that bar and built a POS that they could technically call a FPS for the purposes of marketing and putting on their sales collaterals and checklists against the competition.

I can get it to work--but after all the time and effort I generally have to put into it, I might as well just use a PIN code. And that's just unlocking the screen. With regard to Samsung Pay, I am batting ZERO on getting the FPS to work. I ALWAYS have to put in the PIN code.

Funny how it was 100%, including Samsung Pay, on my S9+ and yet this thing can barely work to unlock the screen, and can't work AT ALL to unlock Pay.

"You're doing it wrong." Yeah, right. That's what I say to Samsung--you did it wrong. If it's not functional to the level of your previous S9, and at the level of the competition, you did it COMPLETELY wrong.

And it's even worse if the competition did an in-screen one better. But the simple point is, they should have had the guts to avoid the in-screen unit and put it on the power switch as well, just like with the 10e. Or maybe put it both places. I can only imagine how some of those meetings went between engineering and marketing. I've been in just that type of meeting--and I know how some of those marketing people can be. Reality doesn't exist for them.

Finally someone that speaks the truth, AMEN !

 

[Techish]

It's actually working well for me on the first try after the update. Believe me, I was so frustrated with it before especially when trying to use Samsung Pay. I hope this isn't a fluke like before when I thought it was working pretty well one day & not so much the next...........

 

[Mike Dee]

The simple fact is, anyone excusing this POS FPS is a true fanboi in denial. Anyone who's used a true FPS that works well and fast, knows what's possible--and has expectations.

To dismiss this as "you're doing it wrong" is insanity at its highest level. If I wasn't doing it wrong before on my S9+, and it worked at various angles and parts of the finger AND it was extremely fast (virtually instant), then that's the bar to meet or exceed. If the current FPS isn't working, it's because Samsung ignored that bar and built a POS that they could technically call a FPS for the purposes of marketing and putting on their sales collaterals and checklists against the competition.

I can get it to work--but after all the time and effort I generally have to put into it, I might as well just use a PIN code. And that's just unlocking the screen. With regard to Samsung Pay, I am batting ZERO on getting the FPS to work. I ALWAYS have to put in the PIN code.

Funny how it was 100%, including Samsung Pay, on my S9+ and yet this thing can barely work to unlock the screen, and can't work AT ALL to unlock Pay.

"You're doing it wrong." Yeah, right. That's what I say to Samsung--you did it wrong. If it's not functional to the level of your previous S9, and at the level of the competition, you did it COMPLETELY wrong.

And it's even worse if the competition did an in-screen one better. But the simple point is, they should have had the guts to avoid the in-screen unit and put it on the power switch as well, just like with the 10e. Or maybe put it both places. I can only imagine how some of those meetings went between engineering and marketing. I've been in just that type of meeting--and I know how some of those marketing people can be. Reality doesn't exist for them.

So this is my first Samsung and the FPS works great. That make me a fanboy?

So if I try to help someone do a better job of recording prints because they are doing it wrong that makes me insane?

 

[Adam Frix]

So this is my first Samsung and the FPS works great. That make me a fanboy?

So if I try to help someone do a better job of recording prints because they are doing it wrong that makes me insane?

If it's your first, then you haven't any experience for how they did it before--which was superbly.

And therefore, you have NO standing to say "you're doing it wrong". If Sammy wants to sell $1000 portable computers to its existing customers who have had Sammy portable computers in the past, they can't take away such a feature--especially while simultaneously denying that they took it away.

And the simple fact is, they took away the functionality that they know how to provide. They sacrificed it, and their users, on the altar of "we must feed the blogosphere what it wants"--never mind that what the blogosphere wants is in direct contradiction to what the users want.

As for your continued insistence that "they are doing it wrong", yes, that's fanboi insanity trying to defend Samsung no matter what. If I do today what I did on my S9+, and it worked flawlessly and fast on my S9+, then by definition I'm not doing a thing wrong. Samsung built it wrong, and flawed, all to support this mania for "look--all new! all screen!" and sacrificed functionality for it.

If you bought a car that was built to the specs of the ignorant screaming blogosphere, and as such operated completely differently than how everyone accepts a car should behave, and you couldn't make some basic functionality work, would you simply say "I guess I'm doing it wrong"?

 

[Adam Frix]

I just tried activating Samsung Pay with my fingerprint. Yes, I got the T-Mobile update last night--the update that makes people say "oh, the FPS works SO much better now!"

Well, the emperor has no clothes. It took me TEN tries to recognize my fingerprint. "No match." "Make sure you're covering the entire sensor." "Press harder." Etc, etc.

This is my last phone with anything other than a specific hardware FPS. Clearly, this mania for "everything has to be screen! Bezels are the devil!" has taken over to the point of insanity and dysfunctionality.

 

[Mike Dee]

If it's your first, then you haven't any experience for how they did it before--which was superbly.

And therefore, you have NO standing to say "you're doing it wrong". If Sammy wants to sell $1000 portable computers to its existing customers who have had Sammy portable computers in the past, they can't take away such a feature--especially while simultaneously denying that they took it away.

And the simple fact is, they took away the functionality that they know how to provide. They sacrificed it, and their users, on the altar of "we must feed the blogosphere what it wants"--never mind that what the blogosphere wants is in direct contradiction to what the users want.

As for your continued insistence that "they are doing it wrong", yes, that's fanboi insanity trying to defend Samsung no matter what. If I do today what I did on my S9+, and it worked flawlessly and fast on my S9+, then by definition I'm not doing a thing wrong. Samsung built it wrong, and flawed, all to support this mania for "look--all new! all screen!" and sacrificed functionality for it.

If you bought a car that was built to the specs of the ignorant screaming blogosphere, and as such operated completely differently than how everyone accepts a car should behave, and you couldn't make some basic functionality work, would you simply say "I guess I'm doing it wrong"?

Not my first rodeo, just a new mustang. I've had lots of FPS devices that worked superbly. And I have not continually insisted that anyone is doing it wrong. I've tried to help people who are having trouble. Please don't judge me or anyone else as the results turn personal.

 

[Adam Frix]

It turned personal the moment you declared that "you are doing it wrong".

 

[Mike Dee]

It turned personal the moment you declared that "you are doing it wrong".

I made no such declaration. I posted a hypothetical question because of your posts calling people fanboys and insane.

"So if I try to help someone do a better job of recording prints because they are doing it wrong that makes me insane?"

We try to help people here.

 

[mustang7757]

Mike you get the update yet to March?

 

[Mike Dee]

Mike you get the update yet to March?

No....I'm Verizon

 

[mustang7757]

No....I'm Verizon

Ok...should be shortly tmobile rolled theirs out

 

[Scutley]

Finally someone that speaks the truth, AMEN !

The simple fact is, anyone excusing this POS FPS is a true fanboi in denial. Anyone who's used a true FPS that works well and fast, knows what's possible--and has expectations.

To dismiss this as "you're doing it wrong" is insanity at its highest level. If I wasn't doing it wrong before on my S9+, and it worked at various angles and parts of the finger AND it was extremely fast (virtually instant), then that's the bar to meet or exceed. If the current FPS isn't working, it's because Samsung ignored that bar and built a POS that they could technically call a FPS for the purposes of marketing and putting on their sales collaterals and checklists against the competition.

I can get it to work--but after all the time and effort I generally have to put into it, I might as well just use a PIN code. And that's just unlocking the screen. With regard to Samsung Pay, I am batting ZERO on getting the FPS to work. I ALWAYS have to put in the PIN code.

Funny how it was 100%, including Samsung Pay, on my S9+ and yet this thing can barely work to unlock the screen, and can't work AT ALL to unlock Pay.

"You're doing it wrong." Yeah, right. That's what I say to Samsung--you did it wrong. If it's not functional to the level of your previous S9, and at the level of the competition, you did it COMPLETELY wrong.

And it's even worse if the competition did an in-screen one better. But the simple point is, they should have had the guts to avoid the in-screen unit and put it on the power switch as well, just like with the 10e. Or maybe put it both places. I can only imagine how some of those meetings went between engineering and marketing. I've been in just that type of meeting--and I know how some of those marketing people can be. Reality doesn't exist for them.

My FPS last night was 100% inoperable, this morning it's working pretty good.
I just don't understand this POS.

Like I said on the post a page above. Did you guys try it this way? Two members on here said it has been successful. Try it and tell me if it works.:

https://youtu.be/saV56ZuZRxE

 

[mustang7757]

I guess it depends on how much.... traditional FPS are usually worse with moisture

I agree my s8+,note9,s9+ all when wet dont work my s10+ works flawlessly when wet .

 

[Notefan161]

Fingerprint scanner has become flawless

Certainty got better with time that's for sure

 

[donm527]

Honestly I don't think there is any hard evidence to prove that optical is inferior to ultrasonic.

Everyone that has said that ultrasonic is superior to optical... has been regurgitating what Qualcomm and Samsung's marketing department has been telling everyone. Basically we're all going by a sales pitch. I really haven't seen any third party real lab test to back it up.

It's the first commercial in-glass ultrasonic sensor so there is no history. And right now, they are not showing it's superior as far as accuracy and consistency. More secure? Claimed by Samsung anti-spoofing because detects blood flow and can't be spoofed with image or 3d model... but there's a Youtube vid showing fingerprint being lifted and recreated with 3d printer and spoofed while person wearing gloves (blood flow?).

I know very James Bondish but just saying it's shown anti-spoof proof it's not. Heck could even be more vulnerable because if you steal the phone and need a print... it could already be on the glass right where the sensor is the last time he unlocked his phone!

They also say (quoting an article), this approach also promises improved reliability, especially when your finger is wet or partially obscured by dirt (that's no excuse not to wash your hands regularly, though)... uh yeah, right.

Anyways, right now, I think it's clear optical is clearly the superior to ultrasonic. It's also at 2.0 development commercially while ultrasonic is probably performing the same as opticle when it came out. I hope they can make it as superior as they say. If not then hope as techninja says on his latest follow up review on the S10 that they just go to optical.

Clearly a Qualcomm (ultrasonic) vs optical marketing game and right now, optical is winning.

I just tried the Huawei P30 and it may be inferior FPS tech but it is faster and so far way more reliable too.

 

[Mike Dee]

Honestly I don't think there is any hard evidence to prove that optical is inferior to ultrasonic.

Everyone that has said that ultrasonic is superior to optical... has been regurgitating what Qualcomm and Samsung's marketing department has been telling everyone. Basically we're all going by a sales pitch. I really haven't seen any third party real lab test to back it up.

It's the first commercial in-glass ultrasonic sensor so there is no history. And right now, they are not showing it's superior as far as accuracy and consistency. More secure? Claimed by Samsung anti-spoofing because detects blood flow and can't be spoofed with image or 3d model... but there's a Youtube vid showing fingerprint being lifted and recreated with 3d printer and spoofed while person wearing gloves (blood flow?).

I know very James Bondish but just saying it's shown anti-spoof proof it's not. Heck could even be more vulnerable because if you steal the phone and need a print... it could already be on the glass right where the sensor is the last time he unlocked his phone!

They also say (quoting an article), this approach also promises improved reliability, especially when your finger is wet or partially obscured by dirt (that's no excuse not to wash your hands regularly, though)... uh yeah, right.

Anyways, right now, I think it's clear optical is clearly the superior to ultrasonic. It's also at 2.0 development commercially while ultrasonic is probably performing the same as opticle when it came out. I hope they can make it as superior as they say. If not then hope as techninja says on his latest follow up review on the S10 that they just go to optical.

Clearly a Qualcomm (ultrasonic) vs optical marketing game and right now, optical is winning.

I wondered if it picked up the blood flow through the glove

 

[mustang7757]

I wondered if it picked up the blood flow through the glove

Good point, it can pick up touches with screen on and latex gloves I have at work.
Now I just tried with a thin plastic wrapper and took few tries but got in so very strong possibility it did pick up the blood flow

 

[jhimmel]

Honestly I don't think there is any hard evidence to prove that optical is inferior to ultrasonic.

Agreed. I figure it could even be LESS secure. The reason - if they have to loosen the strictness of the match to compensate for inconsistent results and a frustrating experience, it could be less secure. One has to wonder what are these "fixes" they are putting out weeks after release. They work on this for years, release the product, people complain, and then they all of a sudden figure it out? I have no proof, but I think it's quite possible they simply relaxed the match criteria to avoid a backlash. Like you said, I have seen no data to back up the marketing.

 

[felloffthetruck]

Agreed. I figure it could even be LESS secure. The reason - if they have to loosen the strictness of the match to compensate for inconsistent results and a frustrating experience, it could be less secure. One has to wonder what are these "fixes" they are putting out weeks after release. They work on this for years, release the product, people complain, and then they all of a sudden figure it out? I have no proof, but I think it's quite possible they simply relaxed the match criteria to avoid a backlash. Like you said, I have seen no data to back up the marketing.

I would be happy with your original "Dry Twig" analogy being able to open the phone.

 

[Lfsnz67]

I've given up on my fingerprint sensor. Yes, I also tried the recommendations in the video with no improvement.
I have very dry skin, and I suspect this has a lot to do with why some have more luck than others...