Fingerprint Scanner Not Working Well

[paridge]

I found that redoing your fingerprints after you've used the phone for a few days helps. You have a much better sense of how you hold the phone, including how you would place your fingers (if you want to be able to unlock with more than one finger),so you're more accurate in setting it up. It wouldn't hurt to leave the old fingerprint settings. It'll give you more flexibility in unlocking the phone. Eventually, muscle memory helps.

 

[RN50]

For me the fingerprint sensor works pretty good. I scanned my right thumb 2 times and that one works around 95% of the time. My left thumb not so much but I only scanned that once as I also did my index finger.

What scanning your thumb or whatever finger you use do you guys makes sure you do it at all angles? By all angles I literally mean left right even upside down lmao. I do a full 360 with my thumb.

 

[Desean1]

No issues with the fingerprint sensor. The factory screen protector is still on. Here's the setup make sure Touch sensitivity is OFF now scan your finger/s. After scaning is complete turn touch sensitivity ON. Works like a charm.

 

[Mike Dee]

For me the fingerprint sensor works pretty good. I scanned my right thumb 2 times and that one works around 95% of the time. My left thumb not so much but I only scanned that once as I also did my index finger.

What scanning your thumb or whatever finger you use do you guys makes sure you do it at all angles? By all angles I literally mean left right even upside down lmao. I do a full 360 with my thumb.

I don't record upside down but it still reads upside down. The FPS reads 360 and the only thing that changes by rotating is that you are caputuring slightly different side angles. I record my right thumb straight up with different height points in one slot. Then I record it again the way I normally hold it In my right hand coming in at about 30 to 45 degrees. The last to slots I record all finger that I would use.

 

[Lobwedgephil]

It doesn't help despite the hype. Someone came up with that idea so they could incorporate a lot more fingers/people into the device.

Helped me tremendously, only thing that has helped so far.

 

[Mike Dee]

Helped me tremendously, only thing that has helped so far.

Your story is unique as everyone else's version that has worked for them. Sometimes you have to go with what you believe. For some nothing seems to work.

 

[Mathrania]

One piece of advice... Worked well for me... When you are scanning your thumb/finger, do clean the screen area where the fps lay. That improved things for me while adding my thumb for the second time.

 

[Scutley]

Guys if you're having problems still try this:

https://youtu.be/saV56ZuZRxE

 

[felloffthetruck]

Think I'll hire a Witchdoctor to help me with the FPS.

 

[Hermes Hidayat]

From my experience with phone with in screen FP scanner.(OP6T,M20P and S10P)People usually do it wrong.for example.placing of the finger.you cant expect the phone to unlock if you only place half of your finger,if it unlocks then security can be breached easily.

Try aiming properly.mine works very very well.not WAH-WAY good.but good enough.and sometimes moist skin makes it hard to scan.thus rubbing my thumb on my shirt makes it work well again.just a thought.

 

[dtones39]

Guys of you're having problems still try this:

https://youtu.be/saV56ZuZRxE

Wow, this made the FPS incredibly better. It was getting to the point of mismatching 5,6 times before I got mad and did my code. Kept retraining, adding duplicate scans but now I have a single scan and works great.

 

[EMGSM]

Just love standing at the register trying to use Samsung pay and have to scan my fingerprint 6-7 times before I finally get success. Hope Samsung can fix this crap with a future software update.

Maybe the Note 10 will come with a Gen 2 FPS that actually works.

This happens a quite bit. I can't stand not being able to get into the phone when I need to at a specific time. I have the face unlock just in case.

 

[Mike Dee]

From my experience with phone with in screen FP scanner.(OP6T,M20P and S10P)People usually do it wrong.for example.placing of the finger.you cant expect the phone to unlock if you only place half of your finger,if it unlocks then security can be breached easily.

Try aiming properly.mine works very very well.not WAH-WAY good.but good enough.and sometimes moist skin makes it hard to scan.thus rubbing my thumb on my shirt makes it work well again.just a thought.

Moist fingers actually work better in most cases on the S10

 

[Hermes Hidayat]

Moist fingers actually work better in most cases on the S10

Hmmm, not for me i guess. I have sweaty palms... Works bad if moist.

 

[Mike Dee]

Hmmm, not for me i guess. I have sweaty palms... Works bad if moist.

I guess it depends on how much.... traditional FPS are usually worse with moisture

 

[CRitter]

Guys of you're having problems still try this:

https://youtu.be/saV56ZuZRxE

Thanks! Just got my S10. Did exactly as shown in the video. did each thumb twice, just becuase. So far working perfectly with either thumb! Next step will be to try this with the Whitestone Dome I have ordered. Will report

 

[neil74]

I just tried the Huawei P30 and it may be inferior FPS tech but it is faster and so far way more reliable too.

 

[felloffthetruck]

My FPS last night was 100% inoperable, this morning it's working pretty good.
I just don't understand this POS.

 

[dov1978]

Think the thing I miss most having in screen FPS is not being able to swipe down on it to pull down the Notification shade. You don't realise how much you use it til it's gone

 

[Adam Frix]

The simple fact is, anyone excusing this POS FPS is a true fanboi in denial. Anyone who's used a true FPS that works well and fast, knows what's possible--and has expectations.

To dismiss this as "you're doing it wrong" is insanity at its highest level. If I wasn't doing it wrong before on my S9+, and it worked at various angles and parts of the finger AND it was extremely fast (virtually instant), then that's the bar to meet or exceed. If the current FPS isn't working, it's because Samsung ignored that bar and built a POS that they could technically call a FPS for the purposes of marketing and putting on their sales collaterals and checklists against the competition.

I can get it to work--but after all the time and effort I generally have to put into it, I might as well just use a PIN code. And that's just unlocking the screen. With regard to Samsung Pay, I am batting ZERO on getting the FPS to work. I ALWAYS have to put in the PIN code.

Funny how it was 100%, including Samsung Pay, on my S9+ and yet this thing can barely work to unlock the screen, and can't work AT ALL to unlock Pay.

"You're doing it wrong." Yeah, right. That's what I say to Samsung--you did it wrong. If it's not functional to the level of your previous S9, and at the level of the competition, you did it COMPLETELY wrong.

And it's even worse if the competition did an in-screen one better. But the simple point is, they should have had the guts to avoid the in-screen unit and put it on the power switch as well, just like with the 10e. Or maybe put it both places. I can only imagine how some of those meetings went between engineering and marketing. I've been in just that type of meeting--and I know how some of those marketing people can be. Reality doesn't exist for them.