WOOOT!
4th call was a charm...
I got a very friendly CSR this time, and first I just broke the ice with questions about the Nexus. I then asked about this deal I had seen mentioned online about a $100 3g->4g upgrade for MIDWEST customers.
She looked around and said she found it and that I was eligible. I then asked about putting notations on my account to make sure I don't have any trouble getting them to honor my $30 NE2 and this $100 credit.
She also said that she saw notations on my account that I had called earlier about this and was ruled ineligible. I said yes that is correct and I was calling again because I had seen others who said that they were in Michigan and managed to qualify for it.
So - it is clearly at the discretion of the CSR to do this. I wasn't surprised that they had notated my account - and was very happy that she corrected this!
I will be at the store at opening (10am) to get mine!
I did check out the deal on Let's Talk and considered it, but I can't wait another day for this! I need to actually get some work done during the day!
Also, I saw someone mention earlier that they had never heard of the $30 NE2 and that it had always been $50 or $100. My understanding is that the $30 credit is for customers that enrolled in the program after February 15 2009. See the following (Item 2):
Answers to FAQs
Thanks for the support in this thread. It was worth it to keep after them!