So I have been checking the status page multiple times each day. It just went from “Submission Approved. Preparing for Shipment. Shipping Date Estimate: 4/1/2016” to "Congratulations! Your submission has been approved and your gift has been processed and is currently in route". No tracking number, or tracking email and I can't do the FedEx manager due to it being delivered to a business account, but this sounds like a positive step. I still have not heard anything from the service guru, but at least something changed.