Several people have gotten the update, myself included. AT&T's customer support may be unaware (any traditionally non technical users might not understand what you're asking for), but to call it a hoax is a little ridiculous. Do a check for updates over wifi, then power cycle the phone, regardless of if it downloads an update or not. I'm not saying that will do it, but that's what I did. After maybe 15 minutes the option just showed up.