Has Google Stated If They Will Compensate Play Store Pre-orders?

[keithz]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

Guys and girls...CHILLAX! Google said we would recieve them mid july.... According to my calendar it is July 15th which is MID JULY! I recieved my UPS tracking number for both of my tablets and expect to see them soon. If this was august and we hadnt recieved ANYTHING then I would be a bit worried, but please stop creating posts like this because its ludicrous. Google should compensate us because they offered pre-orders and we got UPS tracking info all by the time they said we would get it? The only store that has sold the Nexus 7 is Game stop and those were pre-orders with a 'slight' slip some of 'supposedly' them sold the tablet. Google never promised us hey order from us and you will get it before gamestop or other B&M stores.... You guys are really blowing this thing out of proportion.... And dont hate me.. I am just tired of seeing these posts

For the Bazillionth time. It's not just Gamestop. Sam's Club, Adorama (who ended up getting an order to stop and then have resumed shipping on the weekend) in the US. Ebuyer in the UK. Staples, Memory Express, NCIX in Canada. Let me know how all those retailers co-ordinated to outmaneuver Google?

And here in Canada, it's even worse. Not a single Canadian pre-order has shipped. Some stores are promising online shipping on Monday. So store buyers who bought over the last few days will get it a week before any pre-orders. This is after paying $19 + tax for shipping.

I gave up. I went to Staples and picked one yesterday morning. Will refuse my shipment. Apparently Google would prefer the lower margins they get through the retail channels than the higher profits they get from direct consumer sales. So be it.

 

[jacob2kd]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

enough of the sugar coating it. don't see how just because a stores like gamestop decided to release the product earlier then google wanted makes it googles fault? no where was it official said was going to launch on july 13th, thats just when ugh people been trying to explain that shady gamestop and other retail stores released it. they have had it in stock for months before play store pre orders were told when to release but decided to release early doesnt mean that was the real date!google had no idea that the stores would sale sooner so dunno why people are like if knew could get in store sooner wouldnt of pre ordered ugh people get over it not the end of the world..go have a few beers with your buds and it be fine. we get when we get

 

[mc511]

I hope everyone who complains about this doesn't get refunded. Because they complain too much about stupid stuff.

Sent from my Nexus 7 using Tapatalk 2

 

[pkcable]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

Not understanding why people feel they should be compensated when they don't receive their new toys when they think they should.

Many of these posts state their cards haven't even been charged so cancel the order, walk into a store and buy it.

Sent from my SPH-D710 using Tapatalk 2

I know you!!!!!!!

 

[markyoung04]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

This is fun, there at least 3 or 4 threads with a ton of posts saying the same thing over and over.

Look back on your posts in about 2 months and see how many rants, ALL CAP COMPLAINTS, silly demands, and clever quotes from Wikipedia you use to beat this dead horse. Mind you I am having fun reading these so by all means keep on keeping on.

I really like the "no fair, I'm in a small town I can't get to a store that has them in stock" complaint...so...uhhh why would even care that Sam's or Staples has them and how on earth would you get it other than using Google?

 

[keithz]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

I hope everyone who complains about this doesn't get refunded. Because they complain too much about stupid stuff.

Sent from my Nexus 7 using Tapatalk 2

Were Google to commit fraud like that, you can bet that I would pursue them through Small Claims court and file a complaint with my provincial Attorney General. I don't take being robbed kindly.

Especially when Google has refused to cancel my order even though it hasn't shipped yet.

 

[crackberrytraitor]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

I hope everyone who complains about this doesn't get refunded. Because they complain too much about stupid stuff.

Sent from my Nexus 7 using Tapatalk 2

Says the guy who already has his Nexus.

 

[keithz]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

enough of the sugar coating it. don't see how just because a stores like gamestop decided to release the product earlier then google wanted makes it googles fault? no where was it official said was going to launch on july 13th, thats just when ugh people been trying to explain that shady gamestop and other retail stores released it. they have had it in stock for months before play store pre orders were told when to release but decided to release early doesnt mean that was the real date!google had no idea that the stores would sale sooner so dunno why people are like if knew could get in store sooner wouldnt of pre ordered ugh people get over it not the end of the world..go have a few beers with your buds and it be fine. we get when we get

What a well co-ordinated conspiracy. Gamestop, Sam's Club, Adorama, Office Depot in the USA. Staples, Memory Express, NCIX in Canada. Ebuyer in the UK.

Multiple chains in 3 of 4 launch countries screwed up. Massive conspiracy? I don't think so. When the failure is so huge, it starts at the top.

 

[keithz]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

Not understanding why people feel they should be compensated when they don't receive their new toys when they think they should.

Many of these posts state their cards haven't even been charged so cancel the order, walk into a store and buy it.

Sent from my SPH-D710 using Tapatalk 2

Call Google and try cancelling. I already picked up an N7 in store. Google won't cancel my order even though my card hasn't been charged. They are telling me to just refuse shipment. Such shady crap....

 

[JHBThree]

Were Google to commit fraud like that, you can bet that I would pursue them through Small Claims court and file a complaint with my provincial Attorney General. I don't take being robbed kindly.

Especially when Google has refused to cancel my order even though it hasn't shipped yet.

You're not being robbed. And they will not cancel your order because it has already reached shipping stage and cannot be reversed.

Sent from my Galaxy Nexus using Tapatalk 2

 

[JHBThree]

ONCE AGAIN, I will quote the actual definition of a pre-order. It's not some "unspoken rule"




Let's re-quote the pertinent part for you, buddy:




This isn't just something a few people expect, it's an industry standard. Google failed to provide a pre-order.

They don't always work that way. As a matter of fact, they rarely work that way. One of the only company that successfully manages that is apple.

Sent from my Galaxy Nexus using Tapatalk 2

 

[JHBThree]

The reason any company states 2 to 3 weeks is to give themselves a fall back in case something goes wrong.

In this case they apparently had enough to send to stores but not enough to fulfill their pre-orders last week.

Edited by moderator.

That isn't how a supply chain works. Customer orders and retailer orders are separate and have no bearing on one another. The retailer orders were likely taken weeks ago and shipped to retailers within the last two weeks. They are separate stock and one could not be used to supplement another.

Sent from my Galaxy Nexus using Tapatalk 2

 

[keithz]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

You're not being robbed. And they will not cancel your order because it has already reached shipping stage and cannot be reversed.

Sent from my Galaxy Nexus using Tapatalk 2

Read the quote I responded to. Somebody suggested that Google should defraud those who complaint or refuse shipment.

I know Google won't do that. Indeed, the Play store CSR I spoke to fully admitted that the launch was screwed up. He encouraged me to pick it up in store and refuse shipment for a full refund.

 

[JHBThree]

Read the quote I responded to. Somebody suggested that Google should defraud those who complaint or refuse shipment.

I know Google won't do that. Indeed, the Play store CSR I spoke to fully admitted that the launch was screwed up. He encouraged me to pick it up in store and refuse shipment for a full refund.

Uh no. What he said was that people complaining shouldn't be compensated.

Sent from my Galaxy Nexus using Tapatalk 2

 

[mc511]

Were Google to commit fraud like that, you can bet that I would pursue them through Small Claims court and file a complaint with my provincial Attorney General. I don't take being robbed kindly.

Especially when Google has refused to cancel my order even though it hasn't shipped yet.

You can refuse the shipping. They didn't rob you. You are getting your product. Silky people and first world syndrome.

Sent from my Nexus 7 using Tapatalk 2

 

[Drapetomania]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

They don't always work that way. As a matter of fact, they rarely work that way. One of the only company that successfully manages that is apple.

Sent from my Galaxy Nexus using Tapatalk 2

Uh... what? That's how it almost always works. That's why people right now are mad, most of us are quite experienced with online orders and pre-ordering.

Hell, even the Harry Potter books were preordered this way.

You can make things up all you want... people aren't going to believe it just because you say it.

 

[mc511]

Google isn't apple nor are they the publishers of popular books. Google makes software and web based services. This is their first product that they are helping to ship. And they don't make the hardware. Asus does so yeah.

Sent from my Nexus 7 using Tapatalk 2

 

[JHBThree]

Uh... what? That's how it almost always works. That's why people right now are mad, most of us are quite experienced with online orders and pre-ordering.

Hell, even the Harry Potter books were preordered this way.

You can make things up all you want... people aren't going to believe it just because you say it.

Then explain pre orders for apple products that aren't shipped two to three weeks after they go on sale in stores due to high volume.

Sent from my Galaxy Nexus using Tapatalk 2

 

[BuffaloMadMan]

You guys are pitiful expecting something more for no reason? Give me a break Google is not going to care/ say a word.. in which they don't needs to because they have done nothing wrong If your that fed up cancel...

Sent from my Galaxy Nexus using Android Central Forums

 

[KJD209]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

Stop calling people pitiful! Of course Google did something wrong. Many of their CSR have admitted so. Google fully intended to have the Nexus 7 in the hands of the people who preordered early through the Play Store before or at the time of the retail store release. They did not ship in time. They did not make the proper arrangements with their manufacturing, shipping and retail partners. There is no way they would have offered two day shipping as the only option if they were not attempting to time the release. UPS offers many shipping options, at many different price points. Reading between the lines of the shipping messages people have received, the Nexus 7 was supposed to ship between July 9 and July 11 for a July 12 or July 13 release. Whether or not they compensate customers is a good question. I have and will continue to request a shipping fee refund.