Has Google Stated If They Will Compensate Play Store Pre-orders?

[mc511]

When did Google say that they will make sure the tablets are in the hands of play store per orders before m and b stores?

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[KJD209]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

That is what a Google CSR told me on Friday. Look around the forums. I am not the only who received that information.

 

[tompro53]

Stop calling people pitiful! Of course Google did something wrong. Many of their CSR have admitted so. Google fully intended to have the Nexus 7 in the hands of the people who preordered early through the Play Store before or at the time of the retail store release. They did not ship in time. They did not make the proper arrangements with their manufacturing, shipping and retail partners. There is no way they would have offered two day shipping as the only option if they were not attempting to time the release. UPS offers many shipping options, at many different price points. Reading between the lines of the shipping messages people have received, the Nexus 7 was supposed to ship between July 9 and July 11 for a July 12 or July 13 release. Whether or not they compensate customers is a good question. I have and will continue to request a shipping fee refund.

Google never gave a release date for shipping the nexus 7 the ship between July 9 and July 11 was rumored by supposed leaked retail documents.

Sent from the Android Central Forum app. Thanks Android Central.

 

[KJD209]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

Leaked documents and revealed in a review of shipping notice histories through MY UPS and pacage tracker.

 

[crackberrytraitor]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

They don't always work that way. As a matter of fact, they rarely work that way. One of the only company that successfully manages that is apple.

Sent from my Galaxy Nexus using Tapatalk 2

Apparently you don't pre-order things much. I've pre-ordered well over a dozen pieces of consumer electronics, from graphics cards to cell phones and that's ALWAYS how it works. If getting your pre-order at least mailed by the launch date was so rare, information sources like Wikipedia and the McMillan English Dictionary wouldn't include things like "guaranteed delivery upon release" and "to ensure that you are one of the first people to get it." in their definitions.

Google never gave a release date for shipping the nexus 7 the ship between July 9 and July 11 was rumored by supposed leaked retail documents.

I friggin' CALLED them and asked, man. CSR confirmed that 7/13 was the launch date. Go ahead and call them yourself if you don't believe me.

 

[pounder001]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

Copied from wiki.answers.com
What does pre-order mean?
Answer:
It's basicly when you put your name down and buy something before it will be released
so when it does come out there will be a copy of it reserved for you.


Copied from Wikipedia
A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies were then given the idea to allow people to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee immediate delivery on release, manufacturers can gauge how much demand there will be and hence how large initial production runs should be, and sellers can be assured of minimum sales. Additionally, high pre-order rates can be used to generate publicity to further increase sales.

 

[crackberrytraitor]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

Copied from wiki.answers.com
What does pre-order mean?

Answer:
It's basicly when you put your name down and buy something before it will be released
so when it does come out there will be a copy of it reserved for you.

For I hope the last time:

A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies were then given the idea to allow people to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee immediate delivery on release

-Wikipedia

to order something such as a book, DVD or handbag before the item goes on sale, to ensure that you are one of the first people to get it.

-Macmillan English Dictionary

 

[JHBThree]

Apparently you don't pre-order things much. I've pre-ordered well over a dozen pieces of consumer electronics, from graphics cards to cell phones and that's ALWAYS how it works. If getting your pre-order at least mailed by the launch date was so rare, information sources like Wikipedia and the McMillan English Dictionary wouldn't include things like "guaranteed delivery upon release" and "to ensure that you are one of the first people to get it." in their definitions.



I friggin' CALLED them and asked, man. CSR confirmed that 7/13 was the launch date. Go ahead and call them yourself if you don't believe me.

Explain apples (and others, including Samsung) pre orders that ship after launch day then.

When you placed your order you were not given a release date. Nor were you promised that you would receive it before it launched in stores. ALL your preorder did was reserve one for you that would be shipped when they were available from the Play store.


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[micwrite]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

The reason the big Goo is looking like nimrods here is because they are relative newebies in hardware customer service.(at least they act like it) The brick and mortar stores that "jumped the gun" by selling their stock to the first folks in the door did so because they have that real world face-to-face, conversational relationship with their customers. They did what all three dimentional retailers would do..keep the customer happy. Big Goo on the other hand looks out their 10th floor office windows and wonder what those small figures walking around on the street want in life. Is it a surprise they go home for the weekend that their biggest hardware release ever comes out? You may have noticed that the brick and mortar retailers were open Saturday and Sunday taking care of their customers. Lets face it. we bought a hot little ASUS box that Goo threw an ICS tweaker on top. I love the product and am willing to be a part of the Goo retail learning experience.

 

[justinflood]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

Then explain pre orders for apple products that aren't shipped two to three weeks after they go on sale in stores due to high volume.

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Really? That's funny. I preordered my iPhones online and the UPS man showed up at my door with the two of them at the beginning of the day ON launch day. Generally Apple is VERY good about getting it's preordered products to its customers on launch day.

 

[JHBThree]

Really? That's funny. I preordered my iPhones online and the UPS man showed up at my door with the two of them at the beginning of the day ON launch day. Generally Apple is VERY good about getting it's preordered products to its customers on launch day.

Depends when you order. Apple offers pre orders on devices even if shipping is not until 2-3 weeks after launch date. Its still a preorder though, because you're guaranteed one.

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[Tom S.]

Ordered my N7 on June 27th at 11:30 AM. It's pretty apparent that Play does not use first in first out for fulfillment.

Those of us that "pre"-ordered and paid for 2-day shipping got punked by Play.

This will be my last Play purchase. What's the point?

Exactly. It seems as if you ordered later you are getting a tracking number. I ordered on the 27th, and don't have a tracking number.

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[Tom S.]

Google isn't apple nor are they the publishers of popular books. Google makes software and web based services. This is their first product that they are helping to ship. And they don't make the hardware. Asus does so yeah.

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Uh, ever heard of the Nexus One? That was a cluster years ago. They obviously didn't learn anything.


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[kinster02]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

Did they give you a specific date? no, so don't hold you breath, no one forced you to pre order.

 

[qnet]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

Exactly. It seems as if you ordered later you are getting a tracking number. I ordered on the 27th, and don't have a tracking number.

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This is what I have a problem with. This hasn't happend with any company I've dealt with except Google. I don't have a problem waiting but, I don't understand how people pre-ordering a week later are getting tracking information and I have nothing .That makes no sense.

 

[mc511]

I hope Google doesn't refund . Intact they should charge more for complaining over the phone. You waist time and drive up the bill

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[KJD209]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

MC511, did you preorder through the Play Store?

 

[mc511]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

MC511, did you preorder through the Play Store?

I pre ordered from gamestop on 7/10/12 at 7:26pm. Picked mine up friday morning. Thanks for asking

 

[JHBThree]

This is what I have a problem with. This hasn't happend with any company I've dealt with except Google. I don't have a problem waiting but, I don't understand how people pre-ordering a week later are getting tracking information and I have nothing .That makes no sense.

That is a legitimate issue. Not getting a preorder for a launch day that hasn't happened yet isn't one.

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[KJD209]

Re: Has Google Stated If They Will Compensate Play Store Pre-orde

Okay MC511. Good for you. Iimagine you have your Nexus 7. No shipping costs, I guess. I will stay out or your wallet, if you will stay out of mine.