I got my Xoom upgraded to 4G, who else got there's?

[SamuriHL]

I just got an email from Moto saying shipping it back has been delayed a few days. The RMA tracker says the RMA as completed on 10/6 so I wonder why the delay??
Anyone else get one of these emails?

Yea, you may want to read through the last few (decidedly frustrated) posts. A lot of us got the same email. The delay seems to be in shipping them out. A lot of speculation on that, but, it appears as though they're only shipping out on Tuesday's so far. With any luck we'll have them back on Wednesday. Here's hoping.

 

[Carlesious]

I'm sorry if I sound frustrated. I'll try to relax. I really am PO'd right now though. I really would have just waited to send it in had I known how they were doing this. Those of us who sent them in last Monday and didn't get them finished until Wednesday are truly screwed. Those who timed it right get them back in potentially 3 or 4 days. I've been a big moto fan but this experience does not leave me with warm fuzzy feelings. Yea, it'll be over "soon" I'm aware. If anyone else hasn't sent theirs in yet, seriously, do it on a Friday.

I sent mine out on that first Friday, was supposed to get it back by 10:30 last Thursday morning, but I still haven't received it yet.

 

[SamuriHL]

I sent mine out on that first Friday, was supposed to get it back by 10:30 last Thursday morning, but I still haven't received it yet.

Seriously? UGH. Sorry to hear that. So much for that theory then. I guess there's just no way to tell when they'll come back. Starting to think I should have waited a bit until the initial batch were done. Too late now. I just want it back at this point.

 

[qnet]

I also have been waiting for my unit which shows that the RMA was completed on the 5th. Now I am wondering if there is actually something wrong with the 4G upgrade and they are failing in testing. I just received the following email from motorola:

Dear George,

We wanted to let you know that we are still in the process of completing your upgrade. We apologize for the delay and will send you an additional notification once the device has shipped early this week.

Sincerely,

Motorola Mobility Customer Services

Yeah I got that email yesterday

I just received my email with my shipping information. It came through a little after 1am, California time.



Motorola tracker is now showing that my Xoom shipped on 10/5/2011 via FedEx. Still no tracking number. If it did ship on the 5th they are using the cheapest method for shipping known to man.

Sent from my DROID BIONIC using Tapatalk

I received the same email. This all is really weird. It would be nice to get it today. What I don't like is, not knowing what stage it's at. I'm single and live alone and, have no one to wait on the package. I need to know when it may show up because, I have a business were I may be gone for periods of time.

 

[reishus]

I got the same thing. They sent me an email saying it should be back by this week. I originally also received an email suggesting a delivery date of last thursday.

 

[SamuriHL]

The tracking site now shows mine was sent on 10/5. LOL! SURE it was!! I don't have any tracking number. It simply shows it was sent on a slow boat through China...er, I mean, FedEx Express. Was it actually shipped? Will I get it today? Tomorrow? Who knows?

 

[qnet]

The tracking site now shows mine was sent on 10/5. LOL! SURE it was!! I don't have any tracking number. It simply shows it was sent on a slow boat through China...er, I mean, FedEx Express. Was it actually shipped? Will I get it today? Tomorrow? Who knows?

Yeah, it said mine shipped on 10/5 also, kind of weird. Hopefully it will just show up today.

 

[SamuriHL]

Yeah, it said mine shipped on 10/5 also, kind of weird. Hopefully it will just show up today.

That'd be cool. That would be in their 6 business day window and I'd not really have much to complain about except the lousy tracking site they have. If that's the only real problem then fine. If it doesn't come today, well, that'd suck.

 

[dwboston]

I got the email as well early this morning - seems to be another lame Moto attempt at damage control. The RMA tracking site has only ever showed "received on 10/6" for my Xoom. I didn't receive my Fedex box until Monday - I had one of the "bad" tracking numbers and my was box delayed in shipping - and sent it back the next day.

I just want this whole thing to be over and get my Xoom back so I can wash my hands of Motorola and be done with them. I hope Google lays waste to that company post-merger.

 

[inkmantpa]

I had called Moto on Friday (10/7), as the web tracker said my upgrade was complete on Thursday (10/6). They told me it would ship on Friday (10/7). Got no tracking info, and then this morning got the email that the upgrade was delayed (even after they confirmed it was complete on Friday). I called Moto again and was told by the first guy that the upgrade was complete and would ship "early this week". Asked to speak to someone who could give me specifics. Was tranferred to Repair Escalation. She told me that Motorola determined that they needed to do additional testing before they shipped and that my device "should ship by 10/14". I told her that was not acceptable and she told me she was the highest point of escalation and could not do anything more. She could not give me a phone number for Moto corp offices, and gave me some email that was not even a Moto email address.

I hung up and called Verizon. They are crediting me a month's cost of data plan. (It looks like I could be without the use of my Xoom for up to 2 weeks, so I'm not feeling really generous to pay VZ for not being able to use the device) The Verizon guy was very cool, and gave me the credit with no issue. Still, Moto has lost a customer for good on this. I had the OG Droid, the Droid X and the Xoom, and was considering the Bionic, but won't be purchasing any other Moto devices after this cluster F.

 

[dhendriksen]

I got that email about 10 minutes ago. I sent mine in on Monday.

This is disappointing. All I can say is I had better get the free dock they offered. That's honestly the only reason I sent it in. I had decided that I was not going to do the upgrade because I didn't want the negative impact on battery life.

Well, about 2 hours after I got the email saying "Sorry for the delay, we'll ship your device next week" I got an email saying "Your device has shipped". I logged on to track the shipment and it says it went out 10/05/2011 FedEx Express Overnight.

Clearly that didn't happen. This whole thing is a joke. They should have given us an opportunity to work with local authorized centers to just get the repair done in person. I can't imagine what Motorola's FedEx bill is going to be like this month...

 

[SamuriHL]

Well FedEx just drove by and didn't deliver a Xoom, so, it won't be today.

 

[pauldroidr2d2]

I just got an email from Moto saying shipping it back has been delayed a few days. The RMA tracker says the RMA as completed on 10/6 so I wonder why the delay??
Anyone else get one of these emails?

I'm really sorry to hear that.

 

[mloebl]

The delay emails are interesting as they are intentionally targeted and not a generic mass mailing. I got one Friday night, so if other people who had their units in the same time I did are just getting them now, something is up and the emails are going out to people specifically.

-Mike

 

[pauldroidr2d2]

Yeah I got that email yesterday



I received the same email. This all is really weird. It would be nice to get it today. What I don't like is, not knowing what stage it's at. I'm single and live alone and, have no one to wait on the package. I need to know when it may show up because, I have a business were I may be gone for periods of time.

Same here.

I wonder if things would have been better for us if Google had handled the upgrade. It might have been they might not have released the device until it was ready to be released.

 

[pauldroidr2d2]

The tracking site now shows mine was sent on 10/5. LOL! SURE it was!! I don't have any tracking number. It simply shows it was sent on a slow boat through China...er, I mean, FedEx Express. Was it actually shipped? Will I get it today? Tomorrow? Who knows?

You received the same email that I did. Without a tracking number, we can't get any other information. It isn't as if the pinheads answering the phone at the 800 number will give us any worthwhile information.

 

[pauldroidr2d2]

I had called Moto on Friday (10/7), as the web tracker said my upgrade was complete on Thursday (10/6). They told me it would ship on Friday (10/7). Got no tracking info, and then this morning got the email that the upgrade was delayed (even after they confirmed it was complete on Friday). I called Moto again and was told by the first guy that the upgrade was complete and would ship "early this week". Asked to speak to someone who could give me specifics. Was tranferred to Repair Escalation. She told me that Motorola determined that they needed to do additional testing before they shipped and that my device "should ship by 10/14". I told her that was not acceptable and she told me she was the highest point of escalation and could not do anything more. She could not give me a phone number for Moto corp offices, and gave me some email that was not even a Moto email address.

I hung up and called Verizon. They are crediting me a month's cost of data plan. (It looks like I could be without the use of my Xoom for up to 2 weeks, so I'm not feeling really generous to pay VZ for not being able to use the device) The Verizon guy was very cool, and gave me the credit with no issue. Still, Moto has lost a customer for good on this. I had the OG Droid, the Droid X and the Xoom, and was considering the Bionic, but won't be purchasing any other Moto devices after this cluster F.

I'm in the same boat as well. At this point, I will not ever be purchasing a device from Motorola. In my opinion they treat customers like complete garbage.

 

[SamuriHL]

You received the same email that I did. Without a tracking number, we can't get any other information. It isn't as if the pinheads answering the phone at the 800 number will give us any worthwhile information.

That's really my whole issue with this. Ok, delays happen. If there's a valid reason for it, I can understand that. What I can't understand or accept is the fact that we're getting half baked information, FALSE and USELESS information from the tracker, and absolutely no way to find out where the hell our Xooms actually ARE right now. If the upgrade was truly done on 10/5 as the tracker suggests, then why the delay? If it's a matter of them not shipping out but once a week, come out and say that and set the expectation. ANY transparency here would satisfy me. I'm not expecting personalized treatment. I realize they're doing thousands of these. But what I DO expect is a tracking system that gives me actual useful information on the whereabouts of my 800 dollar device. I guess that's asking for too much.

 

[pauldroidr2d2]

Those &*()(*&U*()*& Now, I received the poison pen email from them about a delay in my upgrade.

Dear Paul,

We wanted to let you know that we are still in the process of completing your upgrade. We apologize for the delay and will send you an additional notification once the device has shipped early this week.

Sincerely,

Motorola Mobility Customer Services

 

[SamuriHL]

Those &*()(*&U*()*& Now, I received the poison pen email from them about a delay in my upgrade.

Yea, I got one of those, as well. That also suggests that either they are "inaccurate" now or their tracking site is "inaccurate". I'll leave it at that.