I have a G4, you have questions — ask away!

[Rocono]

I bought my LG G4 on 12/23/2015 and on 1/19/2016 my screen went crazy while looking at an app. I was not able to power off, reset, or see anything on the screen except hundreds of vertical, colored, lines.. Went back to my Sprint store and the manager told me that it was a known issue and he has seen it in almost 50% of the LG G4's they have sold. I asked him why they didn't tell me before I purchased 3 of these phones for my family and he told me that since it didn't happen to all the phones, they would just take care of the customers that returned with this problem, one at a time. He said that since it was a known problem with the phone, he would request a replacement from the factory and set it up for me, no charge, and it should be available in 3 - 5 business days. Meanwhile, I'm without my phone. He also told me that if it had happened within the first 14 days, he would have replaced it immediately. If I had been told that there was a known problem that was being experienced in something just under 50% of these phones, I wouldn't have bought them in the first place. I'm including a picture of what the screen looks like after the problem happened. Anyone else have this problem? I'd like to hear from you!



I was also asked how my battery life was but up until yesterday, it seemed very reasonable for my usage.

 

[jaydee5799]

I bought my LG G4 on 12/23/2015 and on 1/19/2016 my screen went crazy while looking at an app. I was not able to power off, reset, or see anything on the screen except hundreds of vertical, colored, lines.. Went back to my Sprint store and the manager told me that it was a known issue and he has seen it in almost 50% of the LG G4's they have sold. I asked him why they didn't tell me before I purchased 3 of these phones for my family and he told me that since it didn't happen to all the phones, they would just take care of the customers that returned with this problem, one at a time. He said that since it was a known problem with the phone, he would request a replacement from the factory and set it up for me, no charge, and it should be available in 3 - 5 business days. Meanwhile, I'm without my phone. He also told me that if it had happened within the first 14 days, he would have replaced it immediately. If I had been told that there was a known problem that was being experienced in something just under 50% of these phones, I wouldn't have bought them in the first place. I'm including a picture of what the screen looks like after the problem happened. Anyone else have this problem? I'd like to hear from you!

View attachment 213997

I was also asked how my battery life was but up until yesterday, it seemed very reasonable for my usage.

I had the same screen happen to me once. It was after 4 or 5 months with the phone. But I was able to reboot and everything came back ok. Now i'm worried....

 

[NA Blaze]

Google Apps not connecting

So sorry if I missed where this has been asked...but my Google apps are not working consistently. If I go into the Gmail app, one day it's fine, later that day or the next my profile pics arent showing up and emails aren't syncing or loading at all. I have two gmail logins and the one I've struggled with the most is the one connected to my Google Play services. Then my Google Play is sometimes working, sometimes infinitely loading, sometimes doesn't pull up at all(I get a white window with a navy blue band at the top). I've restarted, removed the acct, switched from wifi to data, etc. Nothing helps. I don't know anything about APNs or VPNs, but maybe addressing that would fix it? Please help!

 

[anon(782252)]

Re: Google Apps not connecting

So sorry if I missed where this has been asked...but my Google apps are not working consistently. If I go into the Gmail app, one day it's fine, later that day or the next my profile pics arent showing up and emails aren't syncing or loading at all. I have two gmail logins and the one I've struggled with the most is the one connected to my Google Play services. Then my Google Play is sometimes working, sometimes infinitely loading, sometimes doesn't pull up at all(I get a white window with a navy blue band at the top). I've restarted, removed the acct, switched from wifi to data, etc. Nothing helps. I don't know anything about APNs or VPNs, but maybe addressing that would fix it? Please help!

It's s Google issue. Been happening fit a few weeks now across many devices and Android versions.

 

[NA Blaze]

Re: Google Apps not connecting

Gotcha. So I'm guessing everybody is just waiting for the update? I'm new to Android from Windows

 

[anon(782252)]

Re: Google Apps not connecting

Gotcha. So I'm guessing everybody is just waiting for the update? I'm new to Android from Windows

Yeah, just waiting for Google to get this fixed. It's probably a Google play services issue or server side issue.

 

[Merciix3]

I have 2 questions:
1. Lately, the KnockOn (double tap to wake) function isn't working from the first try, sometimes it won't even work so I have to unlock it from the power/unlock button. Ever had that problem, know what causes it and how can It be fixed?
2. I kept mine on android 5.1 since many we're complaining about the battery life on Android 6.0 but now, I read on another forum that they can't update their phones to 6.0 . (It keeps telling that they have the latest version of android. Any idea why?)
- sorry for my bad english -

 

[CellTheUltimateAndroid]

I've recently heard about this "bootloop" issue.
Well I've got the international (uk) h815 model and my serial number is 507. Ive had the phone for more than a month without any issues. I shouldn't have any issues in the future...right?

 

[CellTheUltimateAndroid]

Also has anyone from the UK experienced these bootloop issues

 

[Craig Kline]

Moving on from Windows Phone. Is the G4 a good option?

 

[vjespinar61]

I am getting this Bug Report: p1_att_us-user 5.1 LMY47D 1525314544ad4 release-keys

I don't know if this is the reason, but when I call any phone number, the screen goes black and I cant choose anything.

Can you help?

thanks,

 

[ady86]

Howdy
it deserves to go to android '6?
I received notification OTA> v20d-jan-15-2016 <
Risk to install 6 or remain at 5.1?!?
For those who have 6: is lag in the camera !?
Battery life is better or worse than 5.1 ?

 

[Petros19]

Hi I have an important issue on my lg g4.. Now i m on marshamallow 20b with root, in order to install m.v20d I deleted my previous nandroid backup(3gb of memory) and i wanted to do another backup but my memory is "full" .. Thought I deleted the backup(3gb) my free memory is 1.5 gb. How is damn possible?!

 

[Dooks117]

how do i get the tv off effect when i lock the phone (g4) the g3 and g stylo have it but not the g4!

 

[hulk_smashed_it]

I have an Lg G4, stuck in a re-boot loop. I didn't drop it. or get it wet. But it powers on show the LG, Life's Good and powered by Android then goes black and does it again and so on and so fourth. I don't know what to do, help!

 

[maclancer]

I have an Lg G4, stuck in a re-boot loop. I didn't drop it. or get it wet. But it powers on show the LG, Life's Good and powered by Android then goes black and does it again and so on and so fourth. I don't know what to do, help!

You are just another victim of the boot loop issue... Just get in contact with LG or your carrier.

 

[Hexad Tom]

I have a new G4 (my first smartphone) running Android on Verizon. Is there a way to use my bluetooth and the voice commands to tell it to dial a number by saying the digits to dial?

Tommy

 

[NasVader]

How about the grip feeling of the leather case?

 

[ThorntonGT]

Howdy
it deserves to go to android '6?
I received notification OTA> v20d-jan-15-2016 <
Risk to install 6 or remain at 5.1?!?
For those who have 6: is lag in the camera !?
Battery life is better or worse than 5.1 ?

I'm on Andriod 6 Marshmallow and can't tell much difference with the camera, then again i've not used the camera that much just yet. I'll be going on holiday to Lanzarote in 12 weeks time tho, so will be using the camera a lot then, The battery life is a lot better and much improved. My LG G4 doesn't seem get red hot any more either.

 

[just fun]

Guys, just updated my LG G4 to Marshmallow last night and hoping everything goes better but I dont see any major improvement instead of the sound profile is easier to choose. The problem is now unable to download or install from Goggle Play Store. It seems a running bars but no progress appeared. I have tried to download a file from Internet Explorer and succeed then tried back to Google Play Store to do the same. The result is only running bars no progress. I also have tried to clear cache to the Play Store, Download Manager and uninstall update but the problem is not solved yet.
Need help please how to fix this.
Thanks in advanced