If your Sprint pre-order is going to a store like mine, we shall wait

[bigghek]

I called Sprint Coroporate and they told me to go to the Sprint Store and pick up my phones.

I went to the store and the sales rep went to the back and acted like he couldnt find one of the phones. I told him that I have the tracking information for the order and three phones were shipped.

After about twenty minutes and the managers intervention the phone mysteriously showed up in an iphone bin in the back. Yeah right.

I wanted to kick his *** so bad. Anyway I picked up my three S7 edges from the Sprint store yesterday.

 

[jaydaman1]

I called sprint customer service and they telling me I have to wait until the 11th to get my phone. I told them my phone is at the store now. How are you getting your phone from the store?

 

[Rose4uKY]

I have Sprint and am expecting mine by Tues go to the reviews thread and let us know how you like them. Is their alot of bloatware? I've never had Samsung before only HTC.

I called Sprint Coroporate and they told me to go to the Sprint Store and pick up my phones.

I went to the store and the sales rep went to the back and acted like he couldnt find one of the phones. I told him that I have the tracking information for the order and three phones were shipped.

After about twenty minutes and the managers intervention the phone mysteriously showed up in an iphone bin in the back. Yeah right.

I wanted to kick his *** so bad. Anyway I picked up my three S7 edges from the Sprint store yesterday.

 

[jaydaman1]

I called sprint customer service and they told me I have to wait until the 11th to get my phone. How are you getting your phone from the store?

 

[Matt Valenzuela]

@Boogie P, glad you got it resolved and got your phones. Sorry I was not available to help you sooner.

 

[Matt Valenzuela]

@bigghek, sorry I was not available to help you sooner as well ajoy!s for the confusion in the store. They are not used to releasing preorders prior to launch date, so this is new and we have been trying to do communications to reinforce that they are able to to. Glad you got your edges tho, enjoy!

 

[Matt Valenzuela]

@Jaydaman, please PM me about this. Or did you already? I am not seeing a note from your username.

 

[jaydaman1]

I tried to pm you Matt, but for some reason it didn't work

 

[Matt Valenzuela]

No I got it. Hopefully you got my reply.

 

[Mach7]

Matt, I pm you details about my order. MY 2 s7 edges have been shipped but sale persons not letting me to have them. Any help will be great.

 

[rdrive41071]

Matt, I pm you details about my order. MY 2 s7 edges have been shipped but sale persons not letting me to have them. Any help will be great.

Same thing happened to me, I just called sprint customer service and a rep put a note on my account that I can get it before the release date - called the store after that and she said it's fine I can grab it anytime I want. I'll be picking mine up tomorrow before work.

 

[Matt Valenzuela]

Yes Mach7 I received your PM and asked you to provide more information to me via my work email. Happy to help if I can.

 

[Matt Valenzuela]

@rdrive41071 please let me know if you have any problems picking up your phone tomorrow. PM me with the name the order is under, the order # itself, the full store address where the device is being held and the tracking # of the shipment if you need to.

 

[rdrive41071]

@rdrive41071 please let me know if you have any problems picking up your phone tomorrow. PM me with the name the order is under, the order # itself, the full store address where the device is being held and the tracking # of the shipment if you need to.

Thank you Matt! Phone was delivered there today - Just PM'd you just in case.

 

[jaymoses08]

Thanks to Matt I was able to pick up my S7 Edge today.

 

[rdrive41071]

I got mine this morning before work. I must say this thread has been very helpful in helping people get their phones, and a big thank you to Matt for taking the time to help others get their phones.

 

[Matt Valenzuela]

Woo hoo! Glad I could help!

 

[blambtn]

Wow. What great service!! I am jealous.

Posted via the Android Central App

 

[Monee_121]

I am so sorry so many of you had so much trouble with your shipping! I would never imagine shipping location would make a difference. Major kudos to Matt for being so helpful!

Posted via AC App from my Galaxy S7 Edge

 

[calbears1868]

Hey Matt,

My phone is at the Sprint store at Vintage Oaks At Novato, Bldg K, Suite K17, 208 Vintage way, Novato, CA 94945, I dropped by to ask last night and they said they can't release until tomorrow.

Thanks!
Jacky