My Phone Was Stolen

[Ninjarette]

Looks like the FedEx person stole it. I'd report them to FedEx.

I already did.

 

[Ninjarette]

*Update*

Well, AT&T gave me a $50 bill credit for the "inconvenience", and ordered me another phone that's supposed to ship 3/1-3/3. We shall see.

It was a nightmare getting AT&T to get this resolved. They would promise to call me back, and then wouldn't. So I had to spend my trip to work and my breaks on the phone with AT&T.

 

[Blues Fan]

*Update*

Well, AT&T gave me a $50 bill credit for the "inconvenience", and ordered me another phone that's supposed to ship 3/1-3/3. We shall see.

It was a nightmare getting AT&T to get this resolved. They would promise to call me back, and then wouldn't. So I had to spend my trip to work and my breaks on the phone with AT&T.

I'm thinking my next phone I'll just order via Amazon instead next time. granted you might get it 4 days later but seems more secure. They take a pic of it and can have it sent to a locker. I always get unlocked model anyway so that's not an issue.

I never saw many of these stories before.

As I said with the labor shortage they're likely slacking on the background check requirements so they're hiring seedy people they normally wouldn't hire. That goes for the shipping companies and the distributor Samsung is using. Just trying to find any warm body.

 

[Ninjarette]

I'm thinking my next phone I'll just order via Amazon instead next time. granted you might get it 4 days later but seems more secure. They take a pic of it and can have it sent to a locker. I always get unlocked model anyway so that's not an issue.

I never saw many of these stories before.

As I said with the labor shortage they're likely slacking on the background check requirements so they're hiring seedy people they normally wouldn't hire. That goes for the shipping companies and the distributor Samsung is using. Just trying to find any warm body.

Taking a picture of anything is pointless. I can take a picture of a package on your porch...and then take the package after I take the picture.

The picture doesn't prove anything.

 

[sweetypie31]

*Update*

Well, AT&T gave me a $50 bill credit for the "inconvenience", and ordered me another phone that's supposed to ship 3/1-3/3. We shall see.

It was a nightmare getting AT&T to get this resolved. They would promise to call me back, and then wouldn't. So I had to spend my trip to work and my breaks on the phone with AT&T.

At&t is horrible at calling back . Anyway I'm glad that it's being taken care of.

 

[Blues Fan]

Taking a picture of anything is pointless. I can take a picture of a package on your porch...and then take the package after I take the picture.

The picture doesn't prove anything.

When Amazon delivers they take a pic of it before driving off that is included in the email saying your package was delivered. If the box looks tampered with you could show that.

 

[felloffthetruck]

You're not alone.

https://www.youtube.com/watch?v=tIUgojGIxTg

 

[WingLT]

I hope since I got a Exclusive color and will be getting the phone a little later that this won't happen to mine

 

[Worshipper]

Whenever I've had problems with my packages possibly being stolen it's always through fedex. I realize that other carriers have issues too (especially USPS) but from my experience fedex seems to give me the most trouble with missing stuff. A few years ago I ordered a $400+ office chair from amazon and it's was being delivered through fedex. I was at home the entire time when it was supposed to be delivered. I checked the shipping status and tried to follow delivery updates. To my surprise the status for my chair changed to delivered on the website but no one came by door and no package was delivered. I quickly rode around my neighborhood to see if maybe it was delivered to the wrong house since something that size would be hard to move inside right away. No sign of chair. So either a fedex worker took my chair for himself or they delivered it to the wrong address.

 

[Blues Fan]

You're not alone.

https://www.youtube.com/watch?v=tIUgojGIxTg

That one is on Fedex and the driver. how do you delivery to totally the wrong BUILDING? I've had Amazon drop off a package to my next door neighnor once. They were likely just going by GPS, and UPS gave one across the street so I walked over and grabbed it.

Did you see the news article I posted from a few months back in AL the Fedex driver was just dumping his entire loads into the woods! Fedex drivers don't make as much. Wouldn't shock me if this driver did it on purpose disgruntled.

Amazon screws up too BUT the good thing is they have Amazon lockers. If I don't trade in next time I think I will use them. Yea you get it on release date BUT their customer service is better than Samsung if you need to return something and they have pickup locations.

 

[Emig5m]

It was AT&T. They're taking care of that, but now I have to reorder. I probably won't get my phone till end of March.

Yo... If I was a higher up at AT&T I would be sending you out a replacement phone right away with free overnight shipping or letting you pickup the phone at any AT&T retail store and putting out an investigation to find out exactly who stole the phone and make them pay for both phones plus the overnight shipping. Hopefully the phone ID can be tracked and the phone disabled.

 

[Ninjarette]

Yo... If I was a higher up at AT&T I would be sending you out a replacement phone right away with free overnight shipping or letting you pickup the phone at any AT&T retail store and putting out an investigation to find out exactly who stole the phone and make them pay for both phones plus the overnight shipping. Hopefully the phone ID can be tracked and the phone disabled.

Here's the thing: AT&T doesn't care. I've been with them 17 years, and spend a lot of money. They figure they have nothing to do with my phone getting stolen, and they're right about that. The responsible party is FedEx. AT&T gave me a $50 bill credit, and let me order a new phone on Thursday. I guess that was their compensation. I was originally told I would have to wait till Monday. But I spent a lot of time and energy, just trying to get AT&T to start the reorder process. Most people give up, because they get tired of the run around.

Secondly, if you look at the travel history, during all that back forth between states nonsense, the phone was already in someone's hands....days ago. The empty box reaching me was just confirmation I wasn't going to get my order. I don't know how phone theft works, as far as how a thief is able to activate a stolen phone. But they had time on their side, because I was thinking my phone was going to arrive, when in actuality it had already "arrived" in someone else's hands.

 

[felloffthetruck]

Here's the thing: AT&T doesn't care. I've been with them 17 years, and spend a lot of money. They figure they have nothing to do with my phone getting stolen, and they're right about that. The responsible party is FedEx. AT&T gave me a $50 bill credit, and let me order a new phone on Thursday. I guess that was their compensation. I was originally told I would have to wait till Monday. But I spent a lot of time and energy, just trying to get AT&T to start the reorder process. Most people give up, because they get tired of the run around.

Secondly, if you look at the travel history, during all that back forth between states nonsense, the phone was already in someone's hands....days ago. The empty box reaching me was just confirmation I wasn't going to get my order. I don't know how phone theft works, as far as how a thief is able to activate a stolen phone. But they had time on their side, because I was thinking my phone was going to arrive, when in actuality it had already "arrived" in someone else's hands.

Blacklisted, Bad IMEI, stolen phones all work perfect over in Europe. At least that's what I've been told.

 

[Tuxedogirl]

I had similar experience with my order direct from Samsung. FedEx handed box to me directly. Not damaged, sealed top and bottom. Upon opening, everything neatly wrapped in brown shredded paper and white tissue paper, but no phone. Everything else I ordered, including Tab8 Ultra, Watch 4 and Buds Pro in the box. Just no S22 Ultra. To me it had to have been left out of box at Samsung or a very sophisticated theft where they repackaged everything in a new box with same packaging material. Everything just too neat.

I have spent all week dealing with this. My package was delivered on 2/21. I first contacted customer service at 9:40 am CST that day. I wont go into everything they made me do to prove I did not have the phone as it is a nightmare. I resorted to emailing the Vice President of Customer Care at Samsung US NJ office on Thursday and much to my surprise, an Executive Case Manager responded and took over the case. The end result, having to request a refund and place new order for phone, was the same but I got the following:

1)$200 promo code off phone - $100 to get price back to what I originally paid and $100 for my troubles
2) Extended return window for everything else I purchased to after I get the phone in hand
3) Refund of Samsung Care + which had already been charged to my account despite no phone
4) A person whom while I can only contact via email actually calls me back pretty darn quick and appears to have some means to get things done (was on phone with her throughout Friday because issues with reorder kept happening because I sent a dispute to credit card company, something they were not happy about)

There is no way per Samsung to expedite anything and I will not get phone until end March at earliest despite ordering on 2/9 as soon as you could. I tried ordering elsewhere, but the exact phone I wanted was not orderable most places or would not arrive any sooner. Also if I got from elsewhere, Samsung was going to charge me for the promotional discounts I got on everything else. So I was locked in on a crappy situation.

It has been a horrible week dealing with all of this and I will not believe I will get the phone until it is in my hands. But nothing more I can do now but wait.

Edit: My package had no phone and no box for phone. My FedEx travel history had nothing unusual beyond going out for delivery a day early.

 

[nuangel2]

I had similar experience with my order direct from Samsung. FedEx handed box to me directly. Not damaged, sealed top and bottom. Upon opening, everything neatly wrapped in brown shredded paper and white tissue paper, but no phone. Everything else I ordere


including Tab8 Ultra, Watch 4 and Buds Pro in the box. Just no S22 Ultra. To me it had to have been left out of box at Samsung or a very sophisticated theft where they repackaged everything in a new box with same packaging material. Everything just too neat.

I have spent all week dealing with this. My package was delivered on 2/21. I first contacted customer service at 9:40 am CST that day. I wont go into everything they made me do to prove I did not have the phone as it is a nightmare. I resorted to emailing the Vice President of Customer Care at Samsung US NJ office on Thursday and much to my surprise, an Executive Case Manager responded and took over the case. The end result, having to request a refund and place new order for phone, was the same but I got the following:

1)$200 promo code off phone - $100 to get price back to what I originally paid and $100 for my troubles
2) Extended return window for everything else I purchased to after I get the phone in hand
3) Refund of Samsung Care + which had already been charged to my account despite no phone
4) A person whom while I can only contact via email actually calls me back pretty darn quick and appears to have some means to get things done (was on phone with her throughout Friday because issues with reorder kept happening because I sent a dispute to credit card company, something they were not happy about)

There is no way per Samsung to expedite anything and I will not get phone until end March at earliest despite ordering on 2/9 as soon as you could. I tried ordering elsewhere, but the exact phone I wanted was not orderable most places or would not arrive any sooner. Also if I got from elsewhere, Samsung was going to charge me for the promotional discounts I got on everything else. So I was locked in on a crappy situation.

It has been a horrible week dealing with all of this and I will not believe I will get the phone until it is in my hands. But nothing more I can do now but wait.

That’s awful sorry that happened to you

 

[Blues Fan]

That’s awful sorry that happened to you

Either they were in a hurry or internal theft at samsung distributor then if it was sealed.

 

[Tuxedogirl]

Either they were in a hurry or internal theft at samsung distributor then if it was sealed.

My thoughts exactly. But Samsung does not share that view.

 

[Blues Fan]

My thoughts exactly. But Samsung does not share that view.

I think next time I'll just order via amazon since i go unlock anyway

 

[Ninjarette]

I had similar experience with my order direct from Samsung. FedEx handed box to me directly. Not damaged, sealed top and bottom. Upon opening, everything neatly wrapped in brown shredded paper and white tissue paper, but no phone. Everything else I ordered, including Tab8 Ultra, Watch 4 and Buds Pro in the box. Just no S22 Ultra. To me it had to have been left out of box at Samsung or a very sophisticated theft where they repackaged everything in a new box with same packaging material. Everything just too neat.

I have spent all week dealing with this. My package was delivered on 2/21. I first contacted customer service at 9:40 am CST that day. I wont go into everything they made me do to prove I did not have the phone as it is a nightmare. I resorted to emailing the Vice President of Customer Care at Samsung US NJ office on Thursday and much to my surprise, an Executive Case Manager responded and took over the case. The end result, having to request a refund and place new order for phone, was the same but I got the following:

1)$200 promo code off phone - $100 to get price back to what I originally paid and $100 for my troubles
2) Extended return window for everything else I purchased to after I get the phone in hand
3) Refund of Samsung Care + which had already been charged to my account despite no phone
4) A person whom while I can only contact via email actually calls me back pretty darn quick and appears to have some means to get things done (was on phone with her throughout Friday because issues with reorder kept happening because I sent a dispute to credit card company, something they were not happy about)

There is no way per Samsung to expedite anything and I will not get phone until end March at earliest despite ordering on 2/9 as soon as you could. I tried ordering elsewhere, but the exact phone I wanted was not orderable most places or would not arrive any sooner. Also if I got from elsewhere, Samsung was going to charge me for the promotional discounts I got on everything else. So I was locked in on a crappy situation.

It has been a horrible week dealing with all of this and I will not believe I will get the phone until it is in my hands. But nothing more I can do now but wait.

Edit: My package had no phone and no box for phone. My FedEx travel history had nothing unusual beyond going out for delivery a day early.

I'm so sorry. It's a mess. Too bad you had to get the big guns to handle your resolution. Sounds like they did what they were supposed to do.

I was out earlier today, and almost.... ALMOST stopped in an AT&T store to see if I could get a phone. Then the voice of reason said, "Just wait". The ship date is still showing 3/1-3/3. If that changes, then I'll see what my options are. But I don't feel like inviting AT&T to screw something up, with no order coming, all because I couldn't be patient.

My Ultra 21 is still performing like a champ. I'm still loving the Galaxy Watch 4 I bought a couple of weeks ago. My daily dose of Samsung is enough to tide me over.

 

[kbboykin]

If would be interesting to trace these stolen phones back to 1} what shift, 2} which employees were on the clock the day these got stolen to see if there is any commonality. Might be able to detect a theft ring, but I know Samsung nor FedEx has not interest in doing that. I'm sorry you guys are victims of worthless individuals.