My Phone Was Stolen

[bembol]

Sorry to hear.


It seems to be normal there in the US...

I guess they all get Blacklisted? They sell it Internationally?

I'm from Canada and I'm not a fan of FedEx. lol

 

[Gary02468]

If would be interesting to trace these stolen phones back to 1} what shift, 2} which employees were on the clock the day these got stolen

The problem is that the thefts could have occurred either at Samsung or at FedEx over a period of several days, with perhaps thousands of employees at various different facilities potentially having access to the package. Or in some cases the omission of the phone (if a bunch of accessories were included) could just have been an accident.

 

[Mr Segundus]

Reading through this thread reminds me why I go into a brick-and-mortar store to get a phone. I won't necessarily have it on release day (big deal) but I won't have to worry about someone stealing it from a shipping company and dealing with Samsung, Apple, or whoever to get a refund/replacement. I picked up my Z Fold 3 at Best Buy and my iPhone 13 Pro Max straight from an Apple Store (on release day, no less, without preordering).

 

[Gary02468]

I won't have to worry about someone stealing it from a shipping company

You don't really need to worry about that regardless of how you buy your phone. Probably fewer than one phone in ten thousand gets stolen from a shipping company. It really sucks for that one person, but that's true of any rare bad event that we rightly don't worry about.

 

[Tuxedogirl]

It seriously sucks for that one person, I can attest. And I don't even think mine was actually stolen. I think it was an omitted item at Samsung. But they treat is as stolen regardless and act like it is my fault. The Sheriff Officer's I have had to go see several times this week have gotten a lot of laughs out of it. Their official reports were "not acceptable" to Samsung so they created one using Word (and wrote basically that Samsung must not have put in box) and finally Samsung took it. I live in rural area and I know the officers from work. Helped me get through week better than I would have otherwise.

 

[Laura Knotek]

It seriously sucks for that one person, I can attest. And I don't even think mine was actually stolen. I think it was an omitted item at Samsung. But they treat is as stolen regardless and act like it is my fault. The Sheriff Officer's I have had to go see several times this week have gotten a lot of laughs out of it. Their official reports were "not acceptable" to Samsung so they created one using Word (and wrote basically that Samsung must not have put in box) and finally Samsung took it. I live in rural area and I know the officers from work. Helped me get through week better than I would have otherwise.

I'm sorry you've had to deal with all that hassle and the police officers also have.

 

[EazyD33]

I had similar experience with my order direct from Samsung. FedEx handed box to me directly. Not damaged, sealed top and bottom. Upon opening, everything neatly wrapped in brown shredded paper and white tissue paper, but no phone. Everything else I ordered, including Tab8 Ultra, Watch 4 and Buds Pro in the box. Just no S22 Ultra. To me it had to have been left out of box at Samsung or a very sophisticated theft where they repackaged everything in a new box with same packaging material. Everything just too neat.

I have spent all week dealing with this. My package was delivered on 2/21. I first contacted customer service at 9:40 am CST that day. I wont go into everything they made me do to prove I did not have the phone as it is a nightmare. I resorted to emailing the Vice President of Customer Care at Samsung US NJ office on Thursday and much to my surprise, an Executive Case Manager responded and took over the case. The end result, having to request a refund and place new order for phone, was the same but I got the following:

1)$200 promo code off phone - $100 to get price back to what I originally paid and $100 for my troubles
2) Extended return window for everything else I purchased to after I get the phone in hand
3) Refund of Samsung Care + which had already been charged to my account despite no phone
4) A person whom while I can only contact via email actually calls me back pretty darn quick and appears to have some means to get things done (was on phone with her throughout Friday because issues with reorder kept happening because I sent a dispute to credit card company, something they were not happy about)

There is no way per Samsung to expedite anything and I will not get phone until end March at earliest despite ordering on 2/9 as soon as you could. I tried ordering elsewhere, but the exact phone I wanted was not orderable most places or would not arrive any sooner. Also if I got from elsewhere, Samsung was going to charge me for the promotional discounts I got on everything else. So I was locked in on a crappy situation.

It has been a horrible week dealing with all of this and I will not believe I will get the phone until it is in my hands. But nothing more I can do now but wait.

Edit: My package had no phone and no box for phone. My FedEx travel history had nothing unusual beyond going out for delivery a day early.

I'm in the exact same boat as you only my order they never sent the tablet. Samsung keeps send me an email saying they want a police report. I keep explaining to them that my police department won't file a report because they feel that no crime of theft has been committed. I even sent them a picture of the fedex tracking info that has the box size right on the tracking (9x6x5in). Which is physically too small to fit a 14in tablet in it. They never sent it, and I understand that mistakes are made, but they don't want to hear it. All I want is for them to admit their mistake and make it right.

 

[Blues Fan]

It seriously sucks for that one person, I can attest. And I don't even think mine was actually stolen. I think it was an omitted item at Samsung. But they treat is as stolen regardless and act like it is my fault. The Sheriff Officer's I have had to go see several times this week have gotten a lot of laughs out of it. Their official reports were "not acceptable" to Samsung so they created one using Word (and wrote basically that Samsung must not have put in box) and finally Samsung took it. I live in rural area and I know the officers from work. Helped me get through week better than I would have otherwise.

The boxes don't seem tampered with so it's internal theft or they forgot to add it! But one person showed a foam padding in the box instead of the phone. Clearly someone packing it did that on purpose just to add insult to injury!

Didn't hear about this much in the past. Me thinks the distributor Samsung is using is hiring shady people. Due to the labor shortage they're ignoring certain criminal records just to have a warm body.

Carrier stores usually only have a few phones in stock. Remember, they get robbed a lot! Hence they keep inventory low.

I think Amazon is a much better option if you can. Since they also have lockers.

 

[Ninjarette]

Probably fewer than one phone in ten thousand gets stolen from a shipping company.

"Probably" is based on... what? Where does that number come from?

 

[Orion78]

It seriously sucks for that one person, I can attest. And I don't even think mine was actually stolen. I think it was an omitted item at Samsung. But they treat is as stolen regardless and act like it is my fault. The Sheriff Officer's I have had to go see several times this week have gotten a lot of laughs out of it. Their official reports were "not acceptable" to Samsung so they created one using Word (and wrote basically that Samsung must not have put in box) and finally Samsung took it. I live in rural area and I know the officers from work. Helped me get through week better than I would have otherwise.

Wow similar to my situation. Ordered two phones but only received one! The Ultra was missing. Both shows it got delivered but nope! My thought was did T-Mobile forget to ship it? Anyway, they're "investigating" and I have to wait until the end of the week to get a refund and order a new one...which btw is backordered for late march-early April. What a mess!!

 

[Gary02468]

"Probably" is based on... what? Where does that number come from?

It's a guess based on the number of current readers of this forum (more than 50,000 views for some threads) and the number of reports here of phones stolen in transit (5 or fewer). It's a dramatic enough event that most readers who'd had it happen would likely mention it in this thread.

 

[Ninjarette]

It's a guess based on the number of current readers of this forum (more than 50,000 views for some threads) and the number of reports here of phones stolen in transit (5 or fewer). It's a dramatic enough event that most readers who'd had it happen would likely mention it in this thread.

I wouldn't think so. Plenty of people have had packages get "lost" in transit, and don't know their packages were actually stolen. The only reason I mentioned it is because of the irony of it all - I'm the one telling everyone to be patient, and I'm having to take my own advice. I wouldn't have mentioned it otherwise.

The FedEx supervisor told me it's not rare, depending on where you live.

 

[Blues Fan]

Did the uber expensive folds get stolen a lot or the 13 pro max?

 

[Gary02468]

The FedEx supervisor told me it's not rare, depending on where you live.

You may be right. In any event, I sympathize with your situation and I hope it's all resolved soon.

 

[J Dubbs]

It was an inside job. The box was raggedy. There was some other suspect stuff with the tracking number. I'll probably try to get one in a store, come Monday...or just reorder.

If I'm buying a new expensive high profile phone I like to buy it in person anymore... Peace of Mind means a Lot to me

 

[Tuxedogirl]

Wow similar to my situation. Ordered two phones but only received one! The Ultra was missing. Both shows it got delivered but nope! My thought was did T-Mobile forget to ship it? Anyway, they're "investigating" and I have to wait until the end of the week to get a refund and order a new one...which btw is backordered for late march-early April. What a mess!!

Hope they get your investigation done asap. That part is what frustrated me the most . . . them having to investigate before doing anything productive towards getting me the phone I ordered. While I watched the date of availability get extended longer and longer. I will commiserate with you from a far. Eventually we will get the phones we ordered.

 

[Ninjarette]

Well, AT&T cancelled my order. Samsung wouldn't take my order as an upgrade. None of the stores near me have the phone. So, I ordered from Best Buy to have it shipped. I probably won't get my phone till June, but hey.... I'm cracking up over here.

 

[gendo667]

Well, AT&T cancelled my order. Samsung wouldn't take my order as an upgrade. None of the stores near me have the phone. So, I ordered from Best Buy to have it shipped. I probably won't get my phone till June, but hey.... I'm cracking up over here.

Seeing your previous posts I'm assuming no refund? I would be livid if that's the case. Sorry about this nightmare.

 

[Ninjarette]

Seeing your previous posts I'm assuming no refund? I would be livid if that's the case. Sorry about this nightmare.

Refund? I got the sales tax refunded, for this order. I'm still waiting on the sales tax refund from the phone that was stolen. I'm on the Next Plan with AT&T. I only pay the sales tax on new orders.

I'm fine.... really. The universe is fighting me. Maybe I'm not supposed to have this phone. Lol.

I have a gazillion cases...and no phone. Lol.

 

[sweetypie31]

Well, AT&T cancelled my order. Samsung wouldn't take my order as an upgrade. None of the stores near me have the phone. So, I ordered from Best Buy to have it shipped. I probably won't get my phone till June, but hey.... I'm cracking up over here.

That sucks . I'd be ready to fight att, fed ex , and Samsung. Somebody gotta catch hands. This is ridiculous.