I wish I could say I agree in every known language because I would take the time to do it!
Nexus 4 Ordered on November 27: Order Status and Tracking
- Thread starter A_S_V
- Start date
I wish I could say I agree in every known language because I would take the time to do it!
It doesn't load your account on there, it just readies a signal to go to your phone so it says "Welcome <name>" and has your email already in the email field so you have to type in your password and nothing else. Saves you a good whole... 20 seconds.
My biggest concern is I live in a downtown neighborhood with a lot of foot traffic. With no signature required, it's not unfeasible that someone might walk off with it. I haven't had any problems in the past, but when you're expecting 800$ worth of merchandise it's unnerving. I have to camp at the house and wait for a package that may or not be on it's way. I work from home so at least I'm around, but I do like to leave for lunch or get a little exercise. How long are you supposed to wait while your package sit's on Monday the 29th delivery before you decide that it might have been stolen?
What you fail to understand is that some of us have messages from Google stating that the item has shipped. We have the trackers from UPS. Our accounts are billed. And UPS says that some would be here today. This, of course, is not the case with everyone, and frankly all of this wouldn't be a problem, but it seems someone jumped the gun and gave people false hope.
On 11/30, last friday, emails were sent out saying the item had shipped. "Wow, that's early!" The tracker that we received hasn't been updated since then. We purchased two-day shipping. Two business days from Friday is TODAY. Hell, some people even got theirs yesterday. Our accounts have the money withdrawn, and we're expecting our packages.
We're not upset that it's taking so long, we're just upset that we're being told false information. I believe all of us were planning on waiting out the full two weeks.
Perhaps you should just go elsewhere and leave us be.
Hey buddy, Google has already notified many of us that our device has shipped. NOBODY has complained about waiting for 1-2 weeks. The confusion and thus complaints are coming from shipping notifications received as early as last Friday, November 30th. We have no problem waiting 1-2 weeks for it to ship, but when we're notified that the product has shipped, we expected it to be here within 2 days as 2 day shipping implies. The 1-2 weeks isn't the issue, the fact that we've been notified that it has shipped is the issue. Regardless of whether its before the 1-2 weeks, 2 day shipping implies we'll have our devices 2 days from when we are notified it has shipped.
We were told our orders shipped. Our credit cards have been charged. Now some people are being told that the orders have not been shipped.
We are aware of the concept of shipping estimates. But when a company claims they have shipped the item, then typically there is an expectation that the item has actually shipped. Some people even then make plans based on delivery date (i.e. they plan to be home on that day, etc.).
True, this isn't like waiting 3 weeks for an item that has a shipping estimate of "1-2 weeks", but there is lots to whine about in this whole experience.
Personally, even though when I ordered mine the estimate was 1-2 weeks, I'd have been perfectly fine waiting 3-4 weeks, or even more. What with the upcoming Holiday and whatnot, it's not like I'm going to have all that much time to put into the phone anyways.
But they've since told me it' HAS shipped, and they've charged my credit card for it, yet the phone is nowhere to be found.
Google says UPS should have it. UPS says Google never gave it to them.
Yeah, they said 1-2 weeks. They also said they wouldn't charge my card until it shipped. But they've since taken my money and told me it's shipped yet it's obvious the phone has not really shipped.
But they've since told me it' HAS shipped, and they've charged my credit card for it, yet the phone is nowhere to be found.
Google says UPS should have it. UPS says Google never gave it to them.
Yeah, they said 1-2 weeks. They also said they wouldn't charge my card until it shipped. But they've since taken my money and told me it's shipped yet it's obvious the phone has not really shipped.
I'm a member of this "whining and moaning" group, and I feel it necessary to explain why we're not just "whining and moaning."
When I purchased I was given a shipping estimate of 1-2 weeks. I was fully prepared to wait 1-2 weeks for my phone to ship (even if I did want it earlier
). At 4 AM on Friday morning, I received the following email from Google directly:
This is the problem. We received an incredibly clear statement from Google that the phone had shipped, our credit cards had been charged, and our order is now complete. Fast forward three business days and the phone has still not been handed off to UPS for shipment. Google (or UPS SCS, however you want to look at it) has created this customer service issue by sending out what has turned out to be a blatant lie by email. If intentional, this is a terrible business practice. If unintentional, there truly is an issue, and the shipping "specialists" should absolutely be receiving tickets so they can find and resolve the problem.
If Google had not sent any email (or had sent an email with the tracking number and a statement that it would be shipped at a later date) and not charged credit cards (as it said would not happen until the phone is physically shipped), then there would be no issue and the 1-2 weekers would simply be impatient whiners (as you feel we are).
Kevin OQuinn
AC Team Emeritus
- May 17, 2010
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I'm a member of this "whining and moaning" group, and I feel it necessary to explain why we're not just "whining and moaning."
When I purchased I was given a shipping estimate of 1-2 weeks. I was fully prepared to wait 1-2 weeks for my phone to ship (even if I did want it earlier
At 4 AM on Friday morning, I received the following email from Google directly:
This is the problem. We received an incredibly clear statement from Google that the phone had shipped, our credit cards had been charged, and our order is now complete. Fast forward three business days and the phone has still not been handed off to UPS for shipment. Google (or UPS SCS, however you want to look at it) has created this customer service issue by sending out what has turned out to be a blatant lie by email. If intentional, this is a terrible business practice. If unintentional, there truly is an issue, and the shipping "specialists" should absolutely be receiving tickets so they can find and resolve the problem.
If Google had not sent any email (or had sent an email with the tracking number and a statement that it would be shipped at a later date) and not charged credit cards (as it said would not happen until the phone is physically shipped), then there would be no issue and the 1-2 weekers would simply be impatient whiners (as you feel we are).
I'm confused. Has the 1-2 week window already fully passed?
Yes, I'm fine with waiting 2 weeks for my device. My only gripe is that they told me they wouldn't charge my CC until they shipped it out. On Friday when I woke up I was elated that my new phone had already "shipped", but after a weekend of waiting and contacting UPS/Google, they seem to have NO clue about the situation. At least honestly tell us what's happening... instead of outsourcing your CS department or providing vague answers.
Also I was worried that I wouldn't get home in time IF the delivery was coming, since it might've needed a signature or something like that. It still says the estimated ship date is "Monday December 3rd".. really?
Also I was worried that I wouldn't get home in time IF the delivery was coming, since it might've needed a signature or something like that. It still says the estimated ship date is "Monday December 3rd".. really?
No. THAT IS NOT THE ISSUE. We were told it was shipped, our accounts were billed, and UPS trackers were handed out.
They said 2 weeks to "start" shipping, but since they "shipped" my order at 2 AM on Friday, and I paid for 2 day shipping, they're running late
I'd say if your told that it "ships in 1-2 weeks", then you get an email saying "your order has shipped!", then the window has been closed.
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