Kelly Kearns
Well-known member
grace: did the new cable work?
digdug: +1
kelly: this is my first time with samsung, and i did quite a bit of research on the topic. Sadly, nowhere did it say that servicing a phone would take me the better part of two business weeks, or i might have re-considered leaving apple.
to be fair, i do love the phone, but there are annoyances that come with the samsung experience that you won't see until you -- well -- experience them yourself. Spilled milk aside, surrendering your phone for the better part of two weeks (or even one week) is really not actionable advice for most people, so while yours is certainly one solution, it's not the only one. An example? buying a cheap, reliable, $3 cable.
You know there isn't a Samsung Store. You know it has to be shipped. You know it has to be shipped back. You know they work Monday through Friday. You should know that the second your phone reaches the dock it won't be broken open.
You can pay for overnight shipping if you don't want the two day shipping that is free.
So knowing all this, how long would you think repair would take?