Oh, good! Now burn-in might be a problem?

[xplod566]

That's different since it's an LCD and it's screen retention.

Yeah I was just saying how much h they suck in making Displays..

 

[Zendroid1]

Has anyone who returned the phone answer me with this question? For returns within the 14 day return period FAQ says return shipping fee and handling fees are deducted - what is the handling fee and how much does that dock from the original price. Me - a Pixel 2 XL order.

There is no handling fee. What you paid for shipping is what you won't get back.

 

[chanchan05]

It's possible to have burn in on LSD panels, it's just not as common.

Image retention is also possible with LCD panels.

BTW, we're still not sure which the Pixel 2 XL panels are experiencing, or how widespread the problem is.

LCDs do not burn in. They have image retention. LCDs work by having a liquid crystal change conformation depending on how much electricity goes through them. This conformational change acts like a prism, altering the light passing through it from. The back light, creating colors. Basically there is nothing there to burn. Image retention occurs when you have a static image for a long time on that spot, causing the crystal to get stuck in a certain position, creating an effect similar to burn in. However in LCD, this is not permanent. All you have to do is to make the screen rapidly push different currents to that area to force the stuck crystals in the pixels to revert back to normal. This is not burn in. People just call it burn in due to similarity to the burn in effect in CRT monitors. But unlike then, LCD image retention is easily fixed. CRT and AMOLED burns are more permanent.

 

[nelamvr6]

LCDs do not burn in. They have image retention. LCDs work by having a liquid crystal change conformation depending on how much electricity goes through them. This conformational change acts like a prism, altering the light passing through it from. The back light, creating colors. Basically there is nothing there to burn. Image retention occurs when you have a static image for a long time on that spot, causing the crystal to get stuck in a certain position, creating an effect similar to burn in. However in LCD, this is not permanent. All you have to do is to make the screen rapidly push different currents to that area to force the stuck crystals in the pixels to revert back to normal. This is not burn in. People just call it burn in due to similarity to the burn in effect in CRT monitors. But unlike then, LCD image retention is easily fixed. CRT and AMOLED burns are more permanent.

Yeah, sorry, I was confused for a moment. Thanks for straightening me out. Cheers!

 

[gregg37]

Watching closely. The color shift was mostly a non issue, but this is huge. My Nexus 6P just recently started showing a super-faint burn in of the status bar after over 2 years. Having the Pixel do this after only a few days is totally uncool.
Haven't canceled the Panda yet, but it's getting pretty likely.

EDIT: Against my better judgement, I canceled the Panda and ordered a Pixel2. Probably a dumb move. The good news is that I'll get it a month sooner (in a few days from now). Hopefully they work out (or debunk) all the Pixel2 issues and I can grab one on a big sale later on. That Back to School sale had the original Pixels at half off earlier this year.

 

[AustinIllini]

I'm going to go ahead and not worry about this. It's a manufacturer's defect. If I have a problem or if a recall is issued, Google will address it.

 

[nexus69]

I completely agree. I have owned a Nexus 6, 6P and Pixel XL. I had screen burn in problems with all of them. To Google's credit they refunded me for every purchase. I now own an iPhone 7, which is not as good a phone in almost all regards but I can't own a phone with display issues at any price point. I wish Google could sort this out but after hearing this story it doesn't sound like they are learning, which is a massive shame.

 

[Scottie15]

I'm going to go ahead and not worry about this. It's a manufacturer's defect. If I have a problem or if a recall is issued, Google will address it.

Like they addressed the Bluetooth issues on the first generation Pixel? Not trying to be snarky, just watch your back and be prepared for them to potentially not address it.

 

[billykac]

Like they addressed the Bluetooth issues on the first generation Pixel? Not trying to be snarky, just watch your back and be prepared for them to potentially not address it.

Maybe just an ounce of Snark, but pounds of truth. Google has done nothing for those of us Pixel OG owners when it comes to bad BT performance. It's the bad BT and no responsible action on Google's part that is driving me to get a new phone this year, and it's Google's new product, with it's own issues, that I am currently choosing. That's the friction I am feeling with this decision. Still, I'll hold on a while longer.

 

[vektorious]

I honestly think this may be image retention more so than burn in. Using the test in the news article yesterday the burn in looked very obvious (I had been using the phone with screen on pretty heavily yesterday) This morning though I went straight to the test when I woke up and it was barely discernible. I also noticed that if I drag something over those pixels that it causes the supposed burn in of the nav bar icons to fade away. This reminds me of my LG TV which has image retention. For example, on my TV if I watch TLC for a couple hours and than go on my xbox right after which has a grey background on the dashboard I can see the outline of the TLC logo. It goes away though in like 30 minutes of normal usage. This is typical of OLED displays. I am leaning more towards this being image retention than burn-in and that is the reason why. I made a video to demonstrate the fact that the burn in fades with time/turning those pixels on and off. If it was actually burn in, the level of it would never change - it would just get worse over time if anything. Take a look at the 4K video I made showing this :

https://youtu.be/THkkkL6n2WA

 

[gnahc79]

I honestly think this may be image retention more so than burn in. Using the test in the news article yesterday the burn in looked very obvious (I had been using the phone with screen on pretty heavily yesterday) This morning though I went straight to the test when I woke up and it was barely discernible. I also noticed that if I drag something over those pixels that it causes the supposed burn in of the nav bar icons to fade away. This reminds me of my LG TV which has image retention. For example, on my TV if I watch TLC for a couple hours and than go on my xbox right after which has a grey background on the dashboard I can see the outline of the TLC logo. It goes away though in like 30 minutes of normal usage. This is typical of OLED displays. I am leaning more towards this being image retention than burn-in and that is the reason why. I made a video to demonstrate the fact that the burn in fades with time/turning those pixels on and off. If it was actually burn in, the level of it would never change - it would just get worse over time if anything. Take a look at the 4K video I made showing this :

I do think many new 2 XL owners are seeing IR and not burn in. However, reviewers that have had the 2 XL for much longer than anyone else are reporting possible burn in. These reviewers also are likely to discern the difference between IR and burn in. For now several reviewers, including AC, say burn in. That's a problem.

 

[Zendroid1]

Serious question since I have no clue how this stuff works. How can they say this is burn in vs. retention with the phone being so new? How do they know it's permanent if they instantly flood social media when they first discover the problem?

 

[gnahc79]

Yeah some random website or youtube person does not have much credibility. If Ars is reporting it along with AC, Verge, 9to5google, etc then I think there's a likely burn in issue that needs Google to investigate.

https://arstechnica.com/gadgets/201...gating-reports-of-pixel-2-xl-display-burn-in/

https://www.theverge.com/2017/10/22/16518298/google-investigating-pixel-2-xl-screen-burn-in

https://9to5google.com/2017/10/22/google-pixel-2-xl-burn-in/

 

[nelamvr6]

I'm going to go ahead and not worry about this. It's a manufacturer's defect. If I have a problem or if a recall is issued, Google will address it.

I'm not worried about it too much either, and not only because of the warranty.

I have checked my panel carefully, and I don't have the issue, at least not yet.

But during the process of checking I realized that I have to go out of my way just to see if the problem exists. If it did exist I may never notice it.

If I do end up getting the problem I'll go through the hassle of getting the phone replaced, but in the mean time I'm just enjoying using my phone.

 

[EnemiesInTheEnd]

Whether it is burn-in or image retention is irrelevant because either way, when you go to show people that cool picture you took or watch a YouTube video, that nav bar is going to be visible.

 

[nelamvr6]

Yeah some random website or youtube person does not have much credibility. If Ars is reporting it along with AC, Verge, 9to5google, etc then I think there's a likely burn in issue that needs Google to investigate.

https://arstechnica.com/gadgets/201...gating-reports-of-pixel-2-xl-display-burn-in/

https://www.theverge.com/2017/10/22/16518298/google-investigating-pixel-2-xl-screen-burn-in

https://9to5google.com/2017/10/22/google-pixel-2-xl-burn-in/

Those site are reporting that there are reports of a problem. They are not doing any investigation at this time.

There will be plenty of time to panic later if necessary. Right now we should wait and see how this shakes out.

 

[nelamvr6]

Mark Gurman went from 9o5mac to Bloomberg, if that counts for you. Those articles also have quotes from google saying they are investigating the issue, so they are plenty credible.

Exactly! Those sites are (accurately) reporting that there are reports of a problem, and that Google is investigating.

None of those sites are conducting any investigation themselves.

 

[gnahc79]

Those site are reporting that there are reports of a problem. They are not doing any investigation at this time.

There will be plenty of time to panic later if necessary. Right now we should wait and see how this shakes out.

each site checked their own Pixel 2 XL:

Ars

and you can add Ars' review unit to the list of affected devices. You can see the permanent navigation bar burn-in below on our two-week-old device.

9to5

Our Pixel 2 XL review unit also has the problem, but not as bad as Alex’s. Our unit has been used for around 10 days for just a few solid hours each day, and you can see the burn-in below. We even tried showing the gray image for a couple hours straight without letting the software navigation appear to see if it would go away at all. It may have slightly, but the ghosting was still visible.

Verge

First reported on Twitter by Android Central’s Alex Dobie, multiple people have noticed that when you look at the screen with a gray background, you can see faint outlines of the phone’s navigation buttons on the bottom.

You can see it below, and I can confirm I’m seeing something similar on my own review unit.

 

[mobilem1]

If you can faintly notice it now what do you think is going to happen after several months with the same image steadily increasing in retention on your screen over time? And replacing a phone every few months when the burn in becomes too distracting to ignore is not a feasible option for most people. Especially when google is charging so much for the device.

 

[captain invicta]

Vektorious do you have a screen protector on that 2xl in your video? What kind? I agree that it's prob screen retention but there are smarter people than me working on this problem.