Order Problems (Canceled, On Hold, Pre-Orders, etc..)

[mikesmith]

Is everyone getting an email after they pre order their phone? I ordered my phone on the 12th and never got an email. The lady did give me a order # but thought I should recieve an email. When I check the status it says its in process but doesnt give me any other information.

Same thing here I thought I gave the wrong email to them. When I call they say they see the order but can't check on the email. I just thought I was the only one.

Sent from my Galaxy Nexus using Tapatalk 2

Did you two order online, in store, or over the phone?


Cause I believe people who ordered over the phone or in store were having problems getting a confirmation email.


Sent from my DROIDX (soon to be sent from my S3) using AC Forums App

 

[Heath276]

I did over the phone.

Sent from my Galaxy Nexus using Tapatalk 2

 

[tekhna]

Re: Verizon Cancelling Pre-orders. Anyone Else?

I called and they were able to confirm my pre order and that they had the right email address but never received any confirmation.

Same, ordered online.
I didn't get an email, so all I have is a confirmation number, not a pre-order number.

 

[adchao87]

Re: Verizon Cancelling Pre-orders. Anyone Else?

Preordered at the store. Got email comfirmation about 10-15 min after

 

[Heath276]

When I call they say my order is locked and they can see its there but can't see what email address its going too should I worry it's locked?

Sent from my Galaxy Nexus using Tapatalk 2

 

[kls629]

Re: Verizon Cancelling Pre-orders. Anyone Else?

I am one of the unlucky people whom have a grandfathered unlimited plan and pre-ordered on 6-6 around 630pst.

received an email and text on 6/13 stating my order was cancelled. right away i called csr and they told me the famous "duplicate order" bs and that everything was okay and i confirmed by checking my order status online as saying "pending"

so on 6/14 i sent an email to confirm i will keep my data plan and confirm my order is in good standing position (check up)......wrong move

on 6/15 i received an email from the csr stating my order was cancelled and then received another email from vzw stating that my order was cancelled and i need to re-order

i called on 6/15 to order the phone, luckily i was always paying the $250 for 32gb with no discount, and was able to get a confirmation email and etc.

but i did have the same problem as op, but i was able to re-order right away, but did "lose my spot". i complained to internet sales yesterday (6/18) and was told she would sent the report to IT but which i assume is bs.

 

[Dupi Juez]

Re: Verizon Cancelling Pre-orders. Anyone Else?

I ordered over the phone.

 

[Graphixx30]

Re: Verizon Cancelling Pre-orders. Anyone Else?

I ordered over the phone and received an email and text message within 5 minutes.

 

[mud314]

Re: Verizon Cancelling Pre-orders. Anyone Else?

I had already started a similar thread a while back. Yes, I went through the same BS that you are going through. After three attempts I have given up and will not be pre-ordering this phone. I will just wait until it's released and then I will wait and see the reviews, but for now, this phone is no longer for me. Verizon.

 

[tekhna]

Re: Verizon Cancelling Pre-orders. Anyone Else?

Well, got this email this morning:


Your order is currently on hold as additional information is required to complete your order. Your credit card has not been charged. Your order will remain open for up to 7 days from the date we received the order.

Ugh. Thanks for not telling me my order was on hold when I called, Verizon.

 

[rage151]

Re: Verizon Cancelling Pre-orders. Anyone Else?

I called to preorder and they told me they couldn't...that I had to do it online. Before that, I was going to do it in a store and they seemed very disinterested in helping.

Ultimately, I ordered online and got a confirmation email <30mins later. Hope it's all good.

 

[wingchun108tek]

Re: Verizon Cancelling Pre-orders. Anyone Else?

If i were you i would keep all the documentation, times and names of people you have spoken with thus far. If they skrew you over in the end then just take it up with the BBB.

 

[Nashcat]

Re: Verizon Cancelling Pre-orders. Anyone Else?

Order status page seems to be kaput...

 

[tekhna]

Re: Verizon Cancelling Pre-orders. Anyone Else?

So I called in and my order was a "null order" and contained no content. Which didn't make a bit of sense to me, but whatever. Had to cancel my order and reorder.

 

[Bbeelzebub]

Re: Verizon Cancelling Pre-orders. Anyone Else?

I did my pre order by buying a gift certificate for the amount of two phones, then pre ordering. This way if there are any issues, it's their fault and there will be no issues.

Ya'all got me paranoid.

 

[HolyBuckeye]

Re: Verizon Cancelling Pre-orders. Anyone Else?

I pre ordered, got an e-mail almost right after that...there was a confirmation number and a pre order number..

When I put in that number in for Order Status..it just says we received it and it is still in process..

Not sure if that means they really have my pre order or not
and next to Expected Ship Date just says: Unavailable at this time

 

[romerocnj]

Re: Verizon Cancelling Pre-orders. Anyone Else?

I pre-ordered two on Monday and got email confirmations shortly after each order. When I click on the "Check your order status" link in the email and put in my pre-order confirmation number and last name I get the message: "We received your order and it is in process." It also says my expected ship date is not available at this time. I'm worried they are delaying processing my orders until after 6/28 when the new plans kick in. Should I be worried?

 

[mikesmith]

Re: Verizon Cancelling Pre-orders. Anyone Else?

I pre ordered, got an e-mail almost right after that...there was a confirmation number and a pre order number..

When I put in that number in for Order Status..it just says we received it and it is still in process..

Not sure if that means they really have my pre order or not
and next to Expected Ship Date just says: Unavailable at this time

They got your preorder. I get the same message.

If it said something like can not find order or invalid order number when you put the preorder confirmation number in then I would be worried.

 

[dpham00]

I pre-ordered two on Monday and got email confirmations shortly after each order. When I click on the "Check your order status" link in the email and put in my pre-order confirmation number and last name I get the message: "We received your order and it is in process." It also says my expected ship date is not available at this time. I'm worried they are delaying processing my orders until after 6/28 when the new plans kick in. Should I be worried?

No.

 

[facedown41]

Re: Verizon Cancelling Pre-orders. Anyone Else?

I preordered my phone on the first day at like 8am and i got confirmation emails and order numbers....yet when i go to check the status of my order...I get nothing showing up.