Pre-ordering with Best Buy

[7h3d34f0n3]

Hey toenail_flicker you still getting your Note 10+ through Best Buy or did you cave and get it elsewhere?

 

[toenail_flicker]

Hey toenail_flicker you still getting your Note 10+ through Best Buy or did you cave and get it elsewhere?

sorry to hear you are still having problems. so many are.

I did not get it through BB and I am so glad. it's going to be delivered tomorrow, for better or for worse. I went with Samsung because I just couldn't bear the thought of dealing with BB for another cell phone. one time's my limit dealing with their bs. if it's not a pre-order and it's just in stock and can be shipped or picked up, they're fine. they just don't do pre-orders well.

 

[LuckiestLiz]

I nearly decided to return my Aura Glow and get the Aura Blue now that it's available for AT&T (came up after my preorder couldn't be adjusted/canceled), because I was "meh" about the color I got but loving the gorgeous blue s pen.

I talked myself down, because when I go through the process and get one in my cart for AT&T (using 'add a line' since it will show I'm no longer eligible for an upgrade) the date is 9/5. Great! But wait... when you select store pickup, suddenly it has a date in October! Yikes. I'll believe that more so, particularly given the BestBuy false claims recently.

So, for anyone not preordering per say but looking to buy from BestBuy now - I'd check both shipping methods first to see what kind of date they give.

 

[Peter Dayeh]

I pre-ordered my N10+ from BB and it was a pretty smooth experience. Went into BB to buy something else and while there decided to preoder and setup the trade-in of my Note 9. Got $650 credit for it toward the 10+, leaving that phone costing just $450. Here's where it gets interesting...

I came in for my appointment to trade in my old device and set up the new one, etc. The employee handling my preoder wasn't working the day I picked up my device. They seemed a little disorganized - searching cabinets in the front and back looking for my phone. I began to worry that they in fact did not have it. Then it was found...minutes later...in the first cabinet they checked. I thought "whatever, no big deal."

I'm not sure if they knew I was trading in a device since they initially didn't help me preorder the new one. The credit was already applied before and my ATT account updated to reflect the $450 remaining on the installment plan, which I planned to just pay off a week later. Anyway, I keep thinking I could have just walked out with the new device PLUS my old one lol.

Here's where things get funny...
several days later, i get an email from BB saying my preoder was not picked up so the order has been cancelled, and the tax i paid on it will be refunded. I thought this was strange. So I checked my ATT account to see that the installment account created for this new phone has been CANCELLED...I am checking my bank account every morning to see if the refund has gone through - labor day weekend might have delayed it. But if in fact the refund does go through and the installment account actually is cancelled, i will have gotten this note 10+ as an even trade for my note 9 lol.

 

[anon(10274434)]

From what I've read here, BB gets the "Most Screwed Up" Award for their handling of the Note 10/+ caper.

 

[jay887]

I pre-ordered my N10+ from BB and it was a pretty smooth experience. Went into BB to buy something else and while there decided to preoder and setup the trade-in of my Note 9. Got $650 credit for it toward the 10+, leaving that phone costing just $450. Here's where it gets interesting...

I came in for my appointment to trade in my old device and set up the new one, etc. The employee handling my preoder wasn't working the day I picked up my device. They seemed a little disorganized - searching cabinets in the front and back looking for my phone. I began to worry that they in fact did not have it. Then it was found...minutes later...in the first cabinet they checked. I thought "whatever, no big deal."

I'm not sure if they knew I was trading in a device since they initially didn't help me preorder the new one. The credit was already applied before and my ATT account updated to reflect the $450 remaining on the installment plan, which I planned to just pay off a week later. Anyway, I keep thinking I could have just walked out with the new device PLUS my old one lol.

Here's where things get funny...
several days later, i get an email from BB saying my preoder was not picked up so the order has been cancelled, and the tax i paid on it will be refunded. I thought this was strange. So I checked my ATT account to see that the installment account created for this new phone has been CANCELLED...I am checking my bank account every morning to see if the refund has gone through - labor day weekend might have delayed it. But if in fact the refund does go through and the installment account actually is cancelled, i will have gotten this note 10+ as an even trade for my note 9 lol.

That's crazy but hey if it does work out that way...their bad lol

 

[Peter Dayeh]

That's crazy but hey if it does work out that way...their bad lol

Yeah, fingers crossed lol. I'm not going to feel guilty about someone else's mistake...shrug

 

[amyf27]

Cannot believe there are still delays on these phones. I preordered my Sprint Note 10+ right after midnight on the started preorder day. Got the phone on the 21st. Aura Blue, 256 gb. Would have preordered straight through Sprint but had some site issue, preordered through Best Buy and chose ship to home. Turned in my note 9 (via mail) last week

 

[7h3d34f0n3]

I stopped by Best Buy tonight and they are still in the dark here. My order is still blank on their computer. As in not showing a date yet. The Sales rep Said they have not recieved any Note 10+ phones yet this week. I expressed my thoughts to him that I would feel so much better if someone (Samsung or Best Buy) would be able to give us a straight forward answer instead of keeping us all in the dark.

 

[toenail_flicker]

I stopped by Best Buy tonight and they are still in the dark here

this really is suckage of epic proportions. do they not get how fu'd this all is??? how can they stand around twiddling thumbs at this stage? I don't get it.

 

[AQPerry]

I pre-ordered my N10+ from BB and it was a pretty smooth experience. Went into BB to buy something else and while there decided to preoder and setup the trade-in of my Note 9. Got $650 credit for it toward the 10+, leaving that phone costing just $450. Here's where it gets interesting...

I came in for my appointment to trade in my old device and set up the new one, etc. The employee handling my preoder wasn't working the day I picked up my device. They seemed a little disorganized - searching cabinets in the front and back looking for my phone. I began to worry that they in fact did not have it. Then it was found...minutes later...in the first cabinet they checked. I thought "whatever, no big deal."

I'm not sure if they knew I was trading in a device since they initially didn't help me preorder the new one. The credit was already applied before and my ATT account updated to reflect the $450 remaining on the installment plan, which I planned to just pay off a week later. Anyway, I keep thinking I could have just walked out with the new device PLUS my old one lol.

Here's where things get funny...
several days later, i get an email from BB saying my preoder was not picked up so the order has been cancelled, and the tax i paid on it will be refunded. I thought this was strange. So I checked my ATT account to see that the installment account created for this new phone has been CANCELLED...I am checking my bank account every morning to see if the refund has gone through - labor day weekend might have delayed it. But if in fact the refund does go through and the installment account actually is cancelled, i will have gotten this note 10+ as an even trade for my note 9 lol.

Yeah, same thing happened to me, I got the same email, my BB account shows refund in progress, AT&T account shows my old phone to upgrade, I'll see if it gets resolved by the 10 day refund mark - I'll take it as me being an AT&T plan subscriber for a couple of decades as a "thank you for your loyalty" gift!

 

[Peter Dayeh]

Yeah, same thing happened to me, I got the same email, my BB account shows refund in progress, AT&T account shows my old phone to upgrade, I'll see if it gets resolved by the 10 day refund mark - I'll take it as me being an AT&T plan subscriber for a couple of decades as a "thank you for your loyalty" gift!

Mine shows the exact same thing. Fingers crossed! I'd love for this phone to be free lol

 

[7h3d34f0n3]

I finally decided to start a chat with Verizon Customer Care since Best Buy is still not helping at all. I am sorry for the length this is the chat I had with Verizon Customer
Care verbatim. Now lets see if this going back tonight will change anything. I doubt it but I can hope.

Verizon Hi! I am a Verizon Wireless specialist, can I help you today?

You I have a Note10+ on pre order still with no delivery date any more. Are there
any updates on device deliveries yet? I hate being kept in the dark by Best
Buy.

Verizon Welcome to Verizon Wireless Sales Chat, I'll be happy to help answer
your questions and get your order placed today!

Verizon Yes I understand what you mean! I'll be happy to try and find the status
of your order. Was this for a brand new account or existing account?

You existing account.

Verizon Okay.

Verizon Do I have permission to access your account so that I can better assist
you?
You yes.

Verizon Thank you!

Verizon May I have your first and last name and your 10-digit mobile number?

You I pre ordered thru the Verizon Retailer in Best Buy. I have talked to them and
they will not help me get any answers.

You First Name: *******

You Last Name: *******

You ph#: ***.***.****

Verizon Thank you!

Verizon I don't understand why Best Buy would not help you if they are who you
purchased the phone through. Let me see if I can find anything for you!

Verizon Now, I will need to send a secure verification code to your phone through
text.

You All I have tried to ask them is if there is a time line update yet? They ask for
my name & # then say everthing on there system is blank, aka left in the
dark.

You ok send away.

Verizon Thank you! I'm sending you that code now, and once you receive it just
repeat it back to me here to verify the account.

You the Verizon coverage sucks here at work.

You So I will brb I will go outside to see if I can get it to come thru.

Verizon Okay sounds good! I will standby!

Verizon I will just need to check in with you every so often to keep the chat
active. I hope you don't mind!

You ******

Verizon Thank you very much!

Verizon I do see the pending order.

Verizon Let me see what details I can find.

You ok.

Verizon Thank you for your patience!

Verizon It is appearing that the payment might not have gone through.

Verizon I would like to get you over to our customer care department so they can
look further into this for you and help you get this order completed if
there has been some sort of issue with the payment.

Verizon Is it alright if I transfer you?

You yes.

Verizon Thank you!

Verizon I see you were transferred to me. I appreciate your patience while I
review the conversation.

You Hello.

Verizon I appreciate your patience.

Verizon Checking here, I see that you are checking your order. No worries, I will
review this for you.

Verizon For me to proceed checking, I need to send a secure pin, please let me
know once you have it. Thanks.

You ok.

Verizon I have successfully sent the pin now, may I have it please?

Verizon Just checking in, is everything going well?

You Network coverage sucks here at work.

You ******

Verizon Thank you. What PIN would you like me to set here on your account?

You ****

Verizon Thank you. I am reviewing your order now.

Verizon Thanks for waiting. Can you please verify the order number?

You Waiting for the slow service here to load the page.

Verizon Sure. Ill just wait here.

You *************
Verizon Thanks. Just to confirm, did you already process the payment?

You At Best Buy they had me pay off my last payment for my Note 8. And
I told them I was doing the option where I was paying for the Note10+
outright. And as far as I know per Best Buy I was all set.

Verizon Got it. Are there any numbers provided to you by best buy?

You that order number I gave you is all that I was sent.

You would the model number & sku number help any?

Verizon Yes. may I have it please?

You Model #: SMN975UZSV

You SKU #: *******

Verizon Thank you very much!

You NP just scrolled down farther in the email and saw those.

Verizon Thank you very much! Checking here, we are unable to track the
number, would you be able to go back to best buy?

You not until 6 pm.

You I work until 5 pm.

Verizon Yes that's fine. I will just make a note here on your account to make sure
that they will be able to add your order on our system.

You ok. So is there a problem?

Verizon Oh no, they just need to add your order on our system.

You Ok so if I tell them that they will know what to do?

Verizon Yes, absolutely.

You So is not being put in your system is why my phone is delayed with out a
delivery date?

Verizon Yes, I am not able to view the details here since it was not added on our
system.

You Ok I will print this conversation out and take in with me.

Verizon Sure. Just click the envelope icon on this chat window and send it to your
email to save the transcript.

You Awesome!

Verizon Is there anything else I can help you with today?

You Nope that was the main issue I was having, Thank you for helping me
understand what is going on finally.

Verizon You are welcome. Thank you for your time! Please take care of yourself. I
hope you have a splendid rest of your day and thanks for being the best
part of Verizon!

You Thanks!

Verizon You're welcome, thank you.

 

[toenail_flicker]

@7h3d34f0n3 so verizon has their own place in Best Buy and for some reason your order was not logged into the verizon system?

 

[7h3d34f0n3]

@7h3d34f0n3 so verizon has their own place in Best Buy and for some reason your order was not logged into the verizon system?

That is what I got out of the chat with Verizon customer care. I highlighted the important part where they need to enter it into Verizon's system so they hopefully don't miss that part. I guess the next phone I get after my Note 10+ I will try going directly through Verizon.

 

[toenail_flicker]

That is what I got out of the chat with Verizon customer care. I highlighted the important part where they need to enter it into Verizon's system so they hopefully don't miss that part. I guess the next phone I get after my Note 10+ I will try going directly through Verizon.

fingers crossed it works this time. what a pita!

 

[7h3d34f0n3]

Still nothing. <SIGH>

 

[toenail_flicker]

Still nothing. <SIGH>

wait. what? they couldn't enter your order into Verizon?

 

[7h3d34f0n3]

I watched them all they did was enter my phone # & then verified my name. I talked to a second person finally. Phone #....name.... it looks like we (Best Buy) are having issues getting Note 10 orders in as a company not just locally. HOLY CRAP I GOT AN ANSWER! He then said I understand your frustration & we will let you know when a shipment comes in. Funny side note. There was a active duty Army person next to me asking about his pre ordered Note 10+ also. He was told his was going to be here 8/23 too, his problem is he is being deployed this coming week & he does not ave his Note 10+ he was guaranteed. I would not want to be there when he does not get his Note.

 

[toenail_flicker]

I would not want to be there when he does not get his Note.

oh, that is so bad. hope they take care of him and you pronto!