Question regarding Asurion replacement

[vindication84]

I'm not exactly sure why they would tell you that unless the Sprint store you called was not a repair facility? I dropped my EVO at a Superbowl party and shattered the screen, Monday morning I went to the nearest Sprint Corporate Store with repair and they replaced the screen free of charge. Bezel, Screen, Ear piece, and I swear it sounds like they went ahead and changed out the loud speaker as well. Sounds to me like you received bad advice from a CSR not in the "know".

I called regular customer service. The two sprint stores in my area are not service centers.

 

[tndank]

I was just about to make a thread asking if I needed to unroot. Lol. Same happened to my Evo .

I don't wanna unroot, I just want to change the HBoot screen to say S-ON. I have a lock pattern, so they won't be able to see if I'm actually rooted. Would be great if someone could help us out .

Edit: I flashed the Unevoked S-ON Tool .zip and got it saying S-ON. I'm taking it to Sprint this weekend, hopefully they won't tell I'm rooted.

Depending on the store, they may not do it now. Latest documentation from Sprint now indicates that smashed screens are no longer covered by TEP and go to Asurion now. No idea how fast stores will realize or start enforcing this. Good luck.

 

[PM-Performance]

I didnt read the whole 3 pages, but yes. . .Sprint will replace the screen for free with TEP. However that is assuming they can get the screens.

They have been pulling this with me for months that they have no and cannot get screens.
Told me to get a new phone under insurance or buy the screens from ebay and they will reinburse me.

Both of which cost me money and defeat the purpose of paying insurance IMO.

 

[bberrynewbie84]

So what can u do to protect the screen from getting damaged?

Sent from my DROIDX using Tapatalk

 

[tndank]

I didnt read the whole 3 pages, but yes. . .Sprint will replace the screen for free with TEP. However that is assuming they can get the screens.

Policy actually changed this week and smashed screens are no longer covered. Technically, anything more than 2 scratches less than an inch long are sent to Asurion. Otherwise, considered cosmetic and not covered.

How quickly service shops start refusing to replace is probably another story.