Samsung A51 Restarting On It's Own - Please Help

[Esma Graham]

Samsung A51 Randomly Restarting on its own

Auto Restart is turned off

Have done a Factory Reset through phone and through bootloader

Have wiped cache through bootloader

Have done a Reset Network Settings and Reset Settings through phone

Bixby not on home screen or side bar but still using Storage

Gone to Mobile Klinic where they done a force update and rebuild of android

And it did again last night a few days after they did it

Please Help me with this issue

 

[mustang7757]

So I got my phone back yesterday they replaced the motherboard on it.

One thing that keeps happening I forgot to tell them about maybe I'll ask here cause its like an hour bus trip one way

Screen flickering is that normal?

Like when I got into Facebook Messanger my screen will flicker for a moment, sometimes while typing a message it will do it as well which

I thought would be the motherboard since the touch screen is working on the test through Samsung Members and that other code you can test it with.

That's great you got it back , flickering shouldn't happen, it's only in Facebook?

 

[Esma Graham]

That's great you got it back , flickering shouldn't happen, it's only in Facebook?

No it's other apps like Badoo, WhatsApp, Skype, Etc

It will happen really fast of a flicker its hard to notice or capture it but I do notice it

It won't happen all the time just rarely which is weird

And the place that swapped out my motherboard is closed always at 5pm Everyday

 

[mustang7757]

No it's other apps like Badoo, WhatsApp, Skype, Etc

It will happen really fast of a flicker its hard to notice or capture it but I do notice it

It won't happen all the time just rarely which is weird

And the place that swapped out my motherboard is closed always at 5pm Everyday

Might have to take it back to them again.
You don't have developer setting on ?

 

[Esma Graham]

Might have to take it back to them again.
You don't have developer setting on ?

Yes Developer settings are on

I'll turn them off and see if it does it with it off

 

[Esma Graham]

Might have to take it back to them again.
You don't have developer setting on ?

I was able to capture it even with developer settings off

I went into Device manager and cleared the memory

At the very end it happens quickly it does that in apps as well

https://imgur.com/a/3AjXO53

 

[mustang7757]

I was able to capture it even with developer settings off

I went into Device manager and cleared the memory

At the very end it happens quickly it does that in apps as well

https://imgur.com/a/3AjXO53

I see , it's hard to say just by that , does this device have the ability to screen record ?

 

[Esma Graham]

I see , it's hard to say just by that , does this device have the ability to screen record ?

That video was taken by Screen Recorder

If i was to try to make an app do it would take over 10-20 trys to try to get it to do it

That's why when I seen it happen in Device Care through cleaning memory i decided to do it again and screen record it

 

[mustang7757]

That video was taken by Screen Recorder

If i was to try to make an app do it would take over 10-20 trys to try to get it to do it

That's why when I seen it happen in Device Care through cleaning memory i decided to do it again and screen record it

Gotcha, the fact that it's happening across everything especially in native apps try safe mode

 

[Esma Graham]

Gotcha, the fact that it's happening across everything especially in native apps try safe mode

Yeah its doing it in Safe Mode too.

Now what?

ODD Question shouldn't my IMEI Number be different with a New Motherboard?

Cause according to the Sales paperwork and IMEI Number under about Phone it looks the exact same.

 

[mustang7757]

Back for warranty, was phone factory reset when u got it back ?

 

[Esma Graham]

Yes it was there were no app's other then what it comes with when you get the phone for the first time

 

[mustang7757]

Yes it was there were no app's other then what it comes with when you get the phone for the first time

So rule out trying factory reset

 

[Esma Graham]

So rule out trying factory reset

Yup and have to go 2 days again with a Samsung S7 or S6 when I got back

 

[mustang7757]

Yup and have to go 2 days again with a Samsung S7 or S6 when I got back

I know

 

[Esma Graham]

I know

You never answered my Question about the IMEI number

 

[mustang7757]

You never answered my Question about the IMEI number

I didn't? What was it ?

 

[Esma Graham]

ODD Question shouldn't my IMEI Number be different with a New Motherboard?

Cause according to the Sales paperwork and IMEI Number under about Phone it looks the exact same.

 

[mustang7757]

ODD Question shouldn't my IMEI Number be different with a New Motherboard?

Cause according to the Sales paperwork and IMEI Number under about Phone it looks the exact same.

Good question, I'm not sure that would change when replacement of the motherboard or they can program it in , this was Samsung that repaired it correct?

 

[Esma Graham]

Good question, I'm not sure that would change when replacement of the motherboard or they can program it in , this was Samsung that repaired it correct?

It was Cell Mechincas which is A Samsung Authorized Service Center

 

[mustang7757]

It was Cell Mechincas which is A Samsung Service Center

Ok , yeah then should be fine