Samsung.com Orders

[Nostromo79]

Wait, did you say you still have a Note 7 or did I read that wrong?

No. The second Note7 was returned in October 2016. I ended up with a V20 just as I sent the Note7 off to Texas.

 

[nuangel2]

No regrets here .

 

[buzzy3970]

Still have mine lol. Don't turn it on, but it's in my tech drawer. Used it all the way until the note 8 came out without any issues.

Wait, did you say you still have a Note 7 or did I read that wrong?

 

[jlangner]

Anyone hear anything else from Rakuten on getting cash back? Mine still pending after I enquired but wife's did same and said Samsung did not give so submitted ticket fro her as well.

 

[bhatech]

Anyone hear anything else from Rakuten on getting cash back? Mine still pending after I enquired but wife's did same and said Samsung did not give so submitted ticket fro her as well.

Here is the response I got yesterday after following up on my original inquiry

​​Thank you for writing. We have still not received a resolution for the inquiry we submitted to Samsung. We are keeping a close eye on this inquiry and will be sure to let you know as soon as it is resolved. Again, your continued patience is greatly appreciated.

Tim R.
Member Services
Rakuten.com

 

[jlangner]

Here is the response I got yesterday after following up on my original inquiry

​​Thank you for writing. We have still not received a resolution for the inquiry we submitted to Samsung. We are keeping a close eye on this inquiry and will be sure to let you know as soon as it is resolved. Again, your continued patience is greatly appreciated.

Tim R.
Member Services
Rakuten.com

Thanks

 

[jlangner]

Here is the response I got yesterday after following up on my original inquiry

​​Thank you for writing. We have still not received a resolution for the inquiry we submitted to Samsung. We are keeping a close eye on this inquiry and will be sure to let you know as soon as it is resolved. Again, your continued patience is greatly appreciated.

Tim R.
Member Services
Rakuten.com

Good news...they posted $103 to account today

 

[bhatech]

Good news...they posted $103 to account today

Wow congrats

Nothing here yet hopefully soon !!!

 

[jlangner]

Well, they just gave it:

"Hello,

Rakuten has yet to receive credit for this Samsung order, but we went ahead and added the Cash Back for this purchase to your account.

Please note that for future Cash Back inquiries, we may need to submit them to the store for review, which can take a little while to resolve.

To ensure all future Cash Back posts to your account automatically, please check out the following links:"

 

[bhatech]

Well, they just gave it:

"Hello,

Rakuten has yet to receive credit for this Samsung order, but we went ahead and added the Cash Back for this purchase to your account.

Please note that for future Cash Back inquiries, we may need to submit them to the store for review, which can take a little while to resolve.

To ensure all future Cash Back posts to your account automatically, please check out the following links:"

Ah ok I'm going to pester them again

Lucky for you they did it without waiting for Samsung to get back.

 

[buzzy3970]

That's great news...

Good news...they posted $103 to account today

 

[Mike Dee]

Well, they just gave it:

"Hello,

Rakuten has yet to receive credit for this Samsung order, but we went ahead and added the Cash Back for this purchase to your account.

Please note that for future Cash Back inquiries, we may need to submit them to the store for review, which can take a little while to resolve.

To ensure all future Cash Back posts to your account automatically, please check out the following links:"

I contacted them and they even followed it up to let me know they hadn't gotten anything from Samsung yet but that was a week ago

 

[grafixguy#AC]

I sent Rakuten a message yesterday and the money ($60) is in my account this morning.

 

[daswooski]

Got my Trade In Confirmation today, processed successfully.
Hope all went well with others...

 

[jlangner]

Got my Trade In Confirmation today, processed successfully.
Hope all went well with others...

Got mine today.

 

[azdmelani]

Still waiting

 

[trucksmoveamerica#AC]

Still waiting

Here's a scary thought. Government orders shut down and the trade in's pause being approved delaying the approval email. Then with this being Samsung and everything is automatic the trade in value charge gets charged to your card or account.

Just thinking about that, I'm glad I got my approval email.

 

[bkeaver]

Well on Sunday I received an email stating that my device is going to be delayed 30 days. I ordered on 2/21 launch day. I called Samsung and they said that they seen the option to cancel my order even though I didn't ( I ordered a black ultra 512gb TMO ile variant). I told the just to cancel the order and I would just send back all my freebies that they already sent to me and I would just reorder the 128gb variant.
I placed my order on Monday, received my 128gb yesterday and then I got a shipped email and text stating that my 512gb will be here today. WTH??
I financed the device through Samsung's financing and I looked there I only see that they have charged me for the 128 not both. I'm confused. So if course I probably will keep the 512 and send the 128gb back but I bet this isn't going to be without issues so I'm bracing myself.

 

[trucksmoveamerica#AC]

Well on Sunday I received an email stating that my device is going to be delayed 30 days. I ordered on 2/21 launch day. I called Samsung and they said that they seen the option to cancel my order even though I didn't ( I ordered a black ultra 512gb TMO ile variant). I told the just to cancel the order and I would just send back all my freebies that they already sent to me and I would just reorder the 128gb variant.
I placed my order on Monday, received my 128gb yesterday and then I got a shipped email and text stating that my 512gb will be here today. WTH??
I financed the device through Samsung's financing and I looked there I only see that they have charged me for the 128 not both. I'm confused. So if course I probably will keep the 512 and send the 128gb back but I bet this isn't going to be without issues so I'm bracing myself.

Get ready for a roller coaster ride. It isn't uncommon for fit Samsung to ship with no charge in your account yet

 

[bkeaver]

Get ready for a roller coaster ride. It isn't uncommon for fit Samsung to ship with no charge in your account yet

Oh no I know.. they've charged for the 128 that I ordered this week but not the device I ordered back on 2/21. I'm bracing myself for lots of fun and arguments