I got the same thing : / pretty mad at myself for not reading the fine print but I feel like that is something that should have notified us when we went to purchase a second phone. I bought 3 phones total and now I'm considering cancelling them all. Pretty disappointed with my first time ordering through Samsung.
Samsung.com S10/+: Pre-Order Thread
- Thread starter tfou79
- Start date
I got the same thing : / pretty mad at myself for not reading the fine print but I feel like that is something that should have notified us when we went to purchase a second phone. I bought 3 phones total and now I'm considering cancelling them all. Pretty disappointed with my first time ordering through Samsung.
I have ordered through Samsung a few times. About half the time, everything was fine. The other half was miserable. They just randomly canceled one order with no explanation. Also, the one time I ordered through Samsung on the AT&T Next Plan (to save $350) it took two months to get the contract canceled after Samsung acknowledged that they had received the return of the phone. Samsung was no help whatsoever in talking to AT&T (completely refusing to do so) and I had to present the 20 emails and other documents I had with/from Samsung in order to finally convince AT&T to cancel the contract. It was a nightmare. Like I said, there were a couple of times that I did not have any issues, but if you expect Samsung customer service to help with a problem, you may be out of luck. Buyer beware!
I normally read the fine print but I was having so many issues with Samsung's site yesterday that I was just glad when the 3 orders finally went through. I spoke to a Samsung rep right now (who was extremely rude) and he said once the first phones ships then the other two will be placed in the queue. I guess at that point we'll know how long they are back-ordered for?
Debating on cancelling those second two orders because they won't want to wait over a month for the phone.
Gunrack
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- Jun 3, 2013
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Re: Samsung Galaxy S10, S10+ Pre-order Thread
Where is the $50 dollar credit? I preordered the ceramic white 512 version and traded my S8+. It said I would get a $50 dollar credit for accessories but I don't see it anywhere.
How do we get that? My order for the phone has been processed.
Where is the $50 dollar credit? I preordered the ceramic white 512 version and traded my S8+. It said I would get a $50 dollar credit for accessories but I don't see it anywhere.
How do we get that? My order for the phone has been processed.
Re: Samsung Galaxy S10, S10+ Pre-order Thread
When I ordered mine the credit was not applying and it was actually going to charge me for the accessories. I couldn't get any rep on the phone or chat and I saw that some of phones were selling out so I removed it and placed the order.
The rep today told me "it was my fault I didn't call Samsung yesterday when it was in my cart because they would have been able to fix the issue" haha
When I ordered mine the credit was not applying and it was actually going to charge me for the accessories. I couldn't get any rep on the phone or chat and I saw that some of phones were selling out so I removed it and placed the order.
The rep today told me "it was my fault I didn't call Samsung yesterday when it was in my cart because they would have been able to fix the issue" haha
I am debating on cancelling all 3 of my orders, I don't trust Samsung after reading about some horror stories and the luck I've had so far. Best Buy is offering the free buds and also giving us the same amount for our trade-ins. The only difference is the trade-in amount isn't deducted automatically, instead it's deducted monthly.
Does anyone know from experience if there is a catch with Best Buy?
Does anyone know from experience if there is a catch with Best Buy?
Gunrack
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- Jun 3, 2013
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Re: Samsung Galaxy S10, S10+ Pre-order Thread
That's BS. It didn't show up on mine either. I just assumed it would show up as a Samsung Store credit once my order was processed. The Samsung store app only shows me having a pending points credit for the money I spent on the phone. No 50 dollar credit.
That's BS. It didn't show up on mine either. I just assumed it would show up as a Samsung Store credit once my order was processed. The Samsung store app only shows me having a pending points credit for the money I spent on the phone. No 50 dollar credit.
Rose4uKY
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- May 8, 2010
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I can't believe this so even though me and my husband having separate Samsung accounts and both ordered for trade in we will only get one to start off with? This is the most ridiculous thing I've ever heard we traded in both of our 7 Edges no problem. And now their was a problem and our credit card company fraud alert contacted us and one of our orders got declined so I was told to cancel and re-order well now the white that I had wanted is no longer in stock so I was going to do pink.
I had to call Samsung about my order cause the credit card company told me to just have them reprocess the order and I was told they can't reprocess orders they don't have our credit card info and the order wont even show as decline to them until it's processed which could take up to 48 hours which means the reserve window 72 hours would be over plus the $50 dollar credit. She said just cancel and re-order and the credit card company couldn't un decline the transaction. Well I was already mad about the March 8th going to the 15th and than I am so glad I came here before I reordered cause the white was out of stock so I was all set to do pink and then I see the post here about no 2 in the same household.
I was on hold with Samsung forever one rep said go to best buy I'll honor the 50 credit still well we got cut off and then it said I was 300 in que for a supervisor and this lady came back to me over 10 times to see if I needed anything else could she help me and I said no all I want is a supervisor. I explained how we both turned in our 7 Edge before same time got 2 phones she said no once your husband gets his on 3/15 and sends back his phone than you will get yours it's placed in a que It's so ridiculous I am so mad right now.
In the mean time while on hold with Samsung I call Best Buy and they will take our unlocked for 550 trade in and let us buy an unlocked minus the 550 OMG screw the free $50 dollar accessory this is so much easier for us and we don't have to worry about sending to Samsung after all the horror stories. So now I am headed to Best Buy mu husband said just keep his order since he's getting a case and he will get the earbuds right away cause he is worried I'll get to Best Buy and they will be out of white which as of now on phone they have. Samsung tried saying oh just put a different shipping address in and you'll be fine well screw that they just made me so mad and then I got cut off again after being on hold for 20 minutes probably cause I was so rude LOL!
But best Buy said it's subject to availability and how many they get in as to whether it will be the 8th or not and to do the trade in it's instore only no online. And they have unlocked white so far but now I just may do pink but they don't have one on display. What a nightmare. At least I'll still get the earbuds at some point. I don't really like any of Samsung's cases anyway.
I had to call Samsung about my order cause the credit card company told me to just have them reprocess the order and I was told they can't reprocess orders they don't have our credit card info and the order wont even show as decline to them until it's processed which could take up to 48 hours which means the reserve window 72 hours would be over plus the $50 dollar credit. She said just cancel and re-order and the credit card company couldn't un decline the transaction. Well I was already mad about the March 8th going to the 15th and than I am so glad I came here before I reordered cause the white was out of stock so I was all set to do pink and then I see the post here about no 2 in the same household.
I was on hold with Samsung forever one rep said go to best buy I'll honor the 50 credit still well we got cut off and then it said I was 300 in que for a supervisor and this lady came back to me over 10 times to see if I needed anything else could she help me and I said no all I want is a supervisor. I explained how we both turned in our 7 Edge before same time got 2 phones she said no once your husband gets his on 3/15 and sends back his phone than you will get yours it's placed in a que It's so ridiculous I am so mad right now.
In the mean time while on hold with Samsung I call Best Buy and they will take our unlocked for 550 trade in and let us buy an unlocked minus the 550 OMG screw the free $50 dollar accessory this is so much easier for us and we don't have to worry about sending to Samsung after all the horror stories. So now I am headed to Best Buy mu husband said just keep his order since he's getting a case and he will get the earbuds right away cause he is worried I'll get to Best Buy and they will be out of white which as of now on phone they have. Samsung tried saying oh just put a different shipping address in and you'll be fine well screw that they just made me so mad and then I got cut off again after being on hold for 20 minutes probably cause I was so rude LOL!
But best Buy said it's subject to availability and how many they get in as to whether it will be the 8th or not and to do the trade in it's instore only no online. And they have unlocked white so far but now I just may do pink but they don't have one on display. What a nightmare. At least I'll still get the earbuds at some point. I don't really like any of Samsung's cases anyway.
jlangner
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- Oct 9, 2016
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I would do Bestbuy except they don't carry t-mobile which means I would have to use unlocked which is fine but the trade in has to be instore and they give a giftcard. That means no way to apply the giftcard to the preorder unless I went 2 weeks with out a phone.
Re: Samsung Galaxy S10, S10+ Pre-order Thread
Sorry for the novel here, but I want to be as thorough as I can to help others.
The $50 accessory promo is glitched and from one rep I spoke with, it's apparently a known glitch. For those unaware of the $50 accessory promo, it was given to those who reserved their S10 from the Shop Samsung app the week and half or so leading up to the preorders going live. It was supposed to be an automatic credit once you added an accessory such as a case or charger, but it’s not working the way it should. It shows a $50 deduction on the checkout page, but it still charges you for whatever accessory you added.
I don't trust any rep from Samsung given how awful all of them were yesterday (I spoke with three on live chat and three on the phone, two of which were supervisors). Samsung truly has the worst customer service I have ever experienced.
With that in mind, take this with a grain of salt. I was told yesterday by the most knowledgable of the bunch that the $50 accessory promo is a known glitch. The rep told me to go ahead and place the order anyway. He said after the order is placed I will need to take a screenshot of the email that mentions the $50 promo, and a screenshot of the checkout page where it says the $50 promo is in effect, but not actually deducting the amount.
From there, I need to go to the homepage of Samsung’s site, hover over “SUPPORT” at the top right, click on “Contact Us”, click “Email Us >”, fill out the forms, and upload the two screenshots. I was told it would then be reviewed and I would receive the amount refunded back to my card, OR I would receive a $50 Samsung promo via email to use on their site. I asked if I would be able to choose which refund I wanted and was told no, which is ridiculous because crediting back my debit card is what should be done to remedy this.
This is what I was also told to do for my “guaranteed” delivery date of the 8th as well. I was guaranteed, as all of us who reserved our device were that we would have guaranteed delivery by the 8th, as long as we preordered within 72 hours of the device going on sale (per the fine print of the email). I went to preorder a few hours after the device went on sale and my order said my phone wouldn’t ship out until the 15th. I was told again to screenshot the email, but this time of the verbiage that guarantees delivery by the 8th, and the checkout page stating the ship date of the 15th. I thought things would get ironed out yesterday and I would be able to place my order with none of the glitches, but then the Prism White S10 for Verizon was sold out, so I didn’t even end up placing an order after all that. Stupid me for thinking my reserved device was actually reserved; I don't know what I was thinking. This whole thing has been so frustrating and the amount of time I have wasted with support is crazy.
Anyway, I hope this helps someone. I’m going to Best Buy tonight to place my order and have it guaranteed on the 8th with none of the headache.
Best of luck to everyone.
Sorry for the novel here, but I want to be as thorough as I can to help others.
The $50 accessory promo is glitched and from one rep I spoke with, it's apparently a known glitch. For those unaware of the $50 accessory promo, it was given to those who reserved their S10 from the Shop Samsung app the week and half or so leading up to the preorders going live. It was supposed to be an automatic credit once you added an accessory such as a case or charger, but it’s not working the way it should. It shows a $50 deduction on the checkout page, but it still charges you for whatever accessory you added.
I don't trust any rep from Samsung given how awful all of them were yesterday (I spoke with three on live chat and three on the phone, two of which were supervisors). Samsung truly has the worst customer service I have ever experienced.
With that in mind, take this with a grain of salt. I was told yesterday by the most knowledgable of the bunch that the $50 accessory promo is a known glitch. The rep told me to go ahead and place the order anyway. He said after the order is placed I will need to take a screenshot of the email that mentions the $50 promo, and a screenshot of the checkout page where it says the $50 promo is in effect, but not actually deducting the amount.
From there, I need to go to the homepage of Samsung’s site, hover over “SUPPORT” at the top right, click on “Contact Us”, click “Email Us >”, fill out the forms, and upload the two screenshots. I was told it would then be reviewed and I would receive the amount refunded back to my card, OR I would receive a $50 Samsung promo via email to use on their site. I asked if I would be able to choose which refund I wanted and was told no, which is ridiculous because crediting back my debit card is what should be done to remedy this.
This is what I was also told to do for my “guaranteed” delivery date of the 8th as well. I was guaranteed, as all of us who reserved our device were that we would have guaranteed delivery by the 8th, as long as we preordered within 72 hours of the device going on sale (per the fine print of the email). I went to preorder a few hours after the device went on sale and my order said my phone wouldn’t ship out until the 15th. I was told again to screenshot the email, but this time of the verbiage that guarantees delivery by the 8th, and the checkout page stating the ship date of the 15th. I thought things would get ironed out yesterday and I would be able to place my order with none of the glitches, but then the Prism White S10 for Verizon was sold out, so I didn’t even end up placing an order after all that. Stupid me for thinking my reserved device was actually reserved; I don't know what I was thinking. This whole thing has been so frustrating and the amount of time I have wasted with support is crazy.
Anyway, I hope this helps someone. I’m going to Best Buy tonight to place my order and have it guaranteed on the 8th with none of the headache.
Best of luck to everyone.
FYI, if you do not immediately receive a confirmation email it's likely your order didn't go through. I missed the billing address, and there was no error indicating the order was incomplete. After waiting 30 minutes to chat with someone did I learn it was incomplete.
That's what is odd and I'm getting mixed information from different Best Buys. On their site under trade in phone it says.
"Savings are deducted off the full total price of the device and are reflected in reduced monthly payments over the life of the device"
It also says right above "Payment is by Best Buy gift card."
Not sure what to do. I definitely won't cancel the first order I made because it still says shipping March 8th. There is no hassle cancelling through Samsung is there?
"Savings are deducted off the full total price of the device and are reflected in reduced monthly payments over the life of the device"
It also says right above "Payment is by Best Buy gift card."
Not sure what to do. I definitely won't cancel the first order I made because it still says shipping March 8th. There is no hassle cancelling through Samsung is there?
I get the distinct impression that demand is way higher than has been for the last couple versions and that Samsung was not prepared for it. I'm going to guess the big time trade in allowances were part of it.
I too got the email about March 8 and the $50 allowance. I found I had to log into the site first and then click the link in the email to get it. That part was fine, but I have a March 15 ship date.
In the scheme of things, it's not the end of the world, though.
I too got the email about March 8 and the $50 allowance. I found I had to log into the site first and then click the link in the email to get it. That part was fine, but I have a March 15 ship date.
In the scheme of things, it's not the end of the world, though.
jlangner
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- Oct 9, 2016
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There are 2 different sections in the fine print. The $650 part which only applies to carrier phones. That part does say off of monthly. The other section is trade in part and that is $550 and includes unlocked. That part is giftcard.
As far as cancel from Samsung, as long as Cancel button is there it is no problem. Once they start preparing the shipment it will go away and then you can not cancel.
Arbi79
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- Aug 20, 2018
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My Story:
I reserved the S10+ to get $50 credit. I've got the email but link did not work. I placed the order without the promo. Called Samsung 7am they called me back 30 min later. The rep was cool guy and after putting me on hold for 2 min, he said that I will get a $50 voucher via email after the phone delivers to my address. He also gave me reference number for it. He mentioned to me that there was a glitch in their system to cause this.
I reserved the S10+ to get $50 credit. I've got the email but link did not work. I placed the order without the promo. Called Samsung 7am they called me back 30 min later. The rep was cool guy and after putting me on hold for 2 min, he said that I will get a $50 voucher via email after the phone delivers to my address. He also gave me reference number for it. He mentioned to me that there was a glitch in their system to cause this.
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