Samsung.com S10/+: Pre-Order Thread

[PsychDoc]

I spoke to two different VZ reps about the trade-in issue and they both assured me that as long as there is no internal water damage, the screen isn't cracked or chipped and the phone operates, you'll get what they promised you.

 

[Rose4uKY]

Did anybody upgrade using Best Buy? I got the Prism Blue for me & the Flamingo Pink for my wife, on At&t, but never saw anything about the Galaxy buds during checkout. Best Buy's homepage mentioned them, but never saw another thing about them after that.

I did through Best Buy but mine was done in store. Had to do it that way for the trade in.

 

[Rose4uKY]

I am debating on cancelling all 3 of my orders, I don't trust Samsung after reading about some horror stories and the luck I've had so far. Best Buy is offering the free buds and also giving us the same amount for our trade-ins. The only difference is the trade-in amount isn't deducted automatically, instead it's deducted monthly.

Does anyone know from experience if there is a catch with Best Buy?

I am trading in my S9 Plus Unlocked and buying another 10 Plus unlocked outright. I was told I would get 550 back to use towards the 999 cost of the phone. Not sure if your leasing or what but maybe it's the case that way. Buying outright the phone it's different.

 

[Liquid_Chaos87]

So does the Ceramic Black have a metallic brownish hue to it? I thought I saw someone saying that here, but I can't remember. Anyone look at these in store?

 

[racedog]

Well, said I wasn't going to buy in this time. But my wife wanted me to upgrade but instead of trading in my s9+ she wanted me to trade in her s9 and give her my s9+. That way I take advantage of the great trade in, she gets my old but larger phone and everyone is happy. I wasn't tempted enough to pull the trigger but sometimes things just all come together and everyone ends up happy.

 

[Eggmundo]

If you're on the upgrade program but after a year want to change to e.g. the Pixel 4, and you're not interested in the S11, what happens?

 

[chickweedblur]

For me Best Buy is really the best deal - especially if you have a legit phone to trade. Get credit instantly without waiting for 2 months and hoping you get the credit. Unfortunately, I will be out of town until the Thursday following the release and they will only hold it for 5 days.

I pre-ordered from Costco. $200 GC (Hate GC's but my wife is there almost every week so its fine) + 30 credit for activation and the ear buds. I can sell my S8 on my own so all in it's not bad. They'll hold it for 10 days and call before they cancel it even if it stretches that long.

I traded in an old iPhone 6s to Verizon last year and they gave me $25 less that it said for some vague reason. Made a couple calls and decided my time (and mental health) was worth more than the $25 so I'd rather know up front what you're getting if you have that option. Have heard mixed stuff about Samsung trade ins but I would imagine it works out fine most of the time.

 

[sulla1965]

Call me old school. I didn't know BestBuy can order unlocked phone. Thought they only deal At&t, Sprint, and Very.

Bestbuy definitely sells unlocked phones. Nice selection too.

 

[bbgpsuser]

If you're on the upgrade program but after a year want to change to e.g. the Pixel 4, and you're not interested in the S11, what happens?

You will have to continue to pay off balance on the S10.

 

[Shon123]

Is anyone else trying to pre order from Samsung using AT&T with a payment plan and still being charged full price at checkout?? This is annoying, I called support and they said it's a known issue.

 

[theobject]

Ordered a S10+ 128gb in Blue today from Best Buy. Went smooth, just had to pay off the remaining balance on my Pixel 2 XL. In total with trade in, $350 off the price.

 

[Moonliterider]

I placed an order through Samsung on Saturday for the white Ceramic. Really happy to see Samsung have a white phone again! I received a great trade in for a Note 8 that I had stored away. I guess I will keep my Note 9 as a back up device! Really hard to not take advantage of such a great deal! Samsung was not prepared for the huge surge in sales. I did get my order confirmation email and it says it will ship by the 15th.

 

[EMGSM]

Looks like Tech Disease struck me again. I just pulled the trigger on unlocked prism white 10+.

 

[xstation]

I pulled multiple triggers as well cause I got the disease too.

Ship by date is March 15th for white though.

 

[bobxxz]

Ordered a S10+ 128gb in Blue today from Best Buy. Went smooth, just had to pay off the remaining balance on my Pixel 2 XL. In total with trade in, $350 off the price.

Did you have to trade in the phone at the moment or whenever you receive your new phone?

 

[EMGSM]

I pulled multiple triggers as well cause I got the disease too.

Ship by date is March 15th for white though.

LOL! Be warned there doesn't seem to be no cure for the disease

 

[theobject]

Did you have to trade in the phone at the moment or whenever you receive your new phone?

The trade in occurs after you get the phone. Not sure if happens when you pick it up or if you mail it in later.

 

[RipsawX]

Hello,

I placed the S10+ order on the 22nd after being approved for Samsung Financing (Handled by TD Bank). I got the authorized hold charge (Used the credit line) and the order status is now pre-order. However, I found out the charge disappeared from account next day (23rd), but the order is still active. The credit line refunded as well. I called TD bank and they don't see any records that I've purchased the S10+. It is like I haven't order anything yet. So I called Samsung and they confirmed the order. I was told to wait for a few days until the charge appears on the account. To be clear, I received order confirmation email from Samsung the day before (22nd).

Right now, the order page shows S10+ is on pre-order status and cancel button.

Is it normal for pre-order process? Anyone had similar experience? I am just worried that I might have to re-order again if there is an issue.

 

[xstation]

Hello,

I placed the S10+ order on the 22nd after being approved for Samsung Financing (Handled by TD Bank). I got the authorized hold charge (Used the credit line) and the order status is now pre-order. However, I found out the charge disappeared from account next day (23rd), but the order is still active. The credit line refunded as well. I called TD bank and they don't see any records that I've purchased the S10+. It is like I haven't order anything yet. So I called Samsung and they confirmed the order. I was told to wait for a few days until the charge appears on the account. To be clear, I received order confirmation email from Samsung the day before (22nd).

Right now, the order page shows S10+ is on pre-order status and cancel button.

Is it normal for pre-order process? Anyone had similar experience? I am just worried that I might have to re-order again if there is an issue.

This happened to me with I bought the Note8. It is normal, once the device is shipped the charge will appear 1-2 days after.

I placed an order for the s10+ on the 22nd. Same thing happened.

 

[uvarules]

I'm back in as well on the unlocked S10. It's hard to beat the trade-in, free earbuds and a $50 accessory credit. I'm also in the last few months of any student discount with Samsung so hard to that pass up as well. Also want to say my trade-in process last Spring going from the S7E to the S9 was effortless with Samsung. Stoked about the S10 but nothing too dramatic in changes from the S9. Looked at both in BB yesterday and could have gone to the + but love the truly one handed operation of the 10 while still picking up more screen size from the 9.