Samsung (direct from them): Note 8 Pre-Order Thread

[jhimmel]

Long story and still going
Ordered on 8-24
Charge flagged as suspicious and declined.
I called and they said the order got canceled and I have to reorder.
Tried to reorder, but it said I already used the Note 7 promo and could not use it twice.
Called to fix the problem and they said actually my order is NOT canceled and it is fine and I should just wait. Called a week later and they said it's still good (but I see the order is "stuck" in Preorder status).
Called again and this time they said no - your order IS canceled, and it was canceled a week ago.
I said the problem is I am unable to reorder using Note 7 promo. She said it wasn't canceled properly and she will fix it.
She fixed it - now showing as fully canceled when I checked.
I reordered, this time successfully using the Note 7 promo with no error.
Last night I noticed TWO charges placed by Samsung.com - one for the new order, and another for the old (canceled) order.
Never ending nightmare continues...

 

[UrAverageJoe]

Nope, my email confirmation said it would ship by the 15th. Sept 6th preorder date, former Note 7. I have no hope it ships by the 15th. Also, I tried to use the finance option. Big mix up and Samsung wasn't recognizing bank payment. My order page just said to update payment, I did that by putting in my credit card. That is when I finally got an email confirmation of my preorder.

What do you mean "Samsung wasn't recognizing bank payment"?

Is it when you order your order gets canceled or fails?

That's what is happening to me right now since the 6th.

My order page still says "preorder".

I ordered again yesterday per Samsung's directions.

Now it's "pending confirmation".

 

[Smiley frowned]

Received mine today. Note 7 user, ordered 30th.

HOW DO I USE THE 360 CAM? it won't turn on even if I try charging it. I want to buy a 64GB SanDisk SD card, would that work with the Gear 360?

 

[UrAverageJoe]

Long story and still going
Ordered on 8-24
Charge flagged as suspicious and declined.
I called and they said the order got canceled and I have to reorder.
Tried to reorder, but it said I already used the Note 7 promo and could not use it twice.
Called to fix the problem and they said actually my order is NOT canceled and it is fine and I should just wait. Called a week later and they said it's still good (but I see the order is "stuck" in Preorder status).
Called again and this time they said no - your order IS canceled, and it was canceled a week ago.
I said the problem is I am unable to reorder using Note 7 promo. She said it wasn't canceled properly and she will fix it.
She fixed it - now showing as fully canceled when I checked.
I reordered, this time successfully using the Note 7 promo with no error.
Last night I noticed TWO charges placed by Samsung.com - one for the new order, and another for the old (canceled) order.
Never ending nightmare continues...

When did you place your last order?

How long did they wait before the charge by Samsung.com came in?

 

[reshreat]

Received mine today. Note 7 user, ordered 30th.

I ordered on 26aug, note 7 user. I haven't received it yet.
What state do you live in?

 

[ejcrossl]

What do you mean "Samsung wasn't recognizing bank payment"?

Is it when you order your order gets canceled or fails?

That's what is happening to me right now since the 6th.

My order page still says "preorder".

I ordered again yesterday per Samsung's directions.

Now it's "pending confirmation".

When i talked to Samsung (because my order page said to update payment), they said the bank declined the payment. Well "the bank" is the financing they provided for monthly payments. I called the bank and they confirmed a good charge to Samsung for the full amount. Talked to Samsung again and they said its an issue that has been seen by many and they would push my ticket up the chain and that I should hear back from them in 3-4 days. That was on the 8th, I just hit update payment and put my credit card in. Now it says preorder, I got an email confirmation after doing so which says will be sent by Sept 15th. It did still keep my order date as the 6th.

 

[MzKoKoNY]

He couldn't give me a tracking number though thats the thing but he said 100% sure it says shipped on his end and I should wait 12-24 hrs for tracking...this whole thing is strange now

You don't need a tracking number... When you register your address in the app all deliveries going to that address will just pop up if the shipper gets notification of a package. Say your sister lives with you and she's getting a package, you will be able to see it. That's how I saw the package, it just popped up well before Samsung sent me an email with a tracking number. And if theres nothing that appears right now the app will notify you when it does.

 

[reshreat]

You don't need a tracking number... When you register your address in the app all deliveries going to that address will just pop up if the shipper gets notification of a package. Say your sister lives with you and she's getting a package, you will be able to see it. That's how I saw the package, it just popped up well before Samsung sent me an email with a tracking number. And if theres nothing that appears right now the app will notify you when it does.

While I downloaded the Fedex app, they asked for my card information in order to register. Do you have to do that?

 

[UrAverageJoe]

When i talked to Samsung (because my order page said to update payment), they said the bank declined the payment. Well "the bank" is the financing they provided for monthly payments. I called the bank and they confirmed a good charge to Samsung for the full amount. Talked to Samsung again and they said its an issue that has been seen by many and they would push my ticket up the chain and that I should hear back from them in 3-4 days. That was on the 8th, I just hit update payment and put my credit card in. Now it says preorder, I got an email confirmation after doing so which says will be sent by Sept 15th. It did still keep my order date as the 6th.

I called TD, too, and they said that my account was good and ready to purchase items, but they weren't seeing any charges from Samsung whatsoever(from the 6th til now). It's like I didn't even order anything. They said the account has no history and is confused as to why no charge is going through.

Samsung's site is trash.

And after I ordered, I haven't gotten an email from Samsung either. No email whatsoever. After I left the Order Placed page, nothing more from them.

 

[gautam2277]

Yippee!! Finally got the long awaited Note8! Now I know how much I missed the S-Pen stylus. After the Apple iPhone X announcement I feel good that we're not missing out on much - the Apple World is just catching up with their version of an infinity display.

 

[ol_jackburton]

The phone without a Verizon logo is great, but I guess they had to get one in there somewhere.

 

[UrAverageJoe]

Yippee!! Finally got the long awaited Note8! Now I know how much I missed the S-Pen stylus. After the Apple iPhone X announcement I feel good that we're not missing out on much - the Apple World is just catching up with their version of an infinity display.

Pics!

 

[Ca_lvn]

I called TD, too, and they said that my account was good and ready to purchase items, but they weren't seeing any charges from Samsung whatsoever(from the 6th til now). It's like I didn't even order anything. They said the account has no history and is confused as to why no charge is going through.

Samsung's site is trash.

And after I ordered, I haven't gotten an email from Samsung either. No email whatsoever. After I left the Order Placed page, nothing more from them.

Sothing is wrong , there busy so e-mail may have a small delay but not hours or days , and you should see a pending charge on TD bank.
I have switched to BB for purchase but that was my experience with Samsung.
Also if you say pretend to order sothing else TD bank will show your available Credit, you can also see a deduction that way

 

[Cherries01]

I ordered on 26aug, note 7 user. I haven't received it yet.
What state do you live in?

I ordered it on the 26th and my package is delivered at home. On my way home now lol.

The SD card is still on pre-order which I don't mind since I don't need it. But the charger shouldve been delivery with the phone. We will see when I get home.

 

[smooth4lyfe]

You don't need a tracking number... When you register your address in the app all deliveries going to that address will just pop up if the shipper gets notification of a package. Say your sister lives with you and she's getting a package, you will be able to see it. That's how I saw the package, it just popped up well before Samsung sent me an email with a tracking number. And if theres nothing that appears right now the app will notify you when it does.

Well I was told my phone will not be shipped today so I was pretty much lied to

 

[Smiley frowned]

I ordered on 26aug, note 7 user. I haven't received it yet.
What state do you live in?

Kansas, Verizon variant.

 

[UrAverageJoe]

Sothing is wrong , there busy so e-mail may have a small delay but not hours or days , and you should see a pending charge on TD bank.
I have switched to BB for purchase but that was my experience with Samsung.
Also if you say pretend to order sothing else TD bank will show your available Credit, you can also see a deduction that way

No pending charges, no posted charges, no charge history, no email, no nothing.

TD bank is confused as to why this is happening, samsung's representative said this is a first and unique situation since she's never heard of something like that. That's when I knew I was in ****s creek.

 

[jhimmel]

When did you place your last order?

How long did they wait before the charge by Samsung.com came in?

Last order placed yesterday, and the charge showed up shortly after. Charge shows as "pending" .

 

[crackercraig]

I placed my order on the 7th. Supposed to ship by 15th. But still says preorder and the preauth on my cc disappeared. I'm calling Samsung now. Been on hold already 10 min. The automated message says wait time will be more than 30 minutes because of extremely high call volume. Lol. They suggest I fill out the request form on the website and someone will get back to me within 24 hours. I did that 2 days ago and I'm still waiting for a response. Such a joke with these people.

 

[TechKomm]

Just got mine delivered around 2 PM! Ordered on Agusut 31st with regular shipping.