Samsung: Galaxy Note 9 Pre-Order Thread

[GiantJay]

Day 38 here since pre order. No further updates since the one that said it would ship by September 29th.

 

[EuroDriver]

Has Samsung shipped anyone a phone this week?

 

[sasa1981]

This is email i just got from them

Hello Sasa,

Thank you for contacting Samsung eCommerce support!

I completely understand how eagerly waiting for the Galaxy Note9 512GB (Unlocked) you've ordered is currently out of stock. Although we make every attempt to have items available in stock, occasionally we may list inventory as back-ordered, indicating that the item is temporarily out of stock. These items are not available to ship immediately because we are in the process of additional inventory from our warehouse.

As per the recent update from our fulfilment team, order will ship week of Sep 23rd, 2018. Hope your order will be delivered as soon as possible. One the order shipped you will receive a confirmation email along with the tracking number. I appreciate your understanding.

If you have any further questions or concerns, please feel free to email us back.

 

[Ziltaris]

Has Samsung shipped anyone a phone this week?

No... but I did save a bunch of money by switching my insurance to GEICO

 

[race4life]

I ordered my ATT blue 128 on Aug 22, was told originally that I would get it the week of the 16th. Was checking every week with them and was told it will ship that week. I touched base with them on the 19th and was told that it will would now ship the week of the 30th. However, if you go to there site now, and put in an order of the same phone it says it will ship the week of the 23rd. That is either a lie to the customer or they better ship mine next week. I'm probably going to end up returning it to see what the OnePlue 6T looks like but hard for me to pass up the $450 they offered me for my Pixel 2XL.

 

[Noctis905]

This is email i just got from them

Hello Sasa,

Thank you for contacting Samsung eCommerce support!

I completely understand how eagerly waiting for the Galaxy Note9 512GB (Unlocked) you've ordered is currently out of stock. Although we make every attempt to have items available in stock, occasionally we may list inventory as back-ordered, indicating that the item is temporarily out of stock. These items are not available to ship immediately because we are in the process of additional inventory from our warehouse.

As per the recent update from our fulfilment team, order will ship week of Sep 23rd, 2018. Hope your order will be delivered as soon as possible. One the order shipped you will receive a confirmation email along with the tracking number. I appreciate your understanding.

If you have any further questions or concerns, please feel free to email us back.

Bet if you call they'll say something different lol

 

[sasa1981]

Bet if you call they'll say something different lol

I will do that after work.

 

[Noctis905]

I will do that after work.

They hopefully won't but i think when you email it is more accurate than calling. Everytime i called it was something different but when i emailed they always said the week of the 23rd so fingers crossed you all get it asap.

 

[rsmin]

I ordered my ATT blue 128 on Aug 22, was told originally that I would get it the week of the 16th. Was checking every week with them and was told it will ship that week. I touched base with them on the 19th and was told that it will would now ship the week of the 30th. However, if you go to there site now, and put in an order of the same phone it says it will ship the week of the 23rd. That is either a lie to the customer or they better ship mine next week. I'm probably going to end up returning it to see what the OnePlue 6T looks like but hard for me to pass up the $450 they offered me for my Pixel 2XL.

Race4life, I ordered the very same version as you did on the 22nd. They kept changing the date on me as well. I tried to hold on due to the amount they were going to give me for my S7e but I gave up a little over a week ago and ordered the unlocked version from Amazon and sold my S7e on Swappa.
I don't have all the features as I would have on the ATT version but still love the phone and I didn't quite get the same amount for my phone on Swappa that I would at Samsung but thought with them running me around this way what would happen if I needed a repair or warranty exchange? Plus I got a better gift with Amazon than Samsung. Got the wireless duo charging pad and dex pad.. Could use them more than the headphones anyway. The phone I got from Amazon is perfect. Got it two days after I placed the order.

 

[Blues Fan]

Race4life, I ordered the very same version as you did on the 22nd. They kept changing the date on me as well. I tried to hold on due to the amount they were going to give me for my S7e but I gave up a little over a week ago and ordered the unlocked version from Amazon and sold my S7e on Swappa.
I don't have all the features as I would have on the ATT version but still love the phone and I didn't quite get the same amount for my phone on Swappa that I would at Samsung but thought with them running me around this way what would happen if I needed a repair or warranty exchange? Plus I got a better gift with Amazon than Samsung. Got the wireless duo charging pad and dex pad.. Could use them more than the headphones anyway. The phone I got from Amazon is perfect. Got it two days after I placed the order.

Did you consider just walking into ATT store and buying the phone? I'm just glad I got tmobile so I can buy unlocked. I think I'm using Amazon next time too. So far I've been okay rolling the dice ordering from Samsung but I'm sure that luck would end eventually LOL.

Only downside is you might get it a couple days later from Amazon but that's okay since the pre order gifts are better and if you have an issue they're better to deal with then samsung which is a nightmare to deal with.

B&H is a great option too. No sales tax.

It would be awesome if Amazon started carrying carrier phones.

 

[race4life]

Did you consider just walking into ATT store and buying the phone? I'm just glad I got tmobile so I can buy unlocked. I think I'm using Amazon next time too. So far I've been okay rolling the dice ordering from Samsung but I'm sure that luck would end eventually LOL.

Only downside is you might get it a couple days later from Amazon but that's okay since the pre order gifts are better and if you have an issue they're better to deal with then samsung which is a nightmare to deal with.

B&H is a great option too. No sales tax.

It would be awesome if Amazon started carrying carrier phones.

I have thought about getting it at att but they are not giving me $450 for my Pixel 2 XL. I wish I could switch to tmobile (bad service at my house) so I could use an unlocked phone and still get all the features. I don't want to spend high dollar on a phone and not be able to have all the features. I'll wait it out for a couple of weeks, if not the week of the 30th, I'll cancel and wait for something else. I did use the purple one for 10 days before I had to return it.

 

[CSMastodon]

Has anyone received any info on your delayed Note 9. I ordered 17Aug, Verizon 512 blue from samsung.com If anyone has received your phone and it is the same variant as mine I'd appreciate feedback. 33 days and counting. Agents only say to wait for a shipping email, really?

 

[AAThomas92]

Has anyone received any info on your delayed Note 9. I ordered 17Aug, Verizon 512 blue from samsung.com If anyone has received your phone and it is the same variant as mine I'd appreciate feedback. 33 days and counting. Agents only say to wait for a shipping email, really?

Nope, gave up calling Samsung. At this rate it looks like the new iPhone will come out before I get my pre ordered note; so much disappointment.

 

[race4life]

I just go the following email from Samsung and got all excited that my phone finally shipped. Nope, just tell me something that I already knew, that Samsung F'ed this launch up.

"WE HIT A SPEED BUMP

We know you’re excited to get your new Samsung Galaxy Note 9. Unfortunately, we’re experiencing higher than expected demand, due to which there is a delay in shipping out your order # XXXXXXXX. We are working hard to get your order shipped soon, and expect it will ship by Sep 29 2018.


Once your device ships, you will get a shipment confirmation email with the tracking information.

If you opted for expedited shipping, we will refund the shipping charges back to your account, within next 7 business days.

We value you as a loyal Samsung Customer and sincerely apologize for any inconvenience caused.

Please visit our My Orders Page where you can review and track the status of your order.

Samsung Customer Care"

 

[sooby77]

I've been following this thread quietly and patiently because I knew that when I ordered
(ATT 512GB Blue) on 08/20, I was told that it would ship around 09/23 (or was it 09/28?). I just received an email from Samsung that informed me my order will be delayed for more than 30 days. So I called to clarify - as in 30 days from NOW? Yep, that's the answer. They are just as frustrated because they thought it was going to be shipped on the 23rd too because that's what it said on their website. The rep said Samsung moved the date on them and they are stuck because they told people who called that day. FYI, it says 7-10 days on their website now.

I'm not in a hurry, so I will wait it out. Besides, who's going to give me $300 for my Note 5 trade-in?? Samsung did. So, I'll tough it out. My Note 5 is fine, until I try to use Google Maps. Then it lags like hell and it's stressful when you need to make split decision on a traffic situation. That's why I'm upgrading.

 

[BB_PP]

just ordered 512GB copper color.

 

[kct1975]

... My Note 5 is fine, until I try to use Google Maps. Then it lags like hell and it's stressful when you need to make split decision on a traffic situation. That's why I'm upgrading.

I am glad to hear that I am not the only person having problems with Google Maps on my Note 5.

I have a Note 5 myself, and I have been experiencing the same problem myself!

Sometimes Google Maps can't lock on to any GPS.

Also at times, on my Note 5, Google Maps can't seem to figure out where I am. One time I was using Google Maps on my Note 5 in Virginia, and Google Maps thought that I was somewhere in New York.

Similar to you, one of the main reasons I am upgrading to the Note 9 because I can't handle the problems with Google Maps and the GPS problems on my Note 5

 

[recDNA]

I'm very curious about this because you ordered the variant I want. I don't preorder so just waiting. I'm going to check out the iPhone XS Maxx 512 with an open mind.

Has anyone received any info on your delayed Note 9. I ordered 17Aug, Verizon 512 blue from samsung.com If anyone has received your phone and it is the same variant as mine I'd appreciate feedback. 33 days and counting. Agents only say to wait for a shipping email, really?

 

[KupKrazy]

I received the same email. "Speed bump".. At their rate of speed, I'm sure the bump was barely noticed. Frankly, I'm not amused Samsung finds it well enough to be light hearted about this.

I just go the following email from Samsung and got all excited that my phone finally shipped. Nope, just tell me something that I already knew, that Samsung F'ed this launch up.

"WE HIT A SPEED BUMP

We know you’re excited to get your new Samsung Galaxy Note 9. Unfortunately, we’re experiencing higher than expected demand, due to which there is a delay in shipping out your order # XXXXXXXX. We are working hard to get your order shipped soon, and expect it will ship by Sep 29 2018.


Once your device ships, you will get a shipment confirmation email with the tracking information.

If you opted for expedited shipping, we will refund the shipping charges back to your account, within next 7 business days.

We value you as a loyal Samsung Customer and sincerely apologize for any inconvenience caused.

Please visit our My Orders Page where you can review and track the status of your order.

Samsung Customer Care"

 

[sasa1981]

Just get of the phone with them apparently my unlocked blue 512 will be shipped by sept 23