Samsung giving money back

[SwitchBoardDj]

Call them again. They are giving me $150 as a courtesy. They tried to deny me for the same reason.

I asked to be connected with a supervisor. The rep was like, they're going to give you the same answer. I said how do you know..smh lol

Anyways, the supervisor got connected and said she couldn't do a price adjustment for the "Activate Today" price of $250 but she could do a Price adjustment for the "Activate Later" price and give me a $200 Price adjustment. I took that...lol.

The first rep made it so difficult

 

[ajrich#AC]

I just chatted and am getting $250 back to my original payment. I bought unlocked with trade in. Seems like if one says no you need to do the CSR roulette routine.

 

[Rose4uKY]

No. I did an outright purchase with a trade in.

That's what we did outright purchased is yours unlocked?

That's why I'm not getting a refund then since I carrier financed but guess I'll take the$200 promo code and get something else. Even though I really don't need anything.

Well I may have to check again cause I didn't carrier finance I bought out right. But maybe it if for unlocked he said something about carrier to me. I didn't screen shot the whole chat. It's it cause we ordered through them and had it activated to Verizon through them? That's all I can think of unless it's unlocked only.

 

[X1tymez]

I might got lucky

 

[bhatech]

Chat taking it's own sweet time, waiting for the agent for almost 30 minutes now

 

[Rose4uKY]

They told me they won't price match because they only price match Best Buy's "Activate Later" prices, not "Activate Today" prices.

Which I think is ridiculous...

Oh well maybe that's what they told me I just know they said something about carrier activation not financing and we bought outright.

 

[SwitchBoardDj]

Oh well maybe that's what they told me I just know they said something about carrier activation not financing and we bought outright.

Yup...they start talking about activation fees etc. That's when I said to just transfer me to a Supervisor.

 

[bhatech]

Giving me the run around, anyway they said they will forward the request to another team and they will get back to me vaia email.

Don't have high hopes but we will see

 

[J Dubbs]

Yup...they start talking about activation fees etc. That's when I said to just transfer me to a Supervisor.

Their job is to discourage you any way they can from pushing for a refund that is legally yours... the more people they stop from getting the price match, the more money they save. Only the folks who know how the game is played, and go directly to somebody above the reps who answer the phone, get what they legally deserve. I only speak a few words to the front line grunts unless they actually have the slightest clue as to what's going on.... I always jump to a supervisor. Then I politely let the supervisor know that I know exactly what's going on, and let's get this taken care of without any bs, and it gets handled.

That's why there's varying results going on here, it's about how well you know your rights, and how willing you are to push for them. There's a saying..."The Squeaky Wheel Gets Oiled"

 

[pags11]

Man, I just spent a half hour on live chat and the best I could do was a $50 code for a future purchase. Tried to share with them the Best Buy link but they kept sticking by the fact that my purchase was on 1/14 and that I was more than 15 days beyond the purchase date for their price match policy.

While I'm not particularly happy with this outcome, it is $50 more than I would have gotten had you all not notified me about this. So, thank you!

 

[X1tymez]

Man, I just spent a half hour on live chat and the best I could do was a $50 code for a future purchase. Tried to share with them the Best Buy link but they kept sticking by the fact that my purchase was on 1/14 and that I was more than 15 days beyond the purchase date for their price match policy.

While I'm not particularly happy with this outcome, it is $50 more than I would have gotten had you all not notified me about this. So, thank you!

This message is what they told me. Can't win them all. Let us know if someone got refund after 15 days.

 

[resn80101]

You rock man! Samsung issuing refund of $212 after supplying screenshot and Best Buy URL. Ultra was originally delivered 01/28 so I'm sitting at 16 days including today.

Thanks for posting this information.

 

[andee1517]

Before reaching out to Samsung, I wanted to ask folks that got the refund/credit, Samsung didn't mention anything about the trade-in value you would still be getting? I don't see that Best Buy is offering that anymore so even with the $200 discount, the Samsung deal is still better. Or am I missing something?

 

[philliplavelle]

You rock man! Samsung issuing refund of $212 after supplying screenshot and Best Buy URL. Ultra was originally delivered 01/28 so I'm sitting at 16 days including today.

Thanks for posting this information.

You're welcome dude.

 

[htcwon]

Thanks for posting this! It worked for me (unlocked not activated). To answer the question two posts above, the trade in did not come into play at all. This deal is too good to be true, but they were very friendly and helpful and promised it would go through. I did it on the phone since online chat wasn't working very well. I used to think the one thing Apple had over Samsung was customer service, but Android had better phones. Of late I've had so-so customer service from Apple for my wife's phone and great customer service from Samsung for mine.

 

[Rose4uKY]

Before reaching out to Samsung, I wanted to ask folks that got the refund/credit, Samsung didn't mention anything about the trade-in value you would still be getting? I don't see that Best Buy is offering that anymore so even with the $200 discount, the Samsung deal is still better. Or am I missing something?

I just looked last night Best Buy said 1179 now it says 1279 so now it's only $100 difference and not 200. Wasn't it 1179 last night if you bought out right at Best Buy 512 ultra Verizon? It says coming soon they must still be popular and you can't get one. So I need to be glad I have one.

I am doing a chat again and he said he already sees my 10% request being submitted and processed and then I'll hear from them soon. I said oh well I want to know why he told me he couldn't give me the $200 refund when my friend got it and I didn't do carrier financing I bought out right. he said in order to price match the very end and SKU has to be the exact match. And I said it was! But I guess I'll take the 10% it's better than nothing. And we did already get an extra $50 a piece plus I got an extra 25 and accessory coupon codes cuz of our phone being late.

Well now the chat guy says the SKU has to be a match and also the product should be in stock to avail the price match. Which of course now it's not in stock it says coming soon so I'm not dealing with it anymore. Those that got it that's great I think I've gotten enough credits and I love this phone so I guess I'm good. I just thought I would try.

 

[billyjoebob007]

Todays best buy price is $1,129.99

https://forums.androidcentral.com/e...%2F6441102.p%3FskuId%3D6441102&token=KhlKmfkb

I called samsung order help section, couldnt understand the limited english speaking person very well, didnt seem to know what he was doing, they said they need to look into the issue further and will call me back. I didnt receive my phone till feb 4th so i am still in the 14 day return window for samsungs price match guarantee.

Price Matching

Samsung Direct Support Price Matching
Search
Do you price match?
Price matching is available* if the item is:

Identical.
In stock.
Sold and shipped by an eligible retailer.
*One price match per order. You must provide the URL of the lower-priced product. Restrictions apply.

 

[billyjoebob007]

BooM, Yatzee ! So after calling the order help center and getting no where i contacted through chat And they matched the best buy price, so im getting $230 back !











......

 

[PortablePete]

I got the full $250 back. It wasn't easy but I documented everything beforehand. Used chat and laid it all out. 512 gig unlocked paid in full so I qualified for the 250.

 

[pags11]

Well, I decided to call in vs. the chat I tried last night. Got what I feel was a reasonable customer service rep. He walked me through the process of requesting the price match credit, including sending me an email where I replied with a screenshot of Best Buy deal. I also included the URL to the deal on the Best Buy website.

He put in a request for a $200 refund/credit back to my card as I paid $1249.99 for the 256 S21 Ultra and Best Buy is selling it today for $1049.99. I didn't try to haggle over the extra $50 for the "activate now" price, especially since I'm supposed to have a $50 code being emailed to me at some point the next couple of days.

IF this goes through and gets approved I will be very happy. Fingers crossed.