Screen goes blank during calls

[Morty2264]

I have yet to experience this - I can tap the screen to get to the call screen.

 

[Lilybell2]

I have yet to experience this - I can tap the screen to get to the call screen.

That's good, Morty. It's something you don't want to experience. Very annoying, a real PITA.

 

[Morty2264]

That's good, Morty. It's something you don't want to experience. Very annoying, a real PITA.

I'm sure! Especially when you're in the middle of a call (which is important in and of itself) and need to put them on hold, speaker, etc.

 

[Kizzy Catwoman]

I'm sure! Especially when you're in the middle of a call (which is important in and of itself) and need to put them on hold, speaker, etc.

That was my issue. The phone completely locked out. Annoying to say the least

 

[Mike Dee]

I'm sure! Especially when you're in the middle of a call (which is important in and of itself) and need to put them on hold, speaker, etc.

Or to take a picture of a cat

 

[Morty2264]

Or to take a picture of a cat

LOOOOL that, too.

 

[Lilybell2]

Cat pictures are very important!

 

[Morty2264]

That was my issue. The phone completely locked out. Annoying to say the least

I'm sure! Does the issue still persist; or is it happening every once in a while?

 

[Kizzy Catwoman]

I'm sure! Does the issue still persist; or is it happening every once in a while?

It seems to be quite random. Not had it since I complained tbh.

Or to take a picture of a cat

Cat pictures is the main reason I have a Pixel 2 XL!!

 

[Morty2264]

It seems to be quite random. Not had it since I complained tbh.

That's great to read!

 

[Morty2264]

Cat pictures is the main reason I have a Pixel 2 XL!!

LOOL same with my Pixel 2.

 

[Kizzy Catwoman]

Apparently it is a known bug

The Register: Google says Pixel 2's narcoleptic display is being fixed in June update.
https://www.theregister.co.uk/2018/06/18/pixel_2_call_display_narcolepsy/

 

[Lilybell2]

Apparently it is a known bug

The Register: Google says Pixel 2's narcoleptic display is being fixed in June update.
https://www.theregister.co.uk/2018/06/18/pixel_2_call_display_narcolepsy/

Actually, in your particular case, as evidenced by the fact that your proximity sensor tested normal, and was capable of functioning normally, the issue was indeed attributable to the bug. However, in the majority of cases where the screen goes black and stays black even after the call has ended, it's because the proximity sensor is either faulty or it's being blocked by something. That's why testing with AndroSensor or a similar app is important in sorting out the cause of the problem.

 

[Morty2264]

Apparently it is a known bug

The Register: Google says Pixel 2's narcoleptic display is being fixed in June update.
https://www.theregister.co.uk/2018/06/18/pixel_2_call_display_narcolepsy/

Oh wow! That's too bad.

 

[Susan Horr]

My screen goes blank during calls too. Started with the Pie update. Sensor is fine. No screen protector or case.

 

[GSDer]

My screen goes blank during calls too. Started with the Pie update. Sensor is fine. No screen protector or case.

Does this also happen in Safe mode?

 

[Shante Hawkins]

This has only been happening since last update. So I know their connected.

 

[ed macsmith]

This has only been happening since last update. So I know their connected.

Yep, same for me, only happened since pie update and unbelievably frustrating bc it basically disables my phone when I take or make a call. Impossible to make a call with a business that requires you to make selections with your keypad.

 

[hallux]

It sounds like you have a "stuck" proximity sensor. Grab an app that can display the sensor status (I use Elixir2) and see if the sensor is detecting object presence when there isn't any.

Once that's determined, if it is detecting objects, I can't say how to fix it, but you at least know where the problem is. You could try it in safe mode to see if maybe an app is causing it.

 

[ShunckWugga]

More of a quick temporary fix but, this started happening to me on my pixel 2xl, I double tapped the power and pulled up my camera, everything went back to normal. Until the next call that is, but it's a work around till it's fixed. I hope this helps.