As you know, over the past 24 hours we’ve been posting on the delayed launch of the HTC EVO 4G LTE.
as of 4:45PM, we are able to report:
- ‘Pick and Pack’ has now been completed on ALL pre-orders, therefore cancellation of orders is no longer possible.
- HTC has a judicial hearing scheduled this week, and we should have clearance to ship shortly thereafter.
- Unofficially, we should be shipping no later than the first of next week, likely sooner.
This is a very fluid situation, and we’ll be updating throughout the evening as more is learned. Obviously a date can’t be confirmed until the judicial review, however, internally the anticipation is a very quick resolution.
Previously:
Why you can’t cancel your order / Full Launch Delay HTC EVO 4G LTE
Here’s the official responses you’ll get from care:
Q: Can I cancel my pre-order?
A: We can‘t cancel the pre-order at this time. Please wait for your shipment to be delivered. At that time you can either refuse deliver or call us for a return kit.
Q: What do I do if the customer still insists on canceling their pre-order?
A: Tell the customer we will try to have the shipment returned at the warehouse when shipping starts.
We are asking our Back-Office Escalations team to keep a track cancelation requests so that Return-to-Sender requests can be processed when ASNs begin processing.
If the RTS is unsuccessful we will have to arrange a call back to revert to an RMA with the customer.
Q: When will HTC EVO 4G LTE be available to consumers?
A: We can’t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible. Educate the customer to chek the HTC EVO LTE microsite (
HTC EVO 4G LTE is now available for pre-order) for the availability date.