Speaker phone not working.

[larry1014]

Yesterday all of a sudden the speaker phone stopped working on my Ultra. Checked all sound settings, rebooted with no luck. Anyone ever heard of something like this? Thanks.

 

[B. Diddy]

Do you mean that the call audio doesn't play over the main speaker, or that the other party can't hear you? Have you tried it in Safe Mode?

 

[larry1014]

The other party can hear fine. When I hit the speaker icon the sound is the same both clicked and not clicked. Havn't tried safe boot yet. Edit: Tried safe mode, same thing.

 

[mustang7757]

Try in device care diagnostic it can test your microphone , speaker etc..

 

[larry1014]

I tried speakers and mic test and passed.

 

[mustang7757]

Ok so while on speaker you can't hear the other party?

 

[B. Diddy]

Hmm -- so when you toggle on Speakerphone, the sound is still only coming through the earpiece speaker?

 

[larry1014]

Hmm -- so when you toggle on Speakerphone, the sound is still only coming through the earpiece speaker?

Yes

 

[larry1014]

Ok so while on speaker you can't hear the other party?

Yes I can but the same both ways thru the speaker, no speaker phone.

 

[mustang7757]

Yes I can but the same both ways thru the speaker, no speaker phone.

Try these things out see if anything got out of whack

Go to settings>general management>reset>reset settings

Settings>apps>3 dots upper right corner tap>reset app preference

Let us know after this

 

[larry1014]

Try these things out see if anything got out of whack

Go to settings>general management>reset>reset settings

Settings>apps>3 dots upper right corner tap>reset app preference

Let us know after this

Will doing that mess up much in the phone?

 

[mustang7757]

Will doing that mess up much in the phone?

No
Resetting app preference will enable any disabled apps and custom settings u done to stock

 

[larry1014]

Ok Thank you.

 

[mustang7757]

If still happening after that you'll have to try factory reset

Sent from my SM-F936U1 using AC Forums mobile app

 

[mustang7757]

Hello,
Try to update your Samsung phone to the latest version and check if it’s working normally or not. Check the issue in safe mode. Reset app preferences. Reset All Settings. Perform a factory reset.

Yeah lot of those suggestions have been mentioned.

Sent from my SM-F721U1 using Tapatalk

 

[ambertaylor]

Yesterday all of a sudden the speaker phone stopped working on my Ultra. Checked all sound settings, rebooted with no luck. Anyone ever heard of something like this? Thanks.

There could be several reasons for this issue: perhaps water got into your phone, in which case you can remove it by playing specific tones. Alternatively, there could be a short circuit in your phone.

 

[mustang7757]

There could be several reasons for this issue: perhaps water got into your phone, in which case you can remove it by playing specific tones. Alternatively, there could be a short circuit in your phone.

Welcome to AC!

Definitely could be a hardware issue