Stay away from this phone

[Gator352]

Point Jerry was making was don't bash HTC since they will do it for free. Going to make a thread, title it to target the proper audience.

Sprint is charging me for something HTC will do for free.


Sent from my Nexus 7 using AC Forums mobile app

But the warranty lies with HTC not Sprint. I will say that that there should be at least a 60 warranty for problems that occur (not of owners doing) to replace or fix a defect right in the store. But they don't. No carrier does. If they do replace, they are going above and beyond their policy, especially if it's out of the 14 day window. So the OP CAN get his phone fixed....for free....but he chose to get a phone now for 50 bucks instead of waiting. That's not Sprints fault.

 

[Paul627g]

But the warranty lies with HTC not Sprint. I will say that that there should be at least a 60 warranty for problems that occur (not of owners doing) to replace or fix a defect right in the store. But they don't. No carrier does. If they do replace, they are going above and beyond their policy, especially if it's out of the 14 day window. So the OP CAN get his phone fixed....for free....but he chose to get a phone now for 50 bucks instead of waiting. That's not Sprints fault.

Yes exactly the warranty lies within HTC hands. They offer to fix it for free but unfortunately that comes at a inconvenience of losing your phone for a short period of time.

Carrier stores or authorized resellers like 3rd party carrier stores from my understanding have to be held accountable for the stock of devices they have on hand so that is why they aren't handing out free, new replacements to everyone coming in with a defective phone. They have to then have a reason for replacing a defective device with new stock and justify the cost they now won't make on that product which I'm sure is dealt with but a paper trail I'm sure...

Not to say it doesn't happen because it does on occasion you get a friendly store manager that takes the risk and hands you a brand new phone, no questions asked but that is far and few between.

I know having the carrier or store warranty sucks but its almost a given in this day and age with the mass production of devices and the daily torture some devices are subjected to. Production lines have errors and defective units slip by. I hate throwing money out the door to but the few times I have needed to have a phone warrantied at my local Sprint store is been almost pain free and turn around in 48 hours normally. Even my local store has offered a loaner dumb phone or something to get by for that time period.

So I can't say I blame the OEM because they are offering the warranty and the carrier has their terms which is 14 day window usually. Anything more is at cost to the carrier to then turn around and try to recoup from the customer or OEM outside of the standard policy.

So bottom line of carrier says $50/$100/$150 for replacement because you have no warranty outside of standard factory then that is the way it goes... Like it or not. Hate them, not the item OEM.



Sent from my Galaxy Nexus using AC Forums mobile app

 

[freddyttt]

BS. If it is under a year old, replacement is free and instantaneous. Warranty.

Posted via Android Central App

Agreed,,, Iv replaced a few phones on VZW with-in a year.

 

[Gary Friderichsohn]

There is something called implied warranty of merchantability. If the phone stops working the day after you buy it, you take it to where you bought it and receive another. Instantly. It just depends on how much you know or how far you are willing push it.

 

[Gator352]

Yes exactly the warranty lies within HTC hands. They offer to fix it for free but unfortunately that comes at a inconvenience of losing your phone for a short period of time.

Carrier stores or authorized resellers like 3rd party carrier stores from my understanding have to be held accountable for the stock of devices they have on hand so that is why they aren't handing out free, new replacements to everyone coming in with a defective phone. They have to then have a reason for replacing a defective device with new stock and justify the cost they now won't make on that product which I'm sure is dealt with but a paper trail I'm sure...

Not to say it doesn't happen because it does on occasion you get a friendly store manager that takes the risk and hands you a brand new phone, no questions asked but that is far and few between.

I know having the carrier or store warranty sucks but its almost a given in this day and age with the mass production of devices and the daily torture some devices are subjected to. Production lines have errors and defective units slip by. I hate throwing money out the door to but the few times I have needed to have a phone warrantied at my local Sprint store is been almost pain free and turn around in 48 hours normally. Even my local store has offered a loaner dumb phone or something to get by for that time period.

So I can't say I blame the OEM because they are offering the warranty and the carrier has their terms which is 14 day window usually. Anything more is at cost to the carrier to then turn around and try to recoup from the customer or OEM outside of the standard policy.

So bottom line of carrier says $50/$100/$150 for replacement because you have no warranty outside of standard factory then that is the way it goes... Like it or not. Hate them, not the item OEM.



Sent from my Galaxy Nexus using AC Forums mobile app

My point exactly!

You can't blame the OEM in this instance. I never implied that. I'm just stating that you can't blame Sprint either. Sprints policies have been in place (with minor tweaks here and there) for years now stating its return/refund/warranty process. If a person doesn't like it, they are free to move along. If they do, or don't care then when signing the contract they've accepted those terms outlined. I don't like all of Sprint's policies but I accept them. And yes, I read all my contracts! So by stating "Sprint is charging me for something HTC will do for free" is technically correct but a misnomer. Sprints guidelines are clearly stated and HTC's policy on warranty is clearly stated. By that statement, it's implying that since HTC offers to fix or replace a phone for one year under warranty so Sprint should do the same.

Why are we arguing??

 

[Dreamliner330]

Loved this phone till top speaker started to crackle. Bought it 2 months ago and now I have to pay $50 to get a new phone replaced. It's under warranty and HTC says I need to send in the phone for repairs that takes 10 days. This is my business phone and HTC told me to just use a different phone while it's fixed. I guess everyone else has a spare phone around? After talking to a sprint store rep this blown speaker is starting to become a more frequent problem on this phone. Unless u buy insurance be prepared to shell out 50 every time your phone speaker blows.

Why would Sprint not just swap this in store?

Go to corporate store with service center, 10 minutes later, new phone.

 

[kostnkost]

9 posts = Troll

 

[benhmadison]

Loved this phone till top speaker started to crackle. Bought it 2 months ago and now I have to pay $50 to get a new phone replaced. It's under warranty and HTC says I need to send in the phone for repairs that takes 10 days. This is my business phone and HTC told me to just use a different phone while it's fixed. I guess everyone else has a spare phone around? After talking to a sprint store rep this blown speaker is starting to become a more frequent problem on this phone. Unless u buy insurance be prepared to shell out 50 every time your phone speaker blows.

Generally, in order for the carrier to swap it out through the warranty at no cost you need to have carrier insurance on the device. If you choose not to get carrier insurance on the device then you shouldn't be surprised that you would have to send the device off to HTC to be repaired/replaced. You really have nothing to complain about since you refused to purchase carrier insurance on the device. You had to have known the manufacturers one year warranty would lie with HTC and not Sprint. I understand this is not something that should require insurance like liquid damage or a cracked screen but at the same time 50 bucks for them to replace it is more than fair. As far as staying away from the phone you must not understand that electronics (regardless of the manufacturer) are pumped out in mass amounts and from time to time they are defective.

 

[Dreamliner330]

Generally, in order for the carrier to swap it out through the warranty at no cost you need to have carrier insurance on the device. If you choose not to get carrier insurance on the device then you shouldn't be surprised that you would have to send the device off to HTC to be repaired/replaced. You really have nothing to complain about since you refused to purchase carrier insurance on the device. You had to have known the manufacturers one year warranty would lie with HTC and not Sprint. I understand this is not something that should require insurance like liquid damage or a cracked screen but at the same time 50 bucks for them to replace it is more than fair. As far as staying away from the phone you must not understand that electronics (regardless of the manufacturer) are pumped out in mass amounts and from time to time they are defective.

I never buy insurance and have never had issue swapping the device out in store, but I usually just call support and have a replacement mailed out.

It's a manufacturer defect, the carrier is the Point of Sale and handles device support. They swap phones under warranty all the time.

I'd lose it if I ever had to send my device off for repair. You can walk into an Apple store and walk out with a working device; carriers facilitate this function for Android devices, even upgrading old ones for free.

 

[benhmadison]

I never buy insurance and have never had issue swapping the device out in store, but I usually just call support and have a replacement mailed out.

It's a manufacturer defect, the carrier is the Point of Sale and handles device support. They swap phones under warranty all the time.

I'd lose it if I ever had to send my device off for repair. You can walk into an Apple store and walk out with a working device; carriers facilitate this function for Android devices, even upgrading old ones for free.

It depends on the carrier. I currently have AT&T and your are right, if the device is a manufactures defect they will send me a replacement and allow me to send the old one back. When I was a service tech at Sprint, we required the customer have carrier insurance or there was a 50 dollar fee to swap the device. The customer also had the option of going through the manufacturer but would have to send the device off. It's basically a 50 dollar fee to not have to mess with the hassle of being without a device.

 

[Dreamliner330]

It depends on the carrier. I currently have AT&T and your are right, if the device is a manufactures defect they will send me a replacement and allow me to send the old one back. When I was a service tech at Sprint, we required the customer have carrier insurance or there was a 50 dollar fee to swap the device. The customer also had the option of going through the manufacturer but would have to send the device off. It's basically a 50 dollar fee to not have to mess with the hassle of being without a device.

I think this fee was $35 when I was with Sprint. Either way, I always called support on the phone and have them waive this fee, I argued that it was a manufacture defect and they had no right to charge a fee that the manufacturer was reimbursing anyway.

 

[benhmadison]

I think this fee was $35 when I was with Sprint. Either way, I always called support on the phone and have them waive this fee, I argued that it was a manufacture defect and they had no right to charge a fee that the manufacturer was reimbursing anyway.

I didn't even think of that. The OP should try that.

 

[chrisxpierce]

No issues here, 3 months old.

Sent from my HTC One using AC Forums mobile app

 

[Cool Jeff]

All HTC One will have crackling speakers if using CM based roms or even music apps that have their own equalizers like the ported Sony Walkman app.On stock music app there are not a single problem with the speakers.
Are you sure you you didn't use any CM rom or special music app?

 

[GadgetGator]

I never buy insurance and have never had issue swapping the device out in store, but I usually just call support and have a replacement mailed out.

It's a manufacturer defect, the carrier is the Point of Sale and handles device support. They swap phones under warranty all the time.

I'd lose it if I ever had to send my device off for repair. You can walk into an Apple store and walk out with a working device; carriers facilitate this function for Android devices, even upgrading old ones for free.

Not only that, but you can walk in and get a replacement for all kinds of stuff in the world of retail. i wouldn't expect them to swap something out forever, but it can only benefit the carrier for them to have a happy customer. Why would you want to make your customer upset over something they have not had very long? Why should the customer have to incur additional expense in either money or time for a defect that was not their fault? Why would you put yourself into a situation where they tell all their friends and family that you ripped them off in some way? Why would you want your customer to have no service while they shipped their phone somewhere? None of it is customer or service oriented, which like it or not, is the business they are in: SERVICE.

The phone carriers need to act more like the service business they are, instead of like some shady stereo/electronics retailer from the old days, and in some places, the current day still.

 

[Dreamliner330]

I will admit that this phone does make me nervous. Every HTC I've owned has had a dead pixel, or button light leak.

It sounds like Mic Failure is pretty common, the I heard if another common issue and now the OP having speaker issues.

 

[ajarnfalang]

I will admit that this phone does make me nervous. Every HTC I've owned has had a dead pixel, or button light leak.

It sounds like Mic Failure is pretty common, the I heard if another common issue and now the OP having speaker issues.

I am waiting for the Butterfly S, but; I just don't trust HTC. My friend bought the One X. Could only get wifi while squeezing the phone.

 

[metle_geek]

I am surprised, but it is Sprint policy. The $50 fee isn't an htc issue though, since it is a sprint charge. Most manufacturer require you to send in the device first, it should be in the warranty brochure that came with the phone. Admittedly, Sprint policy kinda sucks but just remember that the warranty is with htc, not Sprint. Sprint does offer replacement phones, but is not legally obligated to do so, as is true of all carriers. As such, carriers can set up whatever policy and charge whatever they want.

Anyway from Sprint website :

" If you're not enrolled in Total Equipment Protection (TEP), repairing your device may cost $50.00 for mechanical/electrical failure or wear and tear."


http://support.sprint.com/support/a...otection/1fe744da-e981-4bcd-988d-a35610d5b042

Sent from my Verizon Samsung Galaxy Note II via Tapatalk 4

The moral is just get insurance and it cost what 5 dollars a month and helps when you need it

Sent from my HTC One X+ using AC Forums mobile app

 

[wanted198]

This is sounding pretty bad to be honest... I like the HTC One and believe it's the best android at the moment (for me at least), but with these problems like these I might have to get an S4 instead.

 

[Dreamliner330]

This is sounding pretty bad to be honest... I like the HTC One and believe it's the best android at the moment (for me at least), but with these problems like these I might have to get an S4 instead.

I'd take a Droid Ultra/MAXX before an S4...or wait for that G2.