Still have missing memory? Only 2GB

[lindros2#AC]

And just to quantify my comment above - I *have* dealt with the likes of HTC, Huawei, and others. They are very difficult to communicate with, and their denial of issues like this has put them in bad cahoots with the US Federal Government (see: blocking Huawei network gear deals).

As a consumer, our *only* method of recourse is with VZW.

 

[jcastag]

I understand your point on this, and do agree to a point. VZW is just my first step. But I also feel that VZW giving misleading info by saying it will be fixed in a software update, or that the OS and apps take up the "missing" 4+GB makes them accountable to get the correct answer to this issue.

I am sure in the end we will never know the truth, and the phone really only has 4GB, but like I said, VZW HAD to know this at some point BEFORE it went on sale.

 

[SHO95#AC]

And just to quantify my comment above - I *have* dealt with the likes of HTC, Huawei, and others. They are very difficult to communicate with, and their denial of issues like this has put them in bad cahoots with the US Federal Government (see: blocking Huawei network gear deals).

As a consumer, our *only* method of recourse is with VZW.

Again Verizon will push it back to HTC which allows them to clean their hand. Trust me I don't like it either but that's how is goes.

 

[lindros2#AC]

Again Verizon will push it back to HTC which allows them to clean their hand. Trust me I don't like it either but that's how is goes.

In 20 years of Verizon Wireless (previously Bell Atlantic Mobile) service, I've only been "pushed back to the vendor" once.

That was with RIM on my previous BlackBerry Bold 9650 when the GPS sensor went haywire. RIM was useless - junior-level offshore (or onshore in their case - Alberta, CA) people who read from a knowledgebase.

Other than that, time after time, on device after device, Verizon has taken all of the responsibility (on Motorola, Samsung, RIM, and many other device manufacturers).

 

[loganthomas51]

Or complaing about it to VZW, you will just be wasting your time, it is what it is.

 

[lindros2#AC]

So returning it and telling them to f- off and go to AT&T with the Motorola Atrix is the better move?

 

[willis936]

Put down your pitchforks and torches. You won't be solving any problems by making a stink our even by sending angry emails. If it makes you feel better knock yourself out but trust me it gets tired and when you think about what the endgame is of all of this then you realize it's not really anything worth getting too worked up about.

-stock HTC Thunderbolt tapatalk

 

[SHO95#AC]

In 20 years of Verizon Wireless (previously Bell Atlantic Mobile) service, I've only been "pushed back to the vendor" once.

That was with RIM on my previous BlackBerry Bold 9650 when the GPS sensor went haywire. RIM was useless - junior-level offshore (or onshore in their case - Alberta, CA) people who read from a knowledgebase.

Other than that, time after time, on device after device, Verizon has taken all of the responsibility (on Motorola, Samsung, RIM, and many other device manufacturers).

Don't forget that it was also AirTouch. the point I'm trying to make is when was the last time you had Verizon do A mass recalled which made all stock and customer in hand phones be returned.

 

[Edwill86]

I dont agree with the misrepresentation of the available memory, but you know the phone is awesome and I would have gotten it even if they advertised it with the correct specs.

 

[wuxbustah8]

Is this the type of flaw that could get you out of contract? I've been looking for one.

 

[GoldLeader]

This kind of sucks. I noticed this the first day I had the phone. Wish they had been more forthcoming with the real world capabilities of the phone. Finding 70% less storage than claimed totally disappoints the customer.

Sad thing is that all the online media still believes there's 8 GB available, and is using it to compare other phone models against. I suppose that one tactic to lure customers away from the competition is to claim hardware specs that are bogus.

For now 2.6 GB is enough for me for apps, but who knows 6 to 9 months down the road.
I love the Bolt, but it's a little insulting that phones released a year ago have nearly triple the internal storage available than this "superphone". That's a huge step backwards.

 

[GoldLeader]

Decided to read a little about eMMC memory. Found an interesting technical document.

Hybrid Flash Memory Gaining Traction For Handheld Applications

Apparently different partitions can have different densities. Supposedly this can increase the number of times flash memory can be modified, which is referred to as endurance.
If this is why the usable memory is less than the physical amount present, then I suppose that I'd prefer for the device to last longer instead of having the flash wear out from being written too many times.

In an eMMC4.4 device, the designer can completely control how much density to configure in an enhanced (SLC) mode, and how much in MLC mode. The SLC area and MLC area of the device can be specified with sharply different reliability and performance numbers. For example, while the SLC area may offer an endurance specification of up to 50,000 write cycles, the MLC area may offer less than 10,000 cycles. Hence, the SLC area can be used to store code that requires more reliability and speed, or data that is frequently updated, and the MLC area can be used for user data and general read-only code like that for the OS, which does not require a high endurance number.

 

[jcastag]

i have heard this too, but in the end they still list it as 8gb, it should be listed as 4gb.

like i said this is not an issue to me, BUT it is very misleading to customers, and is a flat out misrepresentation of the product!!!

 

[lindros2#AC]

Don't forget that it was also AirTouch. the point I'm trying to make is when was the last time you had Verizon do A mass recalled which made all stock and customer in hand phones be returned.

Um... BlackBerry Tour 9630.

Was swapped for Bold 9650 in July, 2010.

This was a "silent" recall - given only to people who complained about the trackball or other issues.

 

[steelcurtain11]

They might not be able to fix anything for us now, but with enough complaining we can at least make it so they at least don't mis-advertise in the future about this stuff.VZW is the place to go, you paid them the money for the phone and you're tied in a contract with them. With enough pressure from us then they'll talk to HTC.

 

[lindros2#AC]

update from me - called VZW tech support today.

They conferenced me in with HTC.

HTC is "aware" of the memory problem (from what I inferred, it can cause phones with a lot of apps to slow down or freeze).

This is priority #2. Battery life is #1.

 

[willis936]

Priority #1 better be my skype, netflix, and gingerbread sense 2.1

-stock HTC Thunderbolt tapatalk

 

[tekhna]

update from me - called VZW tech support today.

They conferenced me in with HTC.

HTC is "aware" of the memory problem (from what I inferred, it can cause phones with a lot of apps to slow down or freeze).

This is priority #2. Battery life is #1.

They can't really fix it though, not without wiping phones. If I understand correctly.

 

[mykpfsu]

I followed a thread on the HTC site's support forum (which is not actually moderated by HTC) and we came to the conclusion that it's a 4 gigabyte SLC eMMC. Conventional eMMC in phones nowadays is MLC which packs more memory into the same area but is less reliable. It's still much more reliable and shock resilient than disks but SLC has half the memory, twice the read/write performance, and roughly ten times more reliable than MLC.

I don't know why they told you a fix was coming but they're wrong. This is a hardware thing, not a software thing. If they did in fact separated it into two partitions and just did some sort of RAID set up they would have advertised it and if there is a software fix it will wipe all of your internal memory. The actual spec sheet says 4GB eMMC while HTC and Verizon and every other source says it's 8GB. They made a big mistake and so far have done a decent job of keeping it quiet (or people really just don't care that much) but one thing's for sure: if you're looking for more internal memory you won't be finding it:

spec sheet: http://developer.verizon.com/downloads/OEM_PDF/HTC_Thunderbolt.pdf

HTC thread (worth a look over, lots of good sources there even if some posters got a little eccentric): Almost 70% of Internal Memory is Missing. - HTC Thunderbolt (Verizon) - Android Forums - HTC Community

Problem is your own thread link shows that the phone does have 8GB internal. Also your developer link shows th4 4GB you are talking about, but then says the user pool is 1.41 and not the 2+ internal while also listing removeable memory at 16gb and not 32gb.

 

[willis936]

You don't have to take my word for it. Check out the sources linked in the thread. Consensus right now is that it's 4 gigs internal due to SLC configuration (not something that can be changed). If new information arises that disproves that then I'll accept it but until then it's considered 4 gigs internal.

What you're referring to is first page stuff. There's a better post on page 2 and a even better ones on 3 and 4. Knowledge is power.

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