"unfortunately contacts has stopped working" -- grrr

[Killadk200 Gaming]

Turn off VOLTE...works for rooted note 3...follow me on insta "after_fx" lol

Thanks so much bro it FINALLY WORKS

 

[mohoosier]

[link removed by mod]


I've tried everything...yes, everything. My phone is a month old, S6 Edge...Multiple factory resets, clear partition, clear cache, deleting/disabling rogue apps, several chat sessions with both Verizon and Samsung reps, uninstalling updates, disabling Google+, changing time format, etc, etc, etc.

Ran across the link above while chatting with a Verizon rep...IT WORKED! I deleted all of my Visual Voice Mail, but wish I would have deleted them one at a time and tried for the error after each. Not sure if this is a problem with Visual Voice Mail, Voice Mail, Contacts, or one particular voice mail that Contacts has a problem with. Don't really care at this point because I was turning this phone back in for an iPhone 6s in a couple of hours.

Hope this helps someone else with this unbelievably annoying error and malfunction...

 

[Leann Raya]

[link removed by mod]


I've tried everything...yes, everything. My phone is a month old, S6 Edge...Multiple factory resets, clear partition, clear cache, deleting/disabling rogue apps, several chat sessions with both Verizon and Samsung reps, uninstalling updates, disabling Google+, changing time format, etc, etc, etc.

Ran across the link above while chatting with a Verizon rep...IT WORKED! I deleted all of my Visual Voice Mail, but wish I would have deleted them one at a time and tried for the error after each. Not sure if this is a problem with Visual Voice Mail, Voice Mail, Contacts, or one particular voice mail that Contacts has a problem with. Don't really care at this point because I was turning this phone back in for an iPhone 6s in a couple of hours.

Hope this helps someone else with this unbelievably annoying error and malfunction...

I just deleted all my visual voicemails and no more crashing! Thanks!

 

[wesyates]

******* PLEASE READ, POSSIBLE ROOT CAUSE ********

Regarding this issue: Unfortunately contacts has stopped working

If you are getting this message/notification, please check the Application Manager>All>Phone and see if there are multiple instances of the Phone app. Then check the details to see if they are the exact same version. This issue seems to be present after the Lollipop upgrade over multiple phone manufacturers/models.

I have a suspicion that the Lollipop upgrade may be producing multiple instances of the Phone app that is causing this issue. I have no fix at this point short of reimage/repair (based on carrier).

If you can verify that you have multiple instances of the Phone app in Application Manager, please reply to this thread.

Thank you.

 

[etick3t]

This fixed mine as well! Thank you!

[link removed by mod]


I've tried everything...yes, everything. My phone is a month old, S6 Edge...Multiple factory resets, clear partition, clear cache, deleting/disabling rogue apps, several chat sessions with both Verizon and Samsung reps, uninstalling updates, disabling Google+, changing time format, etc, etc, etc.

Ran across the link above while chatting with a Verizon rep...IT WORKED! I deleted all of my Visual Voice Mail, but wish I would have deleted them one at a time and tried for the error after each. Not sure if this is a problem with Visual Voice Mail, Voice Mail, Contacts, or one particular voice mail that Contacts has a problem with. Don't really care at this point because I was turning this phone back in for an iPhone 6s in a couple of hours.

Hope this helps someone else with this unbelievably annoying error and malfunction...

 

[jmanks621]

******* PLEASE READ, POSSIBLE ROOT CAUSE ********

Regarding this issue: Unfortunately contacts has stopped working

If you are getting this message/notification, please check the Application Manager>All>Phone and see if there are multiple instances of the Phone app. Then check the details to see if they are the exact same version. This issue seems to be present after the Lollipop upgrade over multiple phone manufacturers/models.

I have a suspicion that the Lollipop upgrade may be producing multiple instances of the Phone app that is causing this issue. I have no fix at this point short of reimage/repair (based on carrier).

If you can verify that you have multiple instances of the Phone app in Application Manager, please reply to this thread.

Thank you.

I went from 59% total storage usage to 81% overnight on my S5 and my contacts wouldn't load at all, just kept saying updating. I've been trying to fix it all day. I tried the dialing *#9900# deleting the dumpstate/logcat. I did the the holding Power, Volume Up and Home buttons and wiping the cache partition. It wasn't until i was reading the earlier parts of this thread that i realized i needed to look at my Contacts Storage and the Phone app.
I had 3 instances of Phone, 2 with the Phone Symbol and another with an Android symbol. My Contacts Storage was at 5.61 GB!!!!!!!! I don't have any contacts saved to my phone, they're either in Google or my Samsung account, so i just did a Clear Data. So far, so good. My Contacts Storage is back down to less than 10 MB but I still have 3 Phone apps. Not going to mess with that until something else happens.

 

[Gunny94]

In the App manager clear the cache for contacts. Do not clear "data"

Yep. Always fixes my annoying issue since I bought it

Also if this doesn't work, do a cache partition clean.. Last time cleaning the above cache didn't work and tried cache partition and fixed it ( I know its odd but worked)

 

[westoz60]

Upgraded to lollipop a month ago, problem has gone away completely

 

[Rodger Alley]

Sounds stupid. But I have searched high and low. I have a Verizon Galaxy Note 3. It was my freaking voicemails. Deleted some and it worked great.

 

[W_C_B]

Don't discount what you just tried! It may indeed be the solution to the problem!! First, about my situation. I have a Samsung Galaxy S5, Verizon, not rooted, and I had never seen this "contacts has stopped working" message until yesterday afternoon. After doing some web searching to find the possible cause of the problem I happened to find this site and I had been working my way through all the suggested "fixes" with no success - until i read your post about deleting some voicemails. I went in and deleted my most recent Visual Voicemail, which was from a number that I'd never seen before. I thought it was weird that only the area code got logged in my recent history, but the voicemail showed that it was a legitimate call from a number that shouldn't be blocked. I deleted that potentially problematic voicemail, re-booted my phone, and voila - the contacts stopped working message has not appeared since - and I've accessed my phone contacts and recent history both from the "phone" icon and the "contacts" icon, with no issues. So, success for an hour or so. We'll see after a few days if the problem stays gone or comes back. I will report back in a few days. I wonder if we've uncovered a subtle Android-Samsung bug that may be related to the data stored locally in the Visual Voicemail cache?

BTW - In response to the other poster, I DO have multiple instantiations of the Phone app on my phone, and they do all have the same version number, but as I noted above that doesn't appear to be causing me any problem now that I've gotten rid of the offending visual voicemail.

 

[JahBabee]

I just started having this issue this morning. Software updated a few weeks ago. I have disabled google+, cleared cache for contacts and I still cannot dial a number, I can call my contacts but once I open the phone and start dialing I get the "unfortunately, contacts have stopped".

Sprint Samsung Note 3
Software version: N900PVPUE0H1
Android version: 5.0
Kernel version: 3.4.0-4453878

I do have 3 instances of the phone app running and they all are the exact same version - N900PVPUE0H1, I have not done a factory reset and at this point I really don't want to, but I may have no choice! This sucks!!

I do not use visual voice mail nor do I use sprint voicemail. I have always used youmail as my voicemail and I have never had this problem until today.

 

[killnme2]

I had the same issue with trying "everything" mentioned in this thread and still got the error when the phone key was pressed. (S5 on Verizon)

PROBLEM SOLVED by deleting the last voice mail I received before the issue started occurring. Coincidentally, the number logged for the caller was only 3 digits long - just like another post mentioned - don't know why this happened.

Issue has not came back since the 3 digit number was deleted from voice mail - weird, but back to functioning properly without having to perform a factory reset!!

 

[Theresa Humphries]

I have the Note 5 and it just started on my phone also. I'm getting quite annoyed

Posted via the Android Central App

 

[kenworthbob]

I had the same issue with trying "everything" mentioned in this thread and still got the error when the phone key was pressed. (S5 on Verizon)

PROBLEM SOLVED by deleting the last voice mail I received before the issue started occurring. Coincidentally, the number logged for the caller was only 3 digits long - just like another post mentioned - don't know why this happened.

Issue has not came back since the 3 digit number was deleted from voice mail - weird, but back to functioning properly without having to perform a factory reset!!

I also had a visual voice mail from a three digit phone number ( from a blocked caller id, someone from a Courthouse.). I deleted the two voicemails in question, the issue went away. I quess the three digit number does not sit well with the android system.

 

[dcapn]

Mine stopped today when I disabled the Contacts App on ATT Samsung Galaxy something. I finally solved it by going through all my related apps and found that "Contacts Storage" app was not enabled. I enabled it and now have Contacts working; (but unfortunately have to re-enter all the data for my former Contacts address-book).

 

[Hugh Munro]

this worked a treat, thanks!

 

[br_COOPER71]

Why does my update keep stopping on my LGMS323

 

[Scotchwhiskey]

i have three instances, 2 ver 1.0.0 and 1 ver 5.0.1-N910VVRU2BOG5

 

[verhouze]

T-Mobile gave me a solution to this problem. I don't know why this isn't out there:

"Go to Settings>Application Manager>All tab, find Google Play Store and clear cache and then clear data as well. **Heads up, if you do this, you will need to know your gmail and password to sign back in to the play store after**
Same steps on Google Play Services, and Google Services Framework. After this is done, immediately power off for 10-15 sec "

 

[davidrbernstein]

I have gone around and around on this. My symptom was that I couldn't use dialer as it would complain that COntacts had stopped and exit immediately. I did everything including cache clearing, Google+ deletion, etc, and eventually full up manufacturers reset. Interestingly enough, after the reset, dialer worked, until all the apps updated, maybe it was the Uber app that did it, not sure, contacts still stopped working. Although Contacts WAS actually working, by the way, it was really just dialer

WORKAROUND/SOLUTION: I decided to just install a 3rd party dialer/contacts app, which worked flawlessly. I happen to use RocketDial but I have a feeling any replacement dialer will work. Reinstalled Google, Uber etc, all is working