Verizon just TOOK AWAY my unlimited data (edit :UDP restored)

[alxarambula]

Re: Verizon just TOOK AWAY my unlimited data

Well folks I've been denied and am now stuck with the new Asurion insurance price.. even after returning The GNote4 and returning to my previous device.
Very Disappointed.

Posted via the Android Central App

 

[mdk32014]

Re: Verizon just TOOK AWAY my unlimited data

Sounds like it's time for a new provider for you.

 

[Mr. Toad]

Re: Verizon just TOOK AWAY my unlimited data

Well folks I've been denied and am now stuck with the new Asurion insurance price.. even after returning The GNote4 and returning to my previous device.
Very Disappointed.

Posted via the Android Central App

I would just go with a third party insurance.

 

[Channan]

Re: Verizon just TOOK AWAY my unlimited data

Well that was a scary topic title...

 

[mooch91]

Re: Verizon just TOOK AWAY my unlimited data

Well that was a scary topic title...

Sorry!



Sent from my mobile device.

 

[Channan]

Re: Verizon just TOOK AWAY my unlimited data

It's okay. I've mostly recovered by now.

 

[racquetballer]

Re: Verizon just TOOK AWAY my unlimited data

Bought a new Gnote4 @ Best Buy at full price to keep UDP on the 4th got home called Verizon to activate new Sim and make sure my Asurion insurance would transfer.. everything went good but found out today that my insurance went up $2 was paying $5 and change now paying $7 and change. They said price went up at the start of 2015.

Posted via the Android Central App

I had a Note 3 which I carry "Wireless Phone Protection - Asurion" aka insurance for $5.18/month through Verizon. A week ago I got a new Note 4 off Swappa and just took the old sim out of the Note 3 and inserted into my Note 4. Insurance did not change. It's still $5.18/month. UDP still intact along with myTalk & Text Plus Data $20 Discount. I'm effectively paying $9.99 for UDP. Gonna keep UDP as long as humanly possible...

 

[dpham00]

Re: Verizon just TOOK AWAY my unlimited data

Well that was a scary topic title...

Updated.

Sent from my Pearly White Verizon Samsung Galaxy S6 Edge

 

[Channan]

Re: Verizon just TOOK AWAY my unlimited data

Updated.

Sent from my Pearly White Verizon Samsung Galaxy S6 Edge

Good. Don't want anyone else having a minor heart attack.

 

[truck1985]

Re: Verizon just TOOK AWAY my unlimited data

You are probably out of luck. In the future the insurance covers whatever device is active on the account. No need to call. I actually went with a third party insurance carrier. It is much cheaper. Hopefully I won't have to find out how hard it is to make a claim.

I would still call back and see if they can fix it.

You mention third party insurance twice. What carrier do you use? Have you made a claim with them? How happy have you actually been with their customer service? Are claims paid out quickly?

 

[Mr. Toad]

Re: Verizon just TOOK AWAY my unlimited data

You mention third party insurance twice. What carrier do you use? Have you made a claim with them? How happy have you actually been with their customer service? Are claims paid out quickly?

I just switched. I did like assurion and never really had a problem with them. I just feel it was becoming to expensive. I am trying the Worth Ave Group. When researching them the biggest thing is they don't cover "lost" devices like assurion does. Most of their complaints were people leaving the devices somewhere. I am sure it will take longer to get a payout if the device is damaged or stolen. I keep a spare phone just in case.

 

[jprevas]

I am in this boat currently with them switching me to the 6gb plan without my permission. I had to assume liability for my family's plan for which I have had the primary line for years. While doing this I bought a g4 full price to activate and was explicitly told my udp would not be changed. He even showed me on his tablet that I still had the udp.

I arrived home and logged on to see I now have a 6gb plan.

I called customer service who is supposedly filling the same paperwork, but it is now 4 days later and no change. If it is not fixed by Thursday, I'm returning the g4 and buying a nexus 6 to give project fi a try.

Sent from my VS986 using Tapatalk

 

[berdinkerdickle]

I am in this boat currently with them switching me to the 6gb plan without my permission. I had to assume liability for my family's plan for which I have had the primary line for years. While doing this I bought a g4 full price to activate and was explicitly told my udp would not be changed. He even showed me on his tablet that I still had the udp.

I arrived home and logged on to see I now have a 6gb plan.

I called customer service who is supposedly filling the same paperwork, but it is now 4 days later and no change. If it is not fixed by Thursday, I'm returning the g4 and buying a nexus 6 to give project fi a try.

Sent from my VS986 using Tapatalk

I don't think it was a mistake.
I think it's a ploy.
They figure a certain percentage of people won't catch it, or if they do, won't fight for it if they lose it.

 

[Almeuit]

I am in this boat currently with them switching me to the 6gb plan without my permission. I had to assume liability for my family's plan for which I have had the primary line for years. While doing this I bought a g4 full price to activate and was explicitly told my udp would not be changed. He even showed me on his tablet that I still had the udp.

I arrived home and logged on to see I now have a 6gb plan.

I called customer service who is supposedly filling the same paperwork, but it is now 4 days later and no change. If it is not fixed by Thursday, I'm returning the g4 and buying a nexus 6 to give project fi a try.

Sent from my VS986 using Tapatalk

They should reverse it .. they just aren't in a hurry to do it.

 

[UDPGuy]

They should reverse it .. they just aren't in a hurry to do it.

You can no longer assume UDP lines.

Posted via Nexus 6 with unlimited international data via AT&T

 

[Almeuit]

You can no longer assume UDP lines.

Posted via Nexus 6 with unlimited international data via AT&T

It depends on the rep. Some have done it after that fact. Regardless if they let him do it and assured him of it .. they will get it back. That is why they're escalating it versus just telling him no.

 

[UDPGuy]

It depends on the rep. Some have done it after that fact. Regardless if they let him do it and assured him of it .. they will get it back. That is why they're escalating it versus just telling him no.

System won't even let them do it anymore unless the account already has one. Or business account

Posted via Nexus 6 with unlimited international data via AT&T

 

[dpham00]

Official policy is no, they don't let personal accounts assume liability of unlimited lines . that has been the case since last November. So if you want unlimited back and they can't give it to you now, then consider reversing the AOL,if that is an option in your situation.

Sent from my Verizon LG G4

 

[jprevas]

Honestly, I probably don't use enough data for it to be worth the 80 dollars a month for the plan anyway. Add into that their terrible customer service and I wouldn't mind leaving. Fully intend to do that if my unlimited plan doesn't come back. I'll stay if they keep it on, just because that enables me to do certain things with my phone (slingbox over data plan for example) I wouldn't dream of doing if I had a cap.

Sent from my VS986 using Tapatalk

 

[jprevas]

Plus, I like the g4, but am not as impressed as I thought I'd be. Thinking a nexus 6 might be nice free of carrier restrictions and bloat for a while anyway.

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