Why are my calls dropping from 4g to 1x no bars?

[destinyn95]

call dropping from 4g to 1x no bars

I have a straight talk Verizon towers Galaxy s6 edge plus and it says I have 4g full signal but as soon as I make a call it completely drops I have talked to over 15 customer service reps and not one has helped or figured out why this is happening. can someone please help

 

[belodion]

Re: call dropping from 4g to 1x no bars

Welcome to the forums.

Did they suggest a faulty radio?

 

[sydneycooper1979]

Re: call dropping from 4g to 1x no bars

Do the phone calls still work? Your device may not be Voice over LTE compatible. What kind of device do you have?