Won't recognize fingerprint or my correct pin number?

[AC Question]

I am one attempt away from my phone being reset. Suddenly yesterday, after months of everything being fine, my Note 5 did not recognize my fingerprint scan after multiple attempts. I was able to log in using my google account (after resetting my google password because the Note 5 didn't recognize that password either.) I was finally able to get in, and made the mistake of changing my fingerprint scan lock to a pin setting. I set the new pin... a simple 4 digits that I could not possibly forget or enter incorrectly. The next time I went to unlock my phone, now the phone will not recognize my pin. I have one attempt left, but I do not have the same option to sign in with a google account. Is there a solution other than a factory reset? It seems I am far from the only person experiencing this issue.

 

[B. Diddy]

Welcome to Android Central! I thought the Note5 only allows a backup password, not a numeric PIN, for the fingerprint sensor. How did you change to a backup PIN?

 

[Bring It On 2]

Welcome to Android Central! I thought the Note5 only allows a backup password, not a numeric PIN, for the fingerprint sensor. How did you change to a backup PIN?

That is a feature of Marshmallow. lollipop only allowed a backup password.

 

[B. Diddy]

Ah, thanks for the info.

 

[jgraves1107]

I been having to push the button down as I use finger to unlock. Otherwise it doesn't see my print.