05-19-2010 04:55 PM
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  1. rback15's Avatar
    I sent my other droid back in because pf screw ups. but when i got my new one in the screen had all kind of smudges on it and everything also didnt have the screen protector. I swear this one is a refurbished one. Does anybody know if i can look for something on the phone that will show it was used before.
    05-17-2010 04:12 PM
  2. slinky317's Avatar
    Did you do a warranty replacement? If so, it's probably a refurbed. What kind of box did it come in?
    05-17-2010 04:19 PM
  3. Super_Mario's Avatar
    A refurbed Incredible? Its 2 weeks old? Why does it matter?
    05-17-2010 04:20 PM
  4. Roy Aguilera's Avatar
    Did it come in the original box? Is it working properly?
    05-17-2010 04:21 PM
  5. rback15's Avatar
    lol.. well it came in a brown box. which i know it usually means its a refurbed. but rep fom verizon was saying the phone is way to new to be a refurbed. so instead of repaying the full retail price and then letting them credit me later the rep just did it a regular replacement saying the phone will be brand new. im just Trying to be the fee of 350.
    05-17-2010 04:29 PM
  6. Bobby9's Avatar
    I'm pretty sure if if you send it in under warranty you get a refurbished unit.
    05-17-2010 04:29 PM
  7. rback15's Avatar
    @bobby9 - even this early in the game.. i mean the phone hasnt been out for a month yet. .
    05-17-2010 04:32 PM
  8. DenverRalphy's Avatar
    Even refurbs usually ship with all the removable plastics etc. So that's a bit odd. Refurbs are usually a better device than new from factory anyway. So while I wouldn't sweat getting a refurb, I'd certainly question why the device was used before it was shipped.
    05-17-2010 05:01 PM
  9. cusco's Avatar
    Refurbished phone are not better then New....refurbished phone tend to break easily again
    05-17-2010 05:03 PM
  10. Terry4505's Avatar
    Check for a small white square sticker under where the battery goes. Any refurb phone I've had from Verizon had it.

    I even had to call verizon once about a bad phone they sent me as a replacement and the CS rep told me to look for the sticker.
    05-17-2010 05:06 PM
  11. tony bag o donuts's Avatar
    I love refurbs.
    Always last longer than new devices for me.
    All refurbs are, are demo units or had a defect on the production line
    Verizon doesn't use customer returned devices.
    Anyhow, there won't be refurbs out there just yet. Probably in a month or so, but anyhow you are still within 30 days.
    05-17-2010 05:13 PM
  12. DenverRalphy's Avatar
    Refurbished phone are not better then New....refurbished phone tend to break easily again
    I have yet to see a refurb be of any less quality than new from the factory. In most cases they tend to be better because the specific device goes through a more rigorous QA before shipping. New devices aren't all QA'd, rather one or two devices from each batch are checked out instead. Any device from batches that don't pass QA are then dismantled for refurbs.

    Refurbed devices aren't the same as Pre-Owned devices. Devices returned to the manufacturer are also dismantled, and all the parts that comprise the guts of the device are removed, those internal parts that are found defective are discarded and the good parts are saved to be placed into a new device. The external casings are new parts, so you won't be receiving a device with scratches or road-rash. The newly built device is then QA'd to confirm that specific device meets up to the manufacturer's criterion before it's shipped out.

    The only reason that people don't like refurb's is because they can't get passed the stigma of owning a device that didn't just come off the assembly line.
    rabernet likes this.
    05-17-2010 05:17 PM
  13. Qazme's Avatar
    I have yet to see a refurb be of any less quality than new from the factory. In most cases they tend to be better because the specific device goes through a more rigorous QA before shipping. New devices aren't all QA'd, rather one or two devices from each batch are checked out instead.
    Guess that's why I went through 4 storm replacements before I got one without a click screen issue lol. At this point in the game I wouldn't care, if my phone was only 2 weeks old and I could opt for my money back......then you better get me a new phone regardless.
    05-17-2010 05:20 PM
  14. DenverRalphy's Avatar
    Guess that's why I went through 4 storm replacements before I got one without a click screen issue lol.
    As a former Storm user myself, I would attribute that to the point that the Storm was a poorly designed piece of hardware from the outset. Nothing short of a complete redesign would improve that device.
    05-17-2010 05:22 PM
  15. joker's Avatar
    I have had no luck with refurbed devices, so I'd definitely complain if you were promised a new unit and got a refurb.
    05-17-2010 05:35 PM
  16. Qazme's Avatar
    I have yet to see a refurb be of any less quality than new from the factory.
    Not trying to be a pain about this.....but I re-quoted more exact to match your reply.

    My first Storm was brand new and was a perfect phone. Wonderful device for me and never had issues with it, until I dropped it in water. Went back and forth with refurbs up until I demanded a new one. They sent me a new one and it was just as perfect as my first one. Refurbs sometimes are worse than the originals is the point I'm trying to make.

    If my phone was only 2 weeks old, I would want a new phone if I was not at fault for the issue.
    05-17-2010 05:38 PM
  17. brain228's Avatar
    I sent my other droid back in because pf screw ups. but when i got my new one in the screen had all kind of smudges on it and everything also didnt have the screen protector. I swear this one is a refurbished one. Does anybody know if i can look for something on the phone that will show it was used before.
    You should have received a new phone. No matter the problem it is within the 30 day automatic warranty. Take it back and demand a new incredible.
    05-17-2010 06:49 PM
  18. bigpetefox's Avatar
    The "refurbs" for the Incredible are not refurbs, the devices are way too new for them to be refurbs. Refurb phones are phones that were gutted, and the working parts are put into a new body. The test them over and over before allowing them back into inventory. I'm nosy, so I ask anyone I feel who'd know that answer. I work for VZW, so that helps..
    05-17-2010 07:00 PM
  19. nightfishing#AC's Avatar
    Refurbished phone are not better then New....refurbished phone tend to break easily again
    LOL. Wow.
    05-17-2010 07:50 PM
  20. Adiliyo's Avatar
    i'm getting a replacement device tomorrow as well, not that i care if it's refurbished so long as it works right and doesn't have any signs of being used or damaged.

    every refurb i've encountered with verizon had a sticker by where the esn sticker is located that stated that it was refurbished. just look for it.

    but i agree that it's odd that your phone looked used. everything i've gotten was in brand new condition with all the screen protectors and everything there. the only stuff missing was the battery and any bundled memory cards that usually come with new devices.
    05-17-2010 11:55 PM
  21. Qazme's Avatar
    i'm getting a replacement device tomorrow as well, not that i care if it's refurbished so long as it works right and doesn't have any signs of being used or damaged.

    every refurb i've encountered with verizon had a sticker by where the esn sticker is located that stated that it was refurbished. just look for it.

    but i agree that it's odd that your phone looked used. everything i've gotten was in brand new condition with all the screen protectors and everything there. the only stuff missing was the battery and any bundled memory cards that usually come with new devices.
    Yeah same here, I know on all my Storm replacements the sticker was a little round green one by the esn, and a green or orange sticker on the box.
    05-17-2010 11:58 PM
  22. Adiliyo's Avatar
    got my replacement today, no refurb sticker on the inside, and the phone came with screen sticker and back cover. looks brand new to me.

    05-19-2010 12:42 AM
  23. Qazme's Avatar
    Sounds brand new, I wonder how many they hold in back stock for potential replacements when a phone comes out? Obviously they did that or it may have been a lot longer replacing your phone.
    05-19-2010 12:03 PM
  24. pheatton's Avatar
    Yep got my replacement yesterday in the mail. Brand new phone. Had screen proctor on it from the factory and no "refurb" sticker on it.

    When I was in the VZW store getting them to ship me a new one the rep showed me the stock screen for Incredibles. There was none instock at any local stores. Then he showed me the shipping and pending screen for phones that were in route to the local stores, LOTS of devices coming to the stores. He then showed me the pipeline for replacements, ie refurbs, NONE. They dont have any to give out. So if yo uare getting yours replaced its going to be new.
    05-19-2010 12:11 PM
  25. Adiliyo's Avatar
    so my replacement is more broken than the original

    sending it back now and going to have them try to send me another unit, hopefully with better luck
    05-19-2010 12:52 PM
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