Issues Installing Apps

[Apollo]

I have issues installing apps on my new S24 U. When selecting an app like Evernote or Cisco Duo, I get an error saying "This app won't work for your device".

 

[Laura Knotek]

Is this a work phone? Have you checked with your employer's IT department?

 

[Apollo]

This is not a work phone, it's a new personal phone. I've done a factory reset a couple of times.

 

[B. Diddy]

Welcome to Android Central! Could it be a regional restriction? Where do you live? And where did you purchase the phone?

 

[Apollo]

I don't know. I ran the iemi number and it said it was a "destined for US" phone. I live in San Diego, CA. I purchased the phone from a local shop as a new phone in the box. I opened the box and ensured it worked there.
I am not very happy with it. One thing is the screen is super sensitive. Before I can select something on the screen, it selects before my finger touches the screen. Also, I have a difficult time moving icons across screens. Some icons are on my "home" screen, and I can select them, then move them to the edge of the screen, but not quite push them off to the next screen. This sucks. I also thought this phone would be much faster than my Galaxy Note 10+. I am finding it's much slower..

 

[joeldf]

That's weird. Evernote installed and runs fine on my S24+.

Don't know about that other app.

As for the other issues. Don't have those problems. Speed is great, but I came from an S20 FE.

 

[B. Diddy]

Does it also happen in Safe Mode? https://www.samsung.com/us/support/answer/ANS00062983. Although you can't run 3rd party apps while in Safe Mode, I think you can still install them.

 

[Apollo]

Does it also happen in Safe Mode? https://www.samsung.com/us/support/answer/ANS00062983. Although you can't run 3rd party apps while in Safe Mode, I think you can still install them.

Wow. Never heard of this. To exit safe mode, reboot your Android device. I have restarted a dozen times and done a factory reset 3 times. No safe mode for me. But thank you..

 

[B. Diddy]

Are you saying that you can't get the phone into Safe Mode?

 

[Apollo]

Are you saying that you can't get the phone into Safe Mode?

No, I am saying I am sure it's not in Safe Mode.
According to the Samsung doc, the phone exits Safe Mode each time it reboots.

 

[B. Diddy]

That's correct -- that's how you exit Safe Mode. What I'm suggesting is to boot into Safe Mode, then try to install one of those apps while you're still in Safe Mode. What I'm trying to determine is if some other 3rd party app might be interfering with these apps being installed from the Play Store. It's unlikely, but still worth checking.

 

[Apollo]

Thanks for the update and sorry for my misunderstanding.
I powered up into SafeMode and tried to install Evernote.
I still get the error "This app won't work for your device".
Rebooted into regular mode. I did a DRM reset as I am just guessing at this point. Still no Evernote.
I did note that one time while booting into Safemode, there was a message that popped up that said "SimProcessor", then went away.
Is that normal? I can't find any info on that..

 

[B. Diddy]

Not sure what that message means. This is certainly odd behavior in general -- are you using a VPN? Does this happen if you try various different wi-fi networks?

 

[Apollo]

I only saw it one time, and that was when booting into SafeMode.
At this time I am doing a SmartSwitch wifi transfer in an attempt to copy over my apps. The data I can do manually, but copying over apps is the most important. I don't use VPN on the phone, and regardless of wifi or 5G I get the same failure to install.

 

[B. Diddy]

What's the return policy of the place you bought it from? At this point, I'd return it if you can. If you can't return it, then at least show them the problem, and see if they might be able to exchange it with another unit.

If they won't let you do anything, then maybe reflashing the stock ROM might help, because I'm wondering if the phone's firmware is actually intended for some other region (despite what the IMEI checker told you). @mustang7757 could help with flashing the ROM if you're interested.

 

[Apollo]

Thanks for the info. I have never unlocked or updated a bootloader or reflashed a ROM. So I may have some homework ahead of me..
thx...

 

[mustang7757]

What's the return policy of the place you bought it from? At this point, I'd return it if you can. If you can't return it, then at least show them the problem, and see if they might be able to exchange it with another unit.

If they won't let you do anything, then maybe reflashing the stock ROM might help, because I'm wondering if the phone's firmware is actually intended for some other region (despite what the IMEI checker told you). @mustang7757 could help with flashing the ROM if you're interested.

Thanks for the info. I have never unlocked or updated a bootloader or reflashed a ROM. So I may have some homework ahead of me..
thx...

I can show how to flash between stock firmwares but need to know model number of the device, that will be in settings>about phone

 

[Apollo]

I can show how to flash between stock firmwares but need to know model number of the device, that will be in settings>about phone

It's model SM-S928B/DS
Thanks for the help!!

 

[mustang7757]

It's model SM-S928B/DS
Thanks for the help!!

You have international version dual sim , what country are you in?

 

[Apollo]

I'm in San Diego, CA, USA.