U.S. Cellular is exchanging S3s starting 10/1!

**kevin5377** · 09-28-2012, 02:35 PM

As per their facebook post today: "Samsung Galaxy S3 Update – For those of you experiencing increased dropped calls with your new Samsung Galaxy S3, we appreciate your patience. If you are among the small number affected, starting October 1st, you may visit your local U.S. Cellular® Store or call customer service to begin the exchange process. Thank you for your detailed feedback; it helped us partner with Samsung on a solution."

**clintw22** · 09-28-2012, 10:43 PM

Originally Posted by kevin5377

As per their facebook post today: "Samsung Galaxy S3 Update – For those of you experiencing increased dropped calls with your new Samsung Galaxy S3, we appreciate your patience. If you are among the small number affected, starting October 1st, you may visit your local U.S. Cellular® Store or call customer service to begin the exchange process. Thank you for your detailed feedback; it helped us partner with Samsung on a solution."

FINALLY!!!!!!!!! I was trying figure out what was going on with this cause their twitter post wouldn't show so I'm finally able to see what they are doing!!!

**Tarant** · 09-28-2012, 11:10 PM

So I wont be wasting my time (long long drive) or anyone elses, is there some kind of list, serial number range or purchased between date that has been having issues so i can simply look it up and see if my phone is on that list. With a problem like this i would assume so. Thanks

**kevin5377** · 09-29-2012, 07:03 AM

Well, like the post says... I would suggest calling customer support.

Sent from my Galaxy S3 using Android Central Forums

**kevin5377** · 10-01-2012, 10:39 AM

Well, I visited the store this morning. The process is uscc will be shipping you a replacement phone. They are not replacing them in the store. I was told they are being shipped next day air via UPS.
So, if you're concerned about a drive, I would definitely call to get the ball rolling.

I'm so excited to have a cell phone that works as a phone!

Sent from my Galaxy S3 using Android Central Forums

**Tarant** · 10-02-2012, 01:12 PM

Thanks kevin,
Iam not going to call as i dont seem to have any issues, i was in town the other day and made a few quick calls and didnt have any issues and after checking my signal around town it never got worse than -94dBm. My phone seems good but if that changes ill be calling.

**MRWOLF6969** · 10-05-2012, 05:08 PM

Got my replacment and im 2 days in and no issues plus an added bonis there is no shutter sound on the camera.

**kevin5377** · 10-06-2012, 10:00 AM

Yup, I got mine the day after my last post here. I'm very pleased with my replacement device! Now there is nothing I don't like about this phone!

And now Google wallet? Sweet!

Sent from my Galaxy S3 on U.S. Cellular

**linderman29** · 10-06-2012, 07:47 PM

Got my replacement 10/05/12 and it was worst than my first,I have had three. Am now waiting on number four.

**kevin5377** · 10-06-2012, 08:06 PM

Ouch! Maybe hold out till the end of the month and get a note II instead?

Sent from my Galaxy S3 on U.S. Cellular

**linderman29** · 10-07-2012, 08:30 AM

I live in a rural area ,and thinking Im going to have to go with a phone that has a better antena. Hopefully #4 will be the one that works.

**kevin5377** · 10-07-2012, 08:41 AM

Originally Posted by linderman29

I live in a rural area ,and thinking Im going to have to go with a phone that has a better antena. Hopefully #4 will be the one that works.

Assuming you're not in a 4G area, have you tried turning 4G off?

Sent from my Galaxy S3 on U.S. Cellular

**linderman29** · 10-07-2012, 04:01 PM

I live 3miles from a usc tower, and have had full singal on every phone Iv had. I got GS3 knowing I am in a3g area,and have truned the on lte, but only have -96 to -99dbm.The last phone came UPS with no packing in box needless tosay it was beat up badly. Hope that was the problem with that one.

**clintw22** · 10-10-2012, 09:36 PM

Does anyone know if its a used phone or new phone they ship us as a replacement?

Sent from my SCH-R530U using Android Central Forums

**kevin5377** · 10-10-2012, 10:09 PM

Pretty certain mine was new. But I don't think they will say one way or the other.

Sent from my Galaxy S3 on U.S. Cellular

**trucky** · 10-11-2012, 08:29 AM

Originally Posted by kevin5377

Pretty certain mine was new. But I don't think they will say one way or the other.

You'll know it's new if it includes all the accessories... battery, earbuds, charger, etc. If you get just a phone and back cover then you have a FRU (Factory Refurbished Unit).

**kevin5377** · 10-11-2012, 08:32 AM

Figures :/

Sent from my Galaxy S3 on U.S. Cellular

**badhabit_wb** · 10-11-2012, 10:16 AM

USCC told me they were new but that they were just shipping out the phone and back cover. That's what I got but it looked new. Not sure how I could tell but it was flawless as far as scratches etc.

**kevin5377** · 10-11-2012, 10:46 AM

I think I spoke too soon about the signal quality. I've had my replacement a little over a week now and my call quality is garbled frequently and I'm still dropping calls.
I think I'll be giving USCC a call again.
Grrrr

Sent from my Galaxy S3 on U.S. Cellular

**clintw22** · 10-11-2012, 11:38 AM

Originally Posted by kevin5377

I think I spoke too soon about the signal quality. I've had my replacement a little over a week now and my call quality is garbled frequently and I'm still dropping calls.
I think I'll be giving USCC a call again.
Grrrr

Sent from my Galaxy S3 on U.S. Cellular

Really???????? Man i hope you are kidding! Mine is coming in the mail today and ill be pissed if it gets worse!

Sent from my SCH-R530U using Android Central Forums

**kevin5377** · 10-11-2012, 12:04 PM

Well, it's certainly not worse. It is better, just not what I've come to expect from USCC..

Sent from my Galaxy S3 on U.S. Cellular

**clintw22** · 10-11-2012, 12:39 PM

Dang man ok. Thanks for the advice. Just nervous for when i get mine. I really hope i get a new phone today instead of a refurbished one since i paid for a brand new one and it had problems. Lol

Sent from my SCH-R530U using Android Central Forums

**country23** · 10-11-2012, 01:01 PM

They can tell when you activate your phone if its new or a refurbished one .
I've had mine for a week and noticed a huge improvement. Same areas where I dropped
Calls before this phone has no problems .
However data connection seems to freeze at times.

**linderman29** · 10-11-2012, 04:25 PM

I was told by a tech rep that some of the replacements were refurbs and some were new. I have had three and all were junk. I was told yesterday by the latest replacements were all to be new units from Samsung, and are to be killers! But Iv heard this before. Thanks for letting me gripe.

**clintw22** · 10-11-2012, 10:33 PM

So i got mine this evening...it was a new phone thankfully. Ive noticed better signal quality so far where i usually didnt have much. I havent called much in the few hours since ive had it so idk how that is yet. But over all im happy so far.

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