11-05-2013 07:28 PM
51 123
tools
  1. kevin5377's Avatar
    As per their facebook post today: "Samsung Galaxy S III Update For those of you experiencing increased dropped calls with your new Samsung Galaxy S III, we appreciate your patience. If you are among the small number affected, starting October 1st, you may visit your local U.S. Cellular Store or call customer service to begin the exchange process. Thank you for your detailed feedback; it helped us partner with Samsung on a solution."
    09-28-2012 02:35 PM
  2. clintw22's Avatar
    As per their facebook post today: "Samsung Galaxy S III Update – For those of you experiencing increased dropped calls with your new Samsung Galaxy S III, we appreciate your patience. If you are among the small number affected, starting October 1st, you may visit your local U.S. Cellular Store or call customer service to begin the exchange process. Thank you for your detailed feedback; it helped us partner with Samsung on a solution."
    FINALLY!!!!!!!!! I was trying figure out what was going on with this cause their twitter post wouldn't show so I'm finally able to see what they are doing!!!
    09-28-2012 10:43 PM
  3. Tarant's Avatar
    So I wont be wasting my time (long long drive) or anyone elses, is there some kind of list, serial number range or purchased between date that has been having issues so i can simply look it up and see if my phone is on that list. With a problem like this i would assume so. Thanks
    09-28-2012 11:10 PM
  4. kevin5377's Avatar
    Well, like the post says... I would suggest calling customer support.


    Sent from my Galaxy S3 using Android Central Forums
    09-29-2012 07:03 AM
  5. kevin5377's Avatar
    Well, I visited the store this morning. The process is uscc will be shipping you a replacement phone. They are not replacing them in the store. I was told they are being shipped next day air via UPS.
    So, if you're concerned about a drive, I would definitely call to get the ball rolling.

    I'm so excited to have a cell phone that works as a phone!


    Sent from my Galaxy S3 using Android Central Forums
    iowastudio and Tarant like this.
    10-01-2012 10:39 AM
  6. Tarant's Avatar
    Thanks kevin,
    Iam not going to call as i dont seem to have any issues, i was in town the other day and made a few quick calls and didnt have any issues and after checking my signal around town it never got worse than -94dBm. My phone seems good but if that changes ill be calling.
    10-02-2012 01:12 PM
  7. MRWOLF6969's Avatar
    Got my replacment and im 2 days in and no issues plus an added bonis there is no shutter sound on the camera.
    10-05-2012 05:08 PM
  8. kevin5377's Avatar
    Yup, I got mine the day after my last post here. I'm very pleased with my replacement device! Now there is nothing I don't like about this phone!

    And now Google wallet? Sweet!

    Sent from my Galaxy S III on U.S. Cellular
    10-06-2012 10:00 AM
  9. linderman29's Avatar
    Got my replacement 10/05/12 and it was worst than my first,I have had three. Am now waiting on number four.
    10-06-2012 07:47 PM
  10. kevin5377's Avatar
    Ouch! Maybe hold out till the end of the month and get a note II instead?

    Sent from my Galaxy S III on U.S. Cellular
    10-06-2012 08:06 PM
  11. linderman29's Avatar
    I live in a rural area ,and thinking Im going to have to go with a phone that has a better antena. Hopefully #4 will be the one that works.
    10-07-2012 08:30 AM
  12. kevin5377's Avatar
    I live in a rural area ,and thinking Im going to have to go with a phone that has a better antena. Hopefully #4 will be the one that works.
    Assuming you're not in a 4G area, have you tried turning 4G off?

    Sent from my Galaxy S III on U.S. Cellular
    10-07-2012 08:41 AM
  13. linderman29's Avatar
    I live 3miles from a usc tower, and have had full singal on every phone Iv had. I got GS3 knowing I am in a3g area,and have truned the on lte, but only have -96 to -99dbm.The last phone came UPS with no packing in box needless tosay it was beat up badly. Hope that was the problem with that one.
    10-07-2012 04:01 PM
  14. clintw22's Avatar
    Does anyone know if its a used phone or new phone they ship us as a replacement?

    Sent from my SCH-R530U using Android Central Forums
    10-10-2012 09:36 PM
  15. kevin5377's Avatar
    Pretty certain mine was new. But I don't think they will say one way or the other.

    Sent from my Galaxy S III on U.S. Cellular
    10-10-2012 10:09 PM
  16. trucky's Avatar
    Pretty certain mine was new. But I don't think they will say one way or the other.
    You'll know it's new if it includes all the accessories... battery, earbuds, charger, etc. If you get just a phone and back cover then you have a FRU (Factory Refurbished Unit).
    10-11-2012 08:29 AM
  17. kevin5377's Avatar
    Figures :/

    Sent from my Galaxy S III on U.S. Cellular
    10-11-2012 08:32 AM
  18. badhabit_wb's Avatar
    USCC told me they were new but that they were just shipping out the phone and back cover. That's what I got but it looked new. Not sure how I could tell but it was flawless as far as scratches etc.
    10-11-2012 10:16 AM
  19. kevin5377's Avatar
    I think I spoke too soon about the signal quality. I've had my replacement a little over a week now and my call quality is garbled frequently and I'm still dropping calls.
    I think I'll be giving USCC a call again.
    Grrrr

    Sent from my Galaxy S III on U.S. Cellular
    10-11-2012 10:46 AM
  20. clintw22's Avatar
    I think I spoke too soon about the signal quality. I've had my replacement a little over a week now and my call quality is garbled frequently and I'm still dropping calls.
    I think I'll be giving USCC a call again.
    Grrrr

    Sent from my Galaxy S III on U.S. Cellular
    Really???????? Man i hope you are kidding! Mine is coming in the mail today and ill be pissed if it gets worse!

    Sent from my SCH-R530U using Android Central Forums
    10-11-2012 11:38 AM
  21. kevin5377's Avatar
    Well, it's certainly not worse. It is better, just not what I've come to expect from USCC..

    Sent from my Galaxy S III on U.S. Cellular
    10-11-2012 12:04 PM
  22. clintw22's Avatar
    Dang man ok. Thanks for the advice. Just nervous for when i get mine. I really hope i get a new phone today instead of a refurbished one since i paid for a brand new one and it had problems. Lol

    Sent from my SCH-R530U using Android Central Forums
    10-11-2012 12:39 PM
  23. country23's Avatar
    They can tell when you activate your phone if its new or a refurbished one .
    I've had mine for a week and noticed a huge improvement. Same areas where I dropped
    Calls before this phone has no problems .
    However data connection seems to freeze at times.
    10-11-2012 01:01 PM
  24. linderman29's Avatar
    I was told by a tech rep that some of the replacements were refurbs and some were new. I have had three and all were junk. I was told yesterday by the latest replacements were all to be new units from Samsung, and are to be killers! But Iv heard this before. Thanks for letting me gripe.
    clintw22 likes this.
    10-11-2012 04:25 PM
  25. clintw22's Avatar
    So i got mine this evening...it was a new phone thankfully. Ive noticed better signal quality so far where i usually didnt have much. I havent called much in the few hours since ive had it so idk how that is yet. But over all im happy so far.

    Sent from my SCH-R530U using Android Central Forums
    10-11-2012 10:33 PM
51 123

Similar Threads

  1. This is the S3 Crash Test ..... *WHACK* .... :-O
    By Nashstruck in forum Samsung Galaxy S3
    Replies: 3
    Last Post: 05-23-2012, 11:54 AM
  2. Zagat for Android is now FREE! (was $10!)
    By Gekko in forum Android Apps
    Replies: 5
    Last Post: 12-22-2011, 03:07 AM
  3. So where is the official Flash 10.2?
    By Bigum1969 in forum Motorola Xoom
    Replies: 78
    Last Post: 03-20-2011, 11:43 AM
  4. Is Vlingo worth the $10?
    By dagold99 in forum Android Apps
    Replies: 4
    Last Post: 08-18-2010, 01:03 AM
  5. Replies: 6
    Last Post: 06-30-2010, 02:19 PM
LINK TO POST COPIED TO CLIPBOARD