1. RaspberryRed's Avatar
    For some reason, Verizon is saying that I'm not eligible for an upgrade until 2018 now.
    I'm having the same problem. My Note 7 payments have not been refunded and I am not eligible for an upgrade. My husband's Note 7 on the same account has been refunded and he is eligible for an upgrade. It makes no sense. Same phones, same account.
    10-11-2016 11:24 PM
  2. Jaycemiskel's Avatar
    I'm having the same problem. My Note 7 payments have not been refunded and I am not eligible for an upgrade. My husband's Note 7 on the same account has been refunded and he is eligible for an upgrade. It makes no sense. Same phones, same account.
    Exact thing happened with me and my wife. Hers is fine. They actually had the nerve to say that they canceled the device payment and added the 2 year contract. I said for what? You guys didn't give me anything. They're "looking into it." Keep asking if anyone else has access to my account.
    10-11-2016 11:28 PM
  3. Jude526's Avatar
    so wondering how the recall will work if you purchased through best buy for verizon?

    do you go back best buy or to verizon?
    Where you purchased.
    jordans0nly likes this.
    10-12-2016 12:28 AM
  4. Jude526's Avatar
    Exact thing happened with me and my wife. Hers is fine. They actually had the nerve to say that they canceled the device payment and added the 2 year contract. I said for what? You guys didn't give me anything. They're "looking into it." Keep asking if anyone else has access to my account.
    Did u call customer care and ask for a manager? This is weird. The phone has been pulled permanently.
    10-12-2016 12:30 AM
  5. wolverine2003's Avatar
    For some reason, Verizon is saying that I'm not eligible for an upgrade until 2018 now.
    Call customer service. Same thing happened to me. I explained to them what happened and they made my upgrade date today.
    10-12-2016 12:34 AM
  6. From A Buick 8's Avatar
    Free VZW Message: Samsung has announced that the Galaxy Note7 will no longer be sold for safety reasons. We strongly recommend that you power down and exchange your Note7 for another device of your choice. You can exchange your Samsung Galaxy Note7 at go.vzw.com/note7faq. Exchanging your Note7 online instead of visiting a Verizon store will be your most efficient way to get a new device.

    So far they only "strongly recommend" exchanging it? Think I'm gonna hold out as long as it's not mandatory and still works.
    exactly what i am doiing
    10-12-2016 04:12 AM
  7. aparker2005's Avatar
    Quick question. Since Verizon reset our upgrade, does the upgrade count exchanging for an s7e?

    If not I may just exchange and use the reset upgrade for the next version of the note.

    Otherwise I'm gonna get a refund and get the free TV from best buy for 2 year price which is what I did for my N7
    10-12-2016 09:28 AM
  8. crazyavery's Avatar
    I would call them again. I just talked to a rep on the pc and what they did was a bill credit for the amount and I still have the phone.
    10-12-2016 09:34 AM
  9. trucksmoveamerica#AC's Avatar
    I would call them again. I just talked to a rep on the pc and what they did was a bill credit for the amount and I still have the phone.
    I went with the s7 edge anyway, so I'm good. Couldn't bring myself to spend that much more for the iPhone. IPhone is raping you on contract prices
    10-12-2016 09:42 AM
  10. crazyavery's Avatar
    I went with the s7 edge anyway, so I'm good. Couldn't bring myself to spend that much more for the iPhone. IPhone is raping you on contract prices
    I got the credit which made my bull -11$ and pre-Ordered the Pixel xl
    10-12-2016 09:49 AM
  11. Jaycemiskel's Avatar
    I think I may just get a cheap used phone so I don't use up my upgrade. I'll be ready to upgrade again when th S8 comes out I'm sure. I have an S7 edge I can go back to, but my wife traded her phone in unfortunately so we'll still have to buy at least one device.

    Is everyone still getting the 300 dollar promo for the trade in? Mine are still processing and I don't want them to screw me over just because the phone got canceled.
    10-12-2016 09:51 AM
  12. crazyavery's Avatar
    Im done with Samsung for a bit.
    10-12-2016 10:03 AM
  13. HaVoK_C89's Avatar
    I went for the Pixel XL with my free upgrade. I've only been on Verizon for a couple of months lol.

    When questioning sbout my upgrade, the rep on the phone told me that they had a meeting this morning and they were told that this 2nd recall is considered 'voluntary' and that they were giving out the upgrade for 'peace of mind' to their customers. They told me that once I receive my upgraded device, I'll also get a box to return the Note 7 soon after that. Once their warehouse receives the Note, I'll be refunded all the payments and such that I've put towards the Note along with a $25 inconvenience credit.

    I also noticed last night that all major named products, like Spigen, have been pulled from Amazon.
    10-12-2016 10:45 AM
  14. ikarmag's Avatar
    I went for the Pixel XL with my free upgrade. I've only been on Verizon for a couple of months lol.

    When questioning sbout my upgrade, the rep on the phone told me that they had a meeting this morning and they were told that this 2nd recall is considered 'voluntary' and that they were giving out the upgrade for 'peace of mind' to their customers. They told me that once I receive my upgraded device, I'll also get a box to return the Note 7 soon after that. Once their warehouse receives the Note, I'll be refunded all the payments and such that I've put towards the Note along with a $25 inconvenience credit.

    I also noticed last night that all major named products, like Spigen, have been pulled from Amazon.
    Did you have to pay the $80+ in taxes and upgrade fees?
    10-12-2016 10:58 AM
  15. crazyavery's Avatar
    I was told the same thing last night. I talked to a rep on the web sight today and asked when will I get my credit I see a lot of people already got it. He checked my account and came back and said I credit your bill for the full amount paid. A few minutes after that I got an email stating my next bull was -11$
    10-12-2016 10:59 AM
  16. crazyavery's Avatar
    Did you have to pay the $80+ in taxes and upgrade fees?
    Yes but i got a bill credit for the money i paid on the Note 7.
    10-12-2016 11:02 AM
  17. Lokust2501's Avatar
    I also noticed last night that all major named products, like Spigen, have been pulled from Amazon.
    I still see Spigen Note 7 cases on Amazon.

    I'm definitely going to wait and see with this a bit. Information from different sources is conflicting too much.
    10-12-2016 11:05 AM
  18. team420's Avatar
    My s7e should be here tomorrow, but im gonna hold on to my note 7 for the 14 days I have to return the s7e, just in case samsung comes out and says they are safe... which I doubt will happen, but is a nice thought.
    10-12-2016 11:32 AM
  19. HaVoK_C89's Avatar
    Did you have to pay the $80+ in taxes and upgrade fees?
    I did but it was only like $60 for me.
    10-12-2016 11:35 AM
  20. jgraves1107's Avatar
    Just got told Samsung s7e will no longer be sold in my Verizon store. What the heck? They said all s series r being discontinued for in store sales.
    10-12-2016 11:49 AM
  21. mrocha85's Avatar
    Apparently Samsung is going to scrap every single device they receive back from the recall both originals and replacements. Verizon probably does not care to get them back.
    10-12-2016 12:04 PM
  22. japhule's Avatar
    Just got told Samsung s7e will no longer be sold in my Verizon store. What the heck? They said all s series r being discontinued for in store sales.
    I just picked up the S7E in black yesterday at my store in Dallas. There was no availability when I checked stock for local stores online. I was prepared to have the corporate store order me one on the spot to be shipped to me, however they updated their stock as I was there. Just arrived in time for me to get it.
    10-12-2016 12:04 PM
  23. jgraves1107's Avatar
    Maybe just another newbie at the store.
    10-12-2016 12:13 PM
  24. mynameisnick4's Avatar
    Sorry if this has been asked (a lot of pages to read) but is there any talk of Verizon doing anything with future upgrades? I went from an S6 to the Note 7 and paid off the S6 just to upgrade. I am going to be pissed if when I turn in my Note and go for another device, I will be stuck with it for two years (or forced to pay it off sooner) before I can get a new device. Right now there are really no Android phones that really compare to the Note IMO, only the S7E which is 7 months old. I really don't feel like getting a 7 month old phone at full price and being stuck with it for 2 years before I pay it off for a new one. Is there any potential for Verizon to allow us to swap out our phones but still allow us to upgrade to a newer phone down the line without being screwed over? I know its unlikely but it will suck to be stuck with a older phone for a long period of time when the S8s are not too far away. Maybe Samsung will do something right by the Note 7 owners and offer the S7 or S7E at lower prices to keep customers.
    jn3wman likes this.
    10-12-2016 12:14 PM
  25. From A Buick 8's Avatar
    Sorry if this has been asked (a lot of pages to read) but is there any talk of Verizon doing anything with future upgrades? I went from an S6 to the Note 7 and paid off the S6 just to upgrade. I am going to be pissed if when I turn in my Note and go for another device, I will be stuck with it for two years (or forced to pay it off sooner) before I can get a new device. Right now there are really no Android phones that really compare to the Note IMO, only the S7E which is 7 months old. I really don't feel like getting a 7 month old phone at full price and being stuck with it for 2 years before I pay it off for a new one. Is there any potential for Verizon to allow us to swap out our phones but still allow us to upgrade to a newer phone down the line without being screwed over? I know its unlikely but it will suck to be stuck with a older phone for a long period of time when the S8s are not too far away. Maybe Samsung will do something right by the Note 7 owners and offer the S7 or S7E at lower prices to keep customers.
    Current thinking is no updates for a dead in the water phone.
    10-12-2016 12:29 PM
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