Verizon Note 7 Recall Thread

[Kalkarni00]

I just want to be able to walk into the store and replace my phone without any type of stupid issue or something. I don't have the box just charger and some other stuff that came with it.

 

[ibcop]

I kept everything. But even if I would have returned the accessories, I still would have kept the headphones. Headphones can't be reused or salvaged, for sanitary reasons.

People on eBay didn't get that memo. Lol.

 

[Shamshi-Adad]

I just want to be able to walk into the store and replace my phone without any type of stupid issue or something. I don't have the box just charger and some other stuff that came with it.

You won't have any issues except for one thing:
1: a LOT of people waiting for a clerk to make eye contact and say, "Can I help you". There will be no established obvious queue for people to wait in line because chairs and stools are scattered all over the store and nobody's gonna want to stand while waiting, ergo no defined queue. And there won't be any "Take-A-Number" system. Just chairs, stools and standing.

Peace. Alan

 

[keepnitreel]

People on eBay didn't get that memo. Lol.

That's nasty!!! I wouldn't use second hand (ear) headphones from someone that doesn't live in my household...
Guess I'll have 3 pairs when this is over

 

[Shamshi-Adad]

That's nasty!!! I wouldn't use second hand (ear) headphones from someone that doesn't live in my household...
Guess I'll have 3 pairs when this is over

Just think of all the strange Ear Worm Songs you'd pickup from a stranger's earphones. My own are bad enough and can last for DAYS sometimes. "I" wouldn't take that chance either.

Peace. Alan

 

[MizWylie]

That's nasty!!! I wouldn't use second hand (ear) headphones from someone that doesn't live in my household...
Guess I'll have 3 pairs when this is over

Agreed. I argued day and night with my rep upon getting my loaner phone that Verizon would not be receiving my ear buds because I tried them on. Ear ickiness is ear ickiness, I don't care how stingy Verizon tries to be.

 

[Shamshi-Adad]

Has anyone noticed the Mods and the Ambassadors have all left. I'm sure they're watching to make sure no fights start up or any thing.

It's like they said everything they had to say to us 6 times over and then just left us all in the play-pen and as long as nobody's crying, they're just all in the kitchen drinkin' coffee and talkin.

Peace. Alan

 

[ZOMMBIE1]

When I called Verizon only options I had was to send in both my Note 7's wait for them to receive them then send me replacements. Or walk into a store Wednesday and exchange there. Since me and my wife are still using our Note 7's will have to do that and hope they have them as well as coral blue colors.

 

[k.scott]

Agreed. I argued day and night with my rep upon getting my loaner phone that Verizon would not be receiving my ear buds because I tried them on. Ear ickiness is ear ickiness, I don't care how stingy Verizon tries to be.

When I turned in my N7 for S7E, Verizon required all accessories to be returned. I asked about the ear buds and the rep said due to liability issues they required everything back...what a line of bs

We'll see what they require when I get the new N7... Lol

 

[dorlisa]

Guy I talked to last night told me even tho I preordered it they wouldn't ship it to me unless store didn't have my color. I so would like to do the chat option but that never pops up anymore when i go to their website

I've learned if you "Shop" chat will pop up.

 

[byrds8]

When I took mine back they said they wanted everything and I told them the charger was broke and i wasnt bringing the ear buds because that is nasty. She said just bring what you can its not a deal breaker. The guy that swapped my phone never looked in the box at all.

 

[From A Buick 8]

Verizon says in store swap only, no shipping for the replacements.

no offense, but that is not correct. they will ship, you arrange it on the 21st. it means you will wait longer but they will ship.

 

[Shamshi-Adad]

I've learned if you "Shop" chat will pop up.

Log into MyVerizon.com
At the top way to the right Select Contact Us
on next page not all the way to the top, a little ways down, ALL the way to the left Select Chat

But your way works too. Soooo....

Peace. Alan

 

[WalkingHorse]

Just hang in there, don't show any anger, talk like if your smiling, as a matter of fact, smile while you're talking. Early on if you get a chance ask them what part of the country they're in. Tell them where you're at. After all we want something THEY GOT. Don't overdo the 'sugar' just keep it nice. It always works.

EDIT> It's gonna be a rough day on them and we'll probably have to wait in line to get a Rep. Keep the A.C. runnin'.

Peace. Alan

Alan has it figured out. I always smile really big (not my natural RBF lol) when I call for customer support. Yes ma'am/sir no ma'am/sir as applicable. A wee bit of small talk, you know like you're actually talking to a human being that in this case has to deal with a lot of nasty phone calls due to the recall and limited supply of new iPhones. Works like a charm every single time!

 

[Shamshi-Adad]

no offense, but that is not correct. they will ship, you arrange it on the 21st. it means you will wait longer but they will ship.

Whoa...Whoa...Whoa now. You're talkin' sense now. You can't talk sense around here lol

Peace. Alan

ps. Is there really a Note 7 Owners Club? Is it Adult Swim with Annual Dues I hope?

 

[felloffthetruck]

no offense, but that is not correct. they will ship, you arrange it on the 21st. it means you will wait longer but they will ship.

Waiting even one day longer then necessary is out of the question for me. This is info that the Verizon phone jockey gave me.

 

[From A Buick 8]

Whoa...Whoa...Whoa now. You're talkin' sense now. You can't talk sense around here lol

Peace. Alan

ps. Is there really a Note 7 Owners Club? Is it Adult Swim with Annual Dues I hope?

absolutely the club is real, and i feel the club is growing

 

[ggrr8t]

You : I am wondering if there is an option for Verizon to send me a replacement.
You : Instead of having to drive two hours round trip to pick up a replacement device.
Casey : Yes, I am. I am checking with our technical team as to the process that needs to be done on your case.
You : thank you
Casey : I have submitted a request to our technical team for a replacement of your device. Once the new devices arrive, they would ship out a device to you and along it would be a return box where you would need to send the device back to us. Only the device needs to be sent back, you can exclude the accessories.
Casey : To follow-up, you can contact our technical team at 800-922-0204 option 3.

You : Thank you.

 

[mlbyanks11]

You : Thank you.

I chatted with the same casey rep on my end and she was a total ding bat like most of them.

 

[Shamshi-Adad]

absolutely the club is real, and i feel the club is growing

Found it.

Thanks. Peace. Alan