Verizon Note 7 Recall Thread

[skatergirl]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

It is sounding like you can return the replacements beyond the 14 day window.

 

[IncredibleJedi]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

It is sounding like you can return the replacements beyond the 14 day window.

All major carriers will let Samsung Galaxy Note 7 owners trade their replacement devices for any other phone (Update) - Recode

Yes.

 

[jettie1767]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

Called customer service and they were clueless. I don't understand why it is so hard to work with Verizon.

 

[trucksmoveamerica#AC]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

Called customer service and they were clueless. I don't understand why it is so hard to work with Verizon.

And it begins. LOL

 

[angiebugg]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

Hmmm not sure what to do. I don't want a phone that they won't support and keep updated later on. Maybe return for a pixel xl or s7? Not sure yet.

My replacement has been fine so far with great battery life. But don't want to be profiled at airports. Ha

 

[Harry Dunn]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

If they let me exchange I'm gonna probably get a S7E

 

[felloffthetruck]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

I'm changing for the iTurd 7 Plus 256GB.

 

[ibcop]

I find it very hard to believe that two verizon reps would give different information, or would not be well informed about company policy.

Not uncommon at all.

 

[ibcop]

Sprint, Verizon will let Samsung Galaxy Note 7 owners trade their replacement devices for any other phone - Recode

These reps are not all on the same page, yet. My CSR I spoke to on the phone didn't even know about the airplane situation until I told her about it this morning on the phone. She then put me on hold for 5 minutes to find out more info and what Verizon was offering, which was the extended return policy (from 14 days to 45).

Unless these reps are asked, they likely won't check with the other reps or supervisor around them. I plan on visiting my local corporate store tomorrow morning to see what to do. For folks planning to go to a corporate store, there are employees, managers, and then general managers. The GM is one calling all the shots, so ask to speak with them if employees and managers are not helpful at all. Also, keep in mind that this new issue is still fairly fresh, so Verizon, as well as other carriers, are not all on the same page, yet. Seems like almost everyone is offering some sort of exchange/replacement for replacement N7s, though.

Appreciate the link.

 

[skatergirl]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

I'm changing for the iTurd 7 Plus 256GB.

I don't think I could ever go iPhone but I do envy that internal storage amount.

 

[ibcop]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

I'd like to see something from Verizon concerning the extended return window. You know what will happen - you go to the store and they won't have a freaking clue as to what's going on. Probably will be easier to do a swap via online.

 

[trucksmoveamerica#AC]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

I'm changing for the iTurd 7 Plus 256GB.

So will you have to pay the difference, or they just swapping out.

 

[felloffthetruck]

Appreciate the link.

You dumping your replacements? You getting the iTurd? I'm about to.

 

[Shawn0813]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

I am with all of you. I returned mine Tuesday and bought a second hand S7E.

 

[felloffthetruck]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

I don't think I could ever go iPhone but I do envy that internal storage amount.

Plus the wonderful selection of nice cases.

 

[ibcop]

Yeah, I've had enough. I don't trust this device and I certainly don't want any bs when I fly. I'm going to do a refund and take a little time and see what I want next. I still have a Note 4, Note 5, and a Turbo 2.

 

[felloffthetruck]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

So will you have to pay the difference, or they just swapping out.

I purchased on a 2 year upgrade price. The 256GB Plus will cost an additional $235.

 

[Shawn0813]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

Plus the wonderful selection of nice cases.

iPhones always get the best accessories from the get go.

 

[ibcop]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

Heck, all the Iturds are showing a ship date of late November. Are you still tied to Itunes for music? Can you use MP3's for ringtones and such? I know nothing about the Iturds.

 

[trucksmoveamerica#AC]

Re: Is Verizon giving an extended return period for the replacement Note 7's?

I purchased on a 2 year upgrade price. The 256GB Plus will cost an additional $235.

So it's $499 for 2 year contract. I was hoping for $399. Still haven't decided what I'm doing