T-Mobile Note 7 Recall Thread

[jamesrick80]

Doesn't look like the Gear VR promotion is active anymore: https://promos.samsungpromotions.com/galaxyoffer/

It's currently showing the original Note 7 promotion.

Use this link https://samsungpromotions.com/ still valid...if you have the s7 or s7 edge.....

 

[jackjack1969]

Doesn't look like the Gear VR promotion is active anymore: https://promos.samsungpromotions.com/galaxyoffer/

It's currently showing the original Note 7 promotion.

The Note 7 promotion is no longer valid. It's only showing because people have until Sept 21 to claim the offer that expired on August 28

 

[Way out west]

For those in So Cal, Burbank TMO claims to have the new note 7 in stock

 

[fishmd]

So I also called the 844 number just for fun.....wow. Not so fun. At first they were going to order the phone for me and get it sent to my local store. Then they realized that I had already done the return of my Note 7 for the loaner device, like I was told to do. And guess what, since I no longer have it, I can't get the exchange device. I have to wait till the device is available for resale.....Wow, this was totally against all that I was told by TM initially with this. Well all, enjoy your Note 7s tomorrow. Guess I can get one for another month! Unless I find a local store willing to sell me one.

 

[jamesrick80]

So I also called the 844 number just for fun.....wow. Not so fun. At first they were going to order the phone for me and get it sent to my local store. Then they realized that I had already done the return of my Note 7 for the loaner device, like I was told to do. And guess what, since I no longer have it, I can't get the exchange device. I have to wait till the device is available for resale.....Wow, this was totally against all that I was told by TM initially with this. Well all, enjoy your Note 7s tomorrow. Guess I can get one for another month! Unless I find a local store willing to sell me one.

If you have a loaner device you are eligible for a replacement...go into a different store tomorrow and get your note 7 and don't walk out without one...the reps are incompetent

 

[fishmd]

If you have a loaner device you are eligible for a replacement...go into a different store tomorrow and get your note 7 and don't walk out without one...the reps are incompetent

This was not a rep. I went above their head on this to the supervisor level. I did make sure that it was noted in my account that I have a "loaner" .

The ONLY good thing is he told me I can keep my loaner on them for as long as I want to, just as long as it isn't a year, and is a reasonable time frame, and they won't charge me for it monthly.

 

[jamesrick80]

This was not a rep. I went above their head on this to the supervisor level. I did make sure that it was noted in my account that I have a "loaner" .

The ONLY good thing is he told me I can keep my loaner on them for as long as I want to, just as long as it isn't a year, and is a reasonable time frame, and they won't charge me for it monthly.

Several people including myself who have loaners have been able to get an exchange device ordered and we have returned our note 7......they have credited me refunds on my down payment for the note 7 and they credited me the tax on my loaner device as well....I have both a confirmation email and text message for my replacement device and the email calls it a replacement device and not a exchange........I will also not be paying any fees tomorrow or charged a down payment for my replacement device

 

[boltsbearsjosh]

If you have a loaner device you are eligible for a replacement...go into a different store tomorrow and get your note 7 and don't walk out without one...the reps are incompetent

This. You might have to put your foot down but you won't be the only one.

 

[boltsbearsjosh]

I see a lawsuit coming out of this from a mile away just because they didn't even allow for loaners until after a lot of people had already exchanged their Note 7's, trying to do the right thing.

 

[jamesrick80]

 

[fishmd]

Several people including myself who have loaners have been able to get an exchange device ordered and we have returned our note 7......they have credited me refunds on my down payment for the note 7 and they credited me the tax on my loaner device as well....I have both a confirmation email and text message for my replacement device and the email calls it a replacement device and not a exchange........I will also not be paying any fees tomorrow or charged a down payment for my replacement device

Hum, well, will have to see. The supervisor seemed pretty set in exactly what he was supposed to say. He told me that without a Note 7 IMEI they can't even place an order in their system. I will have to wait for it to go on sale again....Then I can place a new order and turn in my "loaner" once I get that. These guys just can't get the process straight.

 

[Neotravy]

On my way to pick up mine from Renton highlands in WA state.

Edit - at the store now. They are Indeed doing replacements tonight. In line now.

 

[boltsbearsjosh]

Hum, well, will have to see. The supervisor seemed pretty set in exactly what he was supposed to say. He told me that without a Note 7 IMEI they can't even place an order in their system. I will have to wait for it to go on sale again....Then I can place a new order and turn in my "loaner" once I get that. These guys just can't get the process straight.

This is the problem. Just all around different answers. I wouldn't worry, just head to your store tomorrow and hopefully you'll be able to get your note 7. If they are rewarding the ones who didn't obey their recal with priority, that's screwy.

 

[irock1985]

I still have my G4 and my note 7 as instructed and just realized I'm getting charged the monthly fee for both devices? What should I be getting charged for the old phone, the new phone or neither?

 

[jamesrick80]

This is the problem. Just all around different answers. I wouldn't worry, just head to your store tomorrow and hopefully you'll be able to get your note 7. If they are rewarding the ones who didn't obey their recal with priority, that's screwy.

Another logic to it is that some of us including myself are still within that 14 day period with our supposedly loaner devices... we had all rights to switch to another device if you were within the window even without this crazy replacement process....those who took their note 7 devices back in the beginning of the recall are the ones with the most issues

 

[amyf27]

Hum, well, will have to see. The supervisor seemed pretty set in exactly what he was supposed to say. He told me that without a Note 7 IMEI they can't even place an order in their system. I will have to wait for it to go on sale again....Then I can place a new order and turn in my "loaner" once I get that. These guys just can't get the process straight.

I have a loaner. I will tell you how it goes tomorrow for me. I turned my recalled note 7 into the local store a week ago

 

[boltsbearsjosh]

Another logic to it is that some of us are still within that 14 day period with our supposedly loaner devices... we had all rights to switch to another device if you were within the window even without this crazy replacement process

Yep, and in that case most of us will not be in that 14 day window if we have to wait until they go on sale again. If for some reason I don't get the note 7 tomorrow I'm just gonna keep the Edge and be done with it. I'm too tired to care anymore as it is but I'm gonna give it one good shot tomorrow for all the time I've put into it already.

 

[jamesrick80]

Yep, and in that case most of us will not be in that 14 day window if we have to wait until they go on sale again. If for some reason I don't get the note 7 tomorrow I'm just gonna keep the Edge and be done with it. I'm too tired to care anymore as it is but I'm gonna give it one good shot tomorrow for all the time I've put into it already.

Did you at least secure a confirmation email for a replacement from the 1844 number...that will at least be your security/fallback for this situation

 

[boltsbearsjosh]

Did you at least secure a confirmation email for a replacement from the 1844 number...that will at least be your security/fallback for this situation

No. I had no luck with the 844 number today. Just 4 different answers

 

[amyf27]

No. I had no luck with the 844 number today. Just 4 different answers

When I called, they started an order then we're abruptly told customers just go to the local stores for the exchanges. .yeah local stores do have replacements in.